The Malvern Hills Hotel

Hotels
9 (1857 reviews)
Jubilee Drive, Wynds Point , Great Malvern , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Business center
Heating
Terrace
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Review Highlights

Pros:
Beautiful location
Friendly staff
Delicious food
Spacious rooms
Cons:
Long wait at breakfast
Awful smell entering property
Lumpy mattress

Categories

Cleanliness
8.33
Guests mentioned that beds were immaculately clean; however, there was a report of an awful smell entering the property.
Service
9.3
The staff were described as friendly and welcoming, with good service emphasized in multiple reviews.
Location
9.84
The location was praised across multiple reviews for its beauty and proximity to walking trails.
Room Quality
8.79
Rooms were found spacious and lovely, though a few comments noted issues with mattress comfort.
Amenities
8.32
Amenities were generally good, but there were mentions of limitations in room view and decor on a few occasions.
Value for Money
8.78
Guests felt the experience provided good value, particularly with breakfast included, though some expressed concern about room upgrades.
Food and Beverage
9.33
Food received outstanding compliments across multiple reviews, especially breakfast and dinner.
Overall Experience
9.3
Overall, guests reported a very enjoyable stay with high satisfaction levels.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:24

Property Description

Spectacular Surroundings of Malvern Hills
Nestled in the stunning scenery of the Malvern Hills, our hotel offers a unique experience for nature lovers and history enthusiasts alike.

Local Cuisine and Dining Options
Indulge in superb locally sourced food at our 18th-century oak lounge bar or choose from two stylish restaurants. Enjoy al fresco dining on our spacious terrace for a delightful culinary experience.

Comfortable Accommodations
Relax in our bright and spacious guest rooms, each equipped with en suite facilities, a flat-screen TV, and Wi-Fi. Experience the perfect blend of modern comfort and historic charm during your stay.

Experience the beauty of Malvern Hills firsthand and book your stay with us today!

Important information:

Dogs are welcome by prior arrangement and at an additional cost, on the condition that owners accept full responsibility for the cost of any damage or extra cleaning needed. Dogs are not allowed to be left in the room unattended. A maximum of 2 dogs are allowed per room. All dogs must be well behaved. No other pets are accepted.

Christmas day rates include an evening buffet and quiz. Please note that the buffet will only be available in the evening.

On 31st December, food is served from 12:00 (midday) until 15:00 with a normal menu. From 18:00 until 21:30 a special fixed price menu is GBP 49 per person. Please call the hotel for details prior to arrival.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1857 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.84
Room Quality: 8.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
H
Heather • couple • gb
8
Friendly team, delightful spotless rooms and delicious breakfast.
Pros:

We were given an upgrade as didn’t have a bath thank you room was gorgeous.
Location was handy for Ledbury and birtsmorton fir wedding.
Team were so friendly.

Cons:

There was a bit of confusion over breakfast. We were asked to book time the first night and when we arrived no one on desk so walked straight in sat and were served.
The second day we hadn’t been asked to book time
When we arrived lady on desk stating could we wait.
Then we found out another of our party was seated in bar and had ordered tea and coffee but had then been left for 15 mins. The party in question has mobility issues and struggled going back and forth into the breakfast room.

Our guest was not happy. And following words with manager left without breakfast.

We ate in breakfast room and service was great. Food delicious freshly cooked and service lovely.
I think clearer messaging might help.

More direction re the road closure would have helped. We took signed diversion from great Malvern and it added a 17 mile trip onto
Our already long journey.
If you could direct guests around the back of great Malvern that would help.

2026-10-29 • via Nuitee
S
samantha marie • couple • gb
10
2026-10-29 • via Nuitee
D
Daniel • solo_traveller • gb
9
2026-10-28 • via Nuitee
F
Frank • extended_group • gb
10
Great for an overnight stay
Pros:

Lovely hotel. Nice bar, good food. Room was very clean and staff were excellent. Right by two excellent walks

Cons:

The hotel is a way from local amenities

2026-10-28 • via Nuitee
R
Rob • solo_traveller • gb
10
2026-10-27 • via Nuitee
C
Caroline • solo_traveller • gb
9
2026-10-25 • via Nuitee
T
Trevor • couple • gb
9
2026-10-24 • via Nuitee
A
Andrew • solo_traveller • gb
7
Enjoyable stay in glorious weather
Pros:

The location, the food and the drink.

Cons:

I paid a lot to stay so value for money was at best average

2026-10-22 • via Nuitee
P
Pamela • couple • gb
9
Great hotel in lovely location
Pros:

Breakfast was excellent on both mornings. Nice room with a good view. A great base for walks.

Cons:

Only one small criticism, in that we both found the mattress to be rather too firm for us so didn't sleep all that well.

2026-10-21 • via Nuitee
A
Alan • couple • gb
10
2026-10-20 • via Nuitee
C
Catharine • couple • gb
10
Pros:

Beautiful location, very tastefully decorated room and bathroom, very clean and comforable. Food was excellent especially Sticky oriental beef starter. Parking is limited when busy but couldn't fault anything else. Staff are so friendly and helpful. We will definitely return.

2026-10-19 • via Nuitee
I
Ian • couple • gb
9
2026-10-18 • via Nuitee
A
Angela • couple • gb
8
2026-10-17 • via Nuitee
A
Allum • family_with_children • gb
8
2026-10-16 • via Nuitee
E
Esther • couple • gb
9
An excellent base
Pros:

The location and the comfort of the rooms.

2026-10-15 • via Nuitee
L
Linda • couple • gb
9
Lovely hotel, great facilities, welcoming staff
Pros:

Really lovely hotel, loved the way that it looked in every area, really nice staff and great to be able to have our dog with us, thank you for a comfortable stay and welcoming approach from all the staff.

Cons:

As I needed to walk my dog early in the morning, it was quite dark in the car park, one or two low level lights by the hedge at the edge of the car park would be appreciated. Not in any way a criticism, just a suggestion 😊

2026-10-15 • via Nuitee
D
DAVID • couple • gb
10
All very enjoyable and as good as the last stay two years back. Lovely clean friendly place to stay.
Pros:

Everything liked, there is nothing to dislike,
Excellent and most polite, helpful staff on hand.
Food choice is of the best quality and service is great and fast.
Bar well stocked with good selection of local draught beers,
All very enjoyable and as good as the last stay some two years ago. Lovely place to stay, clean and welcoming. Look forward to returning. Good number of spaces to securely park in off the road.
Tasteful modern accommodation in a characterful historic quiet setting, very well done and appreciated.

Cons:

Just watch for the low lights over the upper dining room tables though, stand up slowly is best and mind your head!
Well worth the detour and diversion due to the essential roadworks at present.

2026-10-12 • via Nuitee
S
Sheila • couple • gb
9
Lovely stay.
Pros:

Lovely hotel, clean and welcoming. Staff are pleasant and obviously happy at work.

Cons:

Bar prices a bit steep.

2026-10-12 • via Nuitee
M
Michelle • solo_traveller • gb
9
2026-10-10 • via Nuitee
R
Rawlings • couple • gb
8
Pleasant, with good staff interchange.
Pros:

Good accommodation at reasonable price; good food.

Cons:

It was quite cold in the public areas.

2026-10-09 • via Nuitee