Chester House Hotel

Hotels
9 (2325 reviews)
Victoria Street , Bourton on the Water , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Heating
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Comfortable stay
Cons:
Noise from other rooms
Limited menu options
Cleanliness issue reported

Categories

Cleanliness
7.96
Some cleanliness issues mentioned, such as a used tissue found between pillows.
Service
9.93
Very friendly and helpful staff praised throughout multiple reviews.
Location
9.47
Great location with easy access to the village center and sights.
Room Quality
8.92
Rooms described as spacious and comfortable, though some noise issues reported.
Amenities
8.95
Includes free parking and a cozy atmosphere, though some amenities were limited.
Value for Money
8.91
Overall satisfactory with great breakfast and service, though minor issues mentioned.
Food and Beverage
8.46
Food quality is good but some guests noted limited menu options.
Overall Experience
9.43
Overall positive experiences with multiple guests stating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:17

Property Description

Luxurious Accommodations
Indulge in elegant rooms at Chester House Hotel, each equipped with modern amenities and a touch of traditional charm.

Gastronomic Delights
Savor delectable Italian cuisine made from locally sourced ingredients at the on-site restaurant, complemented by a wide selection of beverages at the bar.

Convenient Location
Explore the picturesque "little Venice of the Cotswolds" with ease, as well as nearby attractions like the model village and Bird Land. Book your stay now for a memorable experience at Chester House Hotel.

Important information:

Please note that there are only 18 car parking spaces available and there are 22 bedrooms in the property so there is a limited amount of parking.

Kindly note the property cannot process payments from American Express credit cards, and an alternative card will be required.

Please note that the property requires payment for the first night of booking at the time of reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 2325 reviews
Cleanliness: 7.96
Service: 9.93
Location: 9.47
Room Quality: 8.92
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
L
Lorraine • couple • gb
9
Great hotel in a prime location. Would definitely stay here again.
Pros:

Lovely and clean hotel. All the staff were very accommodating and friendly.
Breakfast was good with plenty of selection.

Cons:

Parking could be a challenge as the car park is a little tight on space but this wouldn’t put us off coming back.

2026-09-19 • via Nuitee
D
David • couple • gb
7
Pros:

Lovely staff and great central location. Good breakfast.

Cons:

Room not as good as hoped for but clean and functional. Poor hot water supply to basin. Noisy in the evening being above the bar and kitchen. Complained and this was rectified. Car park very tight but coped.

2026-09-19 • via Nuitee
C
Chris • couple • gb
10
Pros:

Breathtaking scenery such a beautiful place

2026-09-19 • via Nuitee
M
Michael • extended_group • fr
9
Très belle découverte avec des gens très sympas
Pros:

Personnel très attentive et agréable. Très bon service

Cons:

RAS

2026-09-19 • via Nuitee
D
Debra • solo_traveller • gb
10
Pros:

Excellent location, beautiful room, friendly staff

2026-09-18 • via Nuitee
S
Steve • couple • us
10
2026-09-18 • via Nuitee
M
Michelle • couple • au
10
The property was gorgeous. Great having a restaurant and bar on the premises and the location was amazing. Staff were ve
Pros:

Absolutely beautiful

2026-09-18 • via Nuitee
G
Geoff • couple • au
7
Pros:

Great location

Cons:

Our room may have been the oddity but it didn’t feel like part of the hotel, rather an afterthought . Room was also a bit musty

2026-09-18 • via Nuitee
M
Michelle • solo_traveller • gb
10
Pros:

The location was fantastic the room size was excellent, so comfy and clean with lots of storage great décor

Cons:

N/a

2026-09-17 • via Nuitee
L
Leen • couple • sg
9
Pros:

All good except not enough power sockets

2026-09-16 • via Nuitee
P
Pat • family_with_children • gb
10
Ideal location to centre car parking on hotel was good.
Pros:

Breakfast was well cooked and produce excellent

Cons:

Stairs to our room were steep .

2026-09-15 • via Nuitee
S
Sarah • solo_traveller • gb
5
A hotel of two halves
Pros:

Location was good, room was nice. Receptionist was helpful. Parking available which was great.

Cons:

Beyond noisy room. Room 16 overlooks the road outside and from before 6am there was lorries, and lots of loud talking not relaxing at all! Breakfast was average I asked for omlette, got a one word response of 'no' I opted for scrambled eggs on toast, it came with just the eggs on a plate! Toast came out separately, Poor service overall. Only one biscuit in the room between us! We also ate in the restaurant of the evening staff were lovely, food not great. Seafood risotto had no flavour, salmon Niçoise served with no green beans and not offered an alternative, lasagne and ceasar salad were ok.

2026-09-14 • via Nuitee
A
Anke • couple • de
7
Zentrale Lage in Bourton-on-the-Water
Pros:

Unser Zimmer war stilvoll eingerichtet und das Bad war schön und neu. Das Restaurant ist mit italienischer Küche. Die Miesmuscheln und Der Barbereich war schön, um abends noch etwas zu trinken. Eine gute Auswahl an Gins. Die Lage und die Parkplätzen waren sehr gut.

Cons:

Unser Zimmer lag im EG - die Kleiderschränke haben etwas gemuffelt. Das Frühstück war einfach - man musste sich ein Zeitfenster aussuchen. Die Tische waren etwas klebrig - das lag am Reinigungsmittel, vermuteten wir.

2026-09-14 • via Nuitee
H
Helene • extended_group • gb
9
Perfect location and comfy beds, great bREAKFAST AND GOOD START TO OUR WALK!
Pros:

Wonderful and friendly staff. Great cooked breakfast and just the right portion

Cons:

We got a late breakfast slot but as we wanted to start early for our 8 hour walk we turned up early anyway and was accommodated on the day.

2026-09-14 • via Nuitee
R
Rachel • couple • gb
9
A lovely stay, lovely hotels, we would definitely recommend
Pros:

The hotel was perfectly located for a lovely stay in Bourton on the Water. The room was immaculate and had all the facilities that we needed. The breakfast was really good too.

Cons:

That we were unable to get a drink from the bar at 21.40 as it had closed for the evening

2026-09-13 • via Nuitee
A
Alison • couple • gb
7
2026-09-13 • via Nuitee
L
Laurie • couple • us
10
Pros:

Staff were very friendly and helpful, breakfast was excellent and it’s the best location in adorable Bourton on the Water.

2026-09-12 • via Nuitee
S
Scott • solo_traveller • us
9
Pros:

Location is awesome, the food exceptional and the staff was the best of my 3 week vacation.

2026-09-10 • via Nuitee
D
Demichele • solo_traveller • us
10
Charming hotel in the middle of Bourton on the Water provides first class service, dining and sleeping accommodations.
Pros:

Everything about this place was first class.
The staff especially Kristie were very accommodating. I was able to store my luggage before check in and Krissie recommended a walk to the Slaughters, helped me with my bag when I returned and suggested pictures around 6:00 PM after the crowds left and the lighting was brilliant. The restaurant staff made great recommendations for dinner and were very attentive.
The room was clean and comfortable with still and sparking water plus biscuits to enjoy.

Cons:

I had no complaints

2026-09-09 • via Nuitee
L
Lynne • couple • gb
10
This was just a one night stay to have a look at Bourton on the Water as we had never been before.
Pros:

Very comfortable super king size bed plenty of towels and toiletries. Also bottled water and tea and coffee making facilities with biscuits.
Lovely breakfast and also an Italian restaurant which was excellent.

2026-09-08 • via Nuitee