The Z Hotel City

Hotels
Z Hotels
8.2 (9420 reviews)
23-28 Fleet Street , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Cheese and wine buffet
Cons:
Very small rooms
High prices for room quality
Inconsistent room amenities

Categories

Cleanliness
8.16
Most reviews noted the cleanliness positively but mentioned some issues like small room sizes.
Service
8.63
Generally well-received, with positive references to helpful staff.
Location
8.67
The location was praised in most reviews as convenient and well-situated.
Room Quality
7.62
Several reviews highlighted small room sizes and uncomfortable setups.
Amenities
8.15
Some amenities appreciated but limited complaints about AC and room functionality.
Value for Money
7.61
Feedback indicated that the price did not correlate with the room quality.
Food and Beverage
8.66
Positive comments on the cheese and wine buffet and breakfast quality.
Overall Experience
8.13
Mixed sentiments with some positives but significant negatives impacting the overall feel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:12

Property Description

Luxurious Accommodation in Central London
Experience the epitome of comfort and convenience at The Z Hotel City in central London. Indulge in our air-conditioned rooms with handcrafted beds, 40-inch Samsung HD TV, and complimentary toiletries. Wheelchair accessible rooms are also available for all guests.

Delicious Breakfast Options
Start your day right with our granola station, freshly baked pastries, and a selection of teas, coffees, and juices. Whether you prefer a quick bite on weekdays or a leisurely buffet on weekends, we have you covered.

Prime Location and Exceptional Service
With a 24-hour front desk, easy access to iconic landmarks like St Paul's Cathedral and Blackfriars Train Station, and proximity to theatres, The Z Hotel City ensures a memorable stay. Book now for a truly unforgettable London experience.

Important information:

Please note, guests are required to present the payment card used to make the booking and photo ID at check-in. The address provided at the time of reservation must match the cardholder's address.

Third-party payment cards or corporate credit cards must be accompanied by an authorization form signed by the cardholder. A copy of the credit card and photo ID must also be provided.

Guests under the age of 18 can be accommodated only if accompanied by a parent or a guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 9420 reviews
Cleanliness: 8.16
Service: 8.63
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.13
M
Mariana family_with_children gb
10
Pros:

Service and a very friendly stuff ☺️

2026-08-22 via Nuitee
O
Ondrej solo_traveller sk
10
Pros:

Location and room were great, the reason why we booked

2026-08-22 via Nuitee
B
Benedikt couple de
7
2026-08-22 via Nuitee
P
Parekh couple in
10
Pros:

Had a great stay. Super clean rooms and very minimal too, nothing too fancy but hassle free. Loved the area, close to coffee shops and public transport.

Cons:

The rooms were slightly compact but we were aware of that before we booked, so no complaints.

2026-08-22 via Nuitee
P
Peter couple gb
10
2026-08-22 via Nuitee
R
Ricarda couple be
8
Pros:

Super Location for a 1 Night stay before taking a train out. Nice AC, seemed clean overall

Cons:

Room was super small but ok for price and they say already at the booking that there’s no window

2026-08-21 via Nuitee
S
Samantha couple gb
8
Excellent value for money in perfect location for the Theatre area.
Pros:

Very clean, great location, bar and restaurant open 24hrs

Cons:

we knew the room would be small but was just a little surprised but as expected and described

2026-08-21 via Nuitee
P
Pasi Antero couple fi
8
Loma
Pros:

Keskustassa

Cons:

Pieni huone

2026-08-21 via Nuitee
A
Arnauld solo_traveller fr
8
Small room but works for a short stay.
Pros:

Great location

Cons:

Small room but good for the price

2026-08-20 via Nuitee
N
Neil solo_traveller gb
7
Ok but not great
Pros:

Just worked for where it was

Cons:

The lack of privacy with the glass doors/portioning

2026-08-20 via Nuitee
M
Michel family_with_children fr
8
2026-08-20 via Nuitee
A
Antonio solo_traveller it
6
2026-08-20 via Nuitee
K
Kerem Tuğrul solo_traveller tr
8
2026-08-20 via Nuitee
O
Omolola solo_traveller gb
8
2026-08-20 via Nuitee
L
Lisa solo_traveller de
8
Good with a few compromises
Pros:

Flexibility of staff - when I arrived late at night after a long travel day, I was informed that the AC in the hotel wasn't working but was promptly switched to a different room with a window in order to have some freshness and relief. They also booked a breakfast for the next morning free of charge as an apology. Bed was comfortable, facilities modern and clean, walkable distance to many central things and a short walk to the tube, complimentary water and coffee was provided,

Cons:

I almost missed the hotel because the sign is tiny, the room (a family room) was also tiny. No way a family of four would have had comfortable space there, I could barely open one suitcase to pull sth out. As I stayed in the room on my own, I had no issues with it but the bathroom is separated by a frosted glass meaning you can see and hear everything in the bathroom when standing outside

2026-08-20 via Nuitee
L
Lolly solo_traveller ie
6
Family trip
Pros:

The beds were very comfortable, and great to have the TV at the end of the bed.

Cons:

To be honest the family room is not for a family of 4. Especially when there is 2 men that are over 6ft. No room for suitcases. If you wanted to sit dwn , we had to open bathroom door and sit on toilet seat,or sit on d step of d lil stairs going up to d other bunk bed, which is ridiculous. When getting changed , 2 people had to wait outside bedroom door until the other 2 ppl got changed, which was also very tight for the other 2 to get dressed. Couldn't swing a cat in it. And for the toilet and shower, right beside the beds. Even though its meant to be frosted glass, you can still see. Not great when a family is sharing.shower water came out onto floor near the bed, and Aircon was not great, especially in that heat we had in London.I definitely would not recommend this type of room for 4 people, even though its a family room.

2026-08-20 via Nuitee
H
Holyoak solo_traveller gb
7
First visit to Poland
Pros:

The room was clean, comfortable and exactly how expected we were pleased that the plug sockets had usb charging and there was plenty of plug sockets within the room

Cons:

The cost of breakfast was not worth the price and it was too basic for the amount paid.
The lift was broken on the 1st night we stayed there and they didn't know when it was going to be fixed, luckily we were only on the first floor, if we were any more than i would have had to struggle or ask to change rooms due to difficulties with too many stairs.

2026-08-19 via Nuitee
J
Justine couple gb
8
2026-08-18 via Nuitee
M
Mihai Razvan solo_traveller ro
7
Pros:

Locație bună, aproape de centru la mers pe jos

Cons:

Mucegai si umiditate in zona aerului condiționat

2026-08-17 via Nuitee
C
COURTNEY family_with_children us
1
Did not get room we booked.
Pros:

The location itself is great and walkable to many things with lots of coffee and breakfast places nearby.

Cons:

We did not get the room we reserved because it did not have working air conditioning and when we complained to the hotel they threatened to make us just stay elsewhwere. I had to beg them to accomodate us in two separate rooms but neither had good working air conditioning at all. Rooms are extremely tiny as well.

2026-08-17 via Nuitee