Uno Hotel Rose and Crown Tonbridge

Hotels
6 (2325 reviews)
High Street , Tonbridge , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good value for the price
Cons:
Cleanliness issues
Lack of amenities
Unsatisfactory room quality

Categories

Cleanliness
4
Several mentions of dirtiness and dust in rooms, indicating a below-average cleanliness.
Service
7.5
Staff described as friendly, however, there were complaints about responsiveness.
Location
8
Good location mentioned positively in multiple reviews.
Room Quality
5.5
Mixed feedback on rooms regarding comfort, temperature, and age.
Amenities
5.5
General sentiment that amenities were lacking, particularly in breakfast offerings.
Value for Money
6.5
Good price for the location, although concerns about quality.
Food and Beverage
5
Several complaints about breakfast quality and variety.
Overall Experience
6
An overall average experience with highlights and significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:01

Property Description

Historic Charm and Modern Comforts
Experience the blend of old-world charm and modern amenities at The Rose & Crown Hotel, Sure Hotel Collection by Best Western. The Tudor building, with its original oak beams and Jacobean panelling, offers a unique stay in the heart of Tonbridge.

Convenient Location
Located in the vibrant Tonbridge High Street, our hotel provides easy access to major attractions like the Ancient Castle, Tonbridge Public School, Hever Castle, and Churchill's home. With proximity to the M25 Motorway, Gatwick Airport, and the Channel Tunnel, exploring the surrounding areas is a breeze.

Timeless Elegance
Step into a world of timeless elegance where history meets luxury. Book your stay at The Rose & Crown Hotel now for a memorable experience in Tonbridge.

Important information:

The car park is located in Church Street, at the rear of the property. The postcode for the car park is TN9 1HD.

For bookings of 5 rooms or more please contact the property as different conditions may apply.Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

6
Based on 2325 reviews
Cleanliness: 4
Service: 7.5
Location: 8
Room Quality: 5.5
Amenities: 5.5
Value for Money: 6.5
Food and Beverage: 5
Overall Experience: 6
N
Natasha • couple • gb
4
Average but ok for the price.
Pros:

The location is great and the parking situation is great. The staff were friendly and helpful.

Cons:

The hot tap was cold and the cold tap hot and the shower was scolding no matter what we did, so couldn’t use it. Bed was ok, the floor boards very vocal. Room was hot and the curtain was half shredded. Went to the bar for a drink but they are in the process of renovating so no soft drinks and we had the last of the gin. Lucky they had plenty of Campari.

2026-07-18 • via Nuitee
A
Anthony • solo_traveller • qa
6
2026-07-17 • via Nuitee
L
leah • couple • gb
3
Wouldn't stay again
Pros:

The location is good on the high street

Cons:

The room and shower and pub were all grotty and gross, not clean at all and the staff members themselves even warned us not to have breakfast there

2026-07-16 • via Nuitee
T
Tongjing • solo_traveller • gb
7
2026-07-16 • via Nuitee
D
David • couple • gb
5
Good value but I wouldn’t book it for a special occasion
Pros:

Location

Cons:

Very dated

2026-07-15 • via Nuitee
S
Sharon • couple • gb
5
Staff tried to be helpful and work with the limitations of a very old hotel.
Pros:

The cooked breakfast was quite hot and tasty. Staff tried to help.
Location was good.
I hope the new owners can make positive changes.

Cons:

The uneven squeaky floorboards- but the hotel is very old.
The soap was taken from the bathroom during our last day and I didn't notice until I was in the shower. When I mentioned this at reception I was told soap was available
at the counter-not helpful!
The hotel requires more thorough cleaning.
Tea and coffee at breakfast was tepid. Bar had limited beer and wine available.

2026-07-15 • via Nuitee
H
Helen • couple • gb
1
Hotel disgusting
Pros:

Location

Cons:

The property was overpriced, completely rundown. No toilet paper, no shower gel. No toiletries that was stated.
Holes & rips in the net curtain. Curtyiff the trick. Just to start

2026-07-15 • via Nuitee
S
Sally • family_with_children • ca
3
This was a Fawltey Towers stay - hilarious in some ways but not what one would expect!
Pros:

Location was close to family/friends.

Cons:

Room wasn’t made up when requested. Bar had no wine or beer! When we purchased a bottle of wine elsewhere, the hotel was unable to provide a corkscrew - they merely pushed the cork into the wine bottle!

2026-07-15 • via Nuitee
M
Margaret • couple • gb
5
Staff good. Urgently needs renovation to rooms and sorrounding back area.
Pros:

Room size and location
Rooms clean enough and bed comfortable. Nice towels
Bathroom had a cheap refurbishment.

Cons:

Car park very dirty untidy and bins full of rubbish. Entrance into the annex where the rooms are very dirty and next to a disgusting cigarette thing! Awful very small area for having a drink outside. Whatever happened to the rose garden? Outside on the high street looks like a lovely old hotel but beyond that is a different matter. Our experience Not quite as bad as some reviews . Such a shame it is not being taken care of.
Wrongfully given parking ticket which Hôtel had to sort out

2026-07-14 • via Nuitee
K
Kirk • solo_traveller • gb
1
2026-07-14 • via Nuitee
K
Kerry • solo_traveller • za
2
Dissappointed
Pros:

Not much.
The communication prior to arrival was great.

Cons:

Place downstairs reeked of smoke as did the receptionist.
Bath/shower curtain was brown and stiff
Bath had unwashed marks
Shower had poor water pressure, battled to shower as I didn't want to sit in bath.
Lace curtains on one window ripped.
Room like a sauna
Pulled bed away from wall looking for a socket closer to the bed, it was really dusty

2026-07-13 • via Nuitee
M
Maureen • solo_traveller • gb
3
2026-07-13 • via Nuitee
N
Neil • couple • gb
1
We cancelled out second night. Poor hotel
Pros:

There was nothing to like about the hotel

Cons:

Dirty, shabby, poor breakfast, uncomfortable room inappropriately described as ‘deluxe’

2026-06-27 • via Nuitee
P
Paddy • couple • gb
5
Distinctly mediocre
Pros:

It is in the centre of town

Cons:

Not very clean
Hand wash dispenser missing
Hot with no air on

2026-06-27 • via Nuitee
J
James • solo_traveller • gb
5
2026-06-27 • via Nuitee
M
Morag • family_with_children • gb
2
Very disappointed
Pros:

Stairs were not clean and did smell, no coffee in the room and no cleaner came near the room in 3 days to empty bins or replace teabags or milk

Cons:

The night porter on the Thursday we arrived was very helpful

2026-06-26 • via Nuitee
S
Sue • family_with_children • gb
3
Location & parking space availability good but hotel sadly lacking and we will not return
Pros:

Location was great and parking space perfect. Beds were comfortable and room size good. Staff member on reception & bar was friendly and welcoming

Cons:

Cleanliness in room and bathroom sadly lacking. Toilet bowl was black and shower screen seals filthy. Shower not powerful at all - no water pressure. Bathroom fan worked only for a few seconds then stopped. Black mould inside the juice machines (at breakfast), all the cereals in open uncovered bowls, milk served in drinking glass rather than a jug. No fruit available at breakfast.

2026-06-26 • via Nuitee
C
Christina • solo_traveller • gb
8
Definately will stay again.
Pros:

Breakfast was great. Friendly staff.

Cons:

Room too hot but managed to get window open. Much better. Toilet seat loose.

2026-06-25 • via Nuitee
L
Lee • couple • gb
10
Good
Pros:

Excellent property and great location

2026-06-24 • via Nuitee
L
Lorna • solo_traveller • gb
10
Cons:

Net curtain needs changing in room 12 .
Toilet brush should be left next to toilet.

2026-06-24 • via Nuitee