The Z Hotel City

Hotels
Z Hotels
8.2 (9272 reviews)
23-28 Fleet Street , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Cheese and wine buffet
Cons:
Very small rooms
High prices for room quality
Inconsistent room amenities

Categories

Cleanliness
8.16
Most reviews noted the cleanliness positively but mentioned some issues like small room sizes.
Service
8.63
Generally well-received, with positive references to helpful staff.
Location
8.67
The location was praised in most reviews as convenient and well-situated.
Room Quality
7.62
Several reviews highlighted small room sizes and uncomfortable setups.
Amenities
8.15
Some amenities appreciated but limited complaints about AC and room functionality.
Value for Money
7.61
Feedback indicated that the price did not correlate with the room quality.
Food and Beverage
8.66
Positive comments on the cheese and wine buffet and breakfast quality.
Overall Experience
8.13
Mixed sentiments with some positives but significant negatives impacting the overall feel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:12

Property Description

Luxurious Accommodation in Central London
Experience the epitome of comfort and convenience at The Z Hotel City in central London. Indulge in our air-conditioned rooms with handcrafted beds, 40-inch Samsung HD TV, and complimentary toiletries. Wheelchair accessible rooms are also available for all guests.

Delicious Breakfast Options
Start your day right with our granola station, freshly baked pastries, and a selection of teas, coffees, and juices. Whether you prefer a quick bite on weekdays or a leisurely buffet on weekends, we have you covered.

Prime Location and Exceptional Service
With a 24-hour front desk, easy access to iconic landmarks like St Paul's Cathedral and Blackfriars Train Station, and proximity to theatres, The Z Hotel City ensures a memorable stay. Book now for a truly unforgettable London experience.

Important information:

Please note, guests are required to present the payment card used to make the booking and photo ID at check-in. The address provided at the time of reservation must match the cardholder's address.

Third-party payment cards or corporate credit cards must be accompanied by an authorization form signed by the cardholder. A copy of the credit card and photo ID must also be provided.

Guests under the age of 18 can be accommodated only if accompanied by a parent or a guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 9272 reviews
Cleanliness: 8.16
Service: 8.63
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.13
S
Susanne solo_traveller de
8
2026-06-27 via Nuitee
R
Ruby couple gb
10
Pros:

Perfect location, lovely air con

2026-06-27 via Nuitee
D
Derek solo_traveller gb
9
Great location - perfect base for a short trip to London.
Pros:

Although snug, the room was immaculately turned out, modern and well air-conditioned. The staff were friendly and helpful. The breakfast buffet was good value, with a range of fresh options. Buy the night before for the best price.

Cons:

No problems - my stay was very satisfactory.

2026-06-27 via Nuitee
L
Lucy solo_traveller gb
7
Pretty good but stairs were problematic
Pros:

Mostly as expected. Clean, cool and has everything I need.

Cons:

Being told there were “a few steps” to my room when in fact there were a few steps and then a whole flight of corner stairs and no lift access to my floor - and I had to get help with my heavy bag from a passing maintenance man who was very helpful.

2026-06-27 via Nuitee
K
Kim solo_traveller be
8
2026-06-27 via Nuitee
N
Nina solo_traveller de
7
Pros:

The staff coped with a difficult situation extremely well (no AC in my room during a hest wave).

Cons:

Breakfast was in a small, crowded room and staff slow to clean tables, and make coffees. Also coffee was not good. Felt hectic not relaxing start to the day.

2026-06-27 via Nuitee
D
Dave couple ch
8
Pros:

Lage war gut.
Personal war freundlich.

Cons:

Das Zimmer war klein.

2026-06-25 via Nuitee
G
Gilles solo_traveller nl
7
Comfortable and convenient
Pros:

Convenient location

Cons:

Price for a tiny room where the bed is not made when you arrive and doesn’t include breakfast. I was offered a drink that I politely declined (I was meeting with colleagues). Stayed at other London locations for a fraction of the price, room was higher and fully made, and breakfast was included.

2026-06-25 via Nuitee
L
Luciana solo_traveller br
9
Atendeu para o que eu precisava
Pros:

Prático

Cons:

Quente

2026-06-25 via Nuitee
T
Trudy couple gb
8
A short one night stay but perfect location and staff were very helpful.
Pros:

Location ease of checkin and vet clean

2026-06-25 via Nuitee
A
Audrey couple fr
8
Pros:

Très bon séjour. Hôtel propre, bien équipé et offrant un excellent rapport qualité-prix. Emplacement idéal. Mention spéciale au personnel, très réactif et efficace pour résoudre rapidement un problème de climatisation

2026-06-25 via Nuitee
O
Oday solo_traveller nl
9
Pros:

ولله مكان يستحق التجربه

2026-06-24 via Nuitee
A
Alex couple es
9
2026-06-24 via Nuitee
J
John couple us
5
2026-06-24 via Nuitee
B
Betinna Aurora solo_traveller dk
8
Ok
Pros:

Det havde perfekt beliggenhed for mit ærinde i London

Cons:

Ikke speciel venlig ved indtjekning og var lidt ked af at have fået værelse i kælderen da jeg havde bestilt et værelse med vindue

2026-06-23 via Nuitee
C
christopher solo_traveller gb
8
loved the hotel but couldnt sleep
Pros:

Easy check in, very helpfull staff, great breakfast with good coffee and very clean. Great value for money.

Cons:

I was in a smaller lower level room and found I could not sleep with the aircon on so turned it off. But the noise form the next rooms aircon kept me awake. Also the green emergency light (which I expect is a regulation) lit the room up to much so i was not dark enough so again meant I had a really bad sleep. With the green light and aircon sound it felt like I was sleeping in a fridge. Also the toilet did a 10 second refill every 20-30 mins which again annoying when you can't sleep. (room 608 city hotel)

2026-06-23 via Nuitee
A
Aditya couple lu
8
Good value for money and clean accommodation in central London
Pros:

Comfortable beds, clean toilets and good temperature control

Cons:

Rates fluctuate massively between Sunday and week day for the same room

2026-06-23 via Nuitee
A
Alicja couple pl
7
Pros:

Localisation

Cons:

You couldn’t open the window even though the air conditioner didn’t work… it was really hot inside, so we didn’t stay there during the day

2026-06-22 via Nuitee
V
Vivek Kumar solo_traveller in
10
2026-06-22 via Nuitee
A
Ana Cristina couple pt
8
2026-06-22 via Nuitee