Cross Keys by Chef & Brewer Collection

Hotels
Greene King's Pubs & Hotels
8.1 (1010 reviews)
Middlesborough Road, Upsall, Guisborough , Nunthorpe , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good value
Comfortable beds
Cons:
Some rooms need updates
Uncomfortable mattresses reported

Categories

Cleanliness
8.03
Numerous reviews highlighted clean and comfortable rooms.
Service
8.4
Staff were frequently mentioned as friendly and helpful.
Location
8.34
Location praised for being convenient and great.
Room Quality
7.79
Some reviews mentioned rooms needing updates.
Amenities
8.02
Mixed feedback on available facilities.
Value for Money
8.18
Generally regarded as good value despite some criticisms.
Food and Beverage
8.13
Breakfast and meals received positive comments.
Overall Experience
7.9
Overall a positive impression with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:10

Property Description

Luxurious En Suite Bedrooms
Experience comfort and convenience in our en suite bedrooms equipped with flat-screen TVs, free WiFi, and tea/coffee-making facilities.

Scenic Countryside Views
Enjoy stunning views of Roseberry Topping and the beautiful surrounding countryside, providing a peaceful retreat for our guests.

Convenient Location
With easy access to Middlesbrough town centre and popular destinations like Whitby, Scarborough, and Bridlington, Cross Keys By Chef and Brewer Collection is the ideal choice for your next getaway.

Book now to indulge in a relaxing stay amidst picturesque landscapes and top-notch amenities.

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 1010 reviews
Cleanliness: 8.03
Service: 8.4
Location: 8.34
Room Quality: 7.79
Amenities: 8.02
Value for Money: 8.18
Food and Beverage: 8.13
Overall Experience: 7.9
S
Simon couple gb
8
2026-08-26 via Nuitee
S
Simon couple gb
10
2026-08-24 via Nuitee
J
jane couple gb
9
2026-08-24 via Nuitee
I
Ibbotson solo_traveller gb
3
2026-08-24 via Nuitee
K
Keaton extended_group gb
9
2026-08-23 via Nuitee
C
CaptainNick couple gb
7
functional
Pros:

location and price and the coffee in room, big free car park and outside patio area

Cons:

have stayed a few times before but this time cleaning was not so good, we had family over for dinner last evening, duck stater just seemed to be a few small pieces off overcooked/fried skin, I had to wait a few minutes for my staek when mains arrived so everyone started before I got mine but was one of the toughest steaks I have ever had, medium rare but absolutely no juice/dry - shame as last time we had a table of 8 and food was excellent and a great stay

2026-08-21 via Nuitee
M
menashe solo_traveller il
7
2026-08-21 via Nuitee
J
James solo_traveller gb
8
2026-08-20 via Nuitee
S
Susan couple gb
8
The stay was good but we waited over 40 minutes for breakfast. Apparently there was a problem with
2026-08-20 via Nuitee
S
Steffan couple gb
10
2026-08-20 via Nuitee
A
Amanda couple gb
8
2026-08-16 via Nuitee
M
Mark family_with_children gb
8
2026-08-14 via Nuitee
P
Peter extended_group gb
9
2026-08-13 via Nuitee
K
Karen solo_traveller gb
7
2026-08-12 via Nuitee
A
Alex solo_traveller gb
5
Poor breakfast
Pros:

The place was clean and semi comfortable. Staff were polite

Cons:

The shower had little water pressure, so that wasn't a good experience.
Fenton beds had springs poping out so uncomfortable for the kids.
Room was offered a clean on the first day but was not needed, then it was not touched again till the last day.
As for the food, well going on what we received for breakfast, I wouldn't even think about lunch or dinner.
If the breakfast wasn't included in the price and I had to pay off it separately, I would have complained every single day and even complained to head office as it was appalling

2026-08-11 via Nuitee
S
Susan couple gb
7
2026-08-10 via Nuitee
T
Thomas solo_traveller gb
8
2026-08-09 via Nuitee
C
Christine solo_traveller gb
7
2026-08-09 via Nuitee
J
julie couple gb
10
Great night away
Pros:

Love this hotel , it so lovely to sit and have a drink or a bit to eat , only 6 mins drive away from guisborough , room clean and comfy and good price

2026-08-06 via Nuitee
J
Joanna solo_traveller gb
8
2026-08-05 via Nuitee