The Black Swan Hotel

Hotels
8.4 (1362 reviews)
25-26 Queens Street , Scarborough , gb

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Garden
Pets allowed
Luggage storage
Express check-in/check-out
Bar
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Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good value
Cons:
Noise from the pub
Bathroom was quite cold

Categories

Cleanliness
8.21
The room was clean with tea and coffee facilities.
Service
8.88
Staff were friendly, welcoming, and helpful throughout the stay.
Location
8.62
Great location, close to the town and beach.
Room Quality
8.07
Rooms a little tired but perfectly serviceable.
Amenities
8.4
Facilities included a fridge and microwave in family rooms.
Value for Money
8.36
Great value for money with spacious and comfortable accommodations.
Food and Beverage
8.11
The pub offered a good selection of beers and spirits.
Overall Experience
8.58
Overall, guests found their stay enjoyable and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:32

Property Description

Central Location
Located in the heart of Scarborough, The Black Swan Hotel offers easy access to top attractions such as Scarborough Castle and Scarborough Beach.

Comfortable Accommodation
Guests can enjoy well-equipped rooms with modern amenities including flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries.

Relaxing Amenities
Unwind in the hotel's garden, grab a drink at the bar, or explore nearby landmarks like Peasholm Park. The Black Swan Hotel provides a peaceful retreat for your Scarborough getaway.

To experience the charm and convenience of The Black Swan Hotel, book your stay now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.4
Based on 1362 reviews
Cleanliness: 8.21
Service: 8.88
Location: 8.62
Room Quality: 8.07
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 8.11
Overall Experience: 8.58
L
Lauren • couple • gb
10
Loved it everything was just perfect
Pros:

Clean friendly staff 10/10

2026-07-04 • via Nuitee
J
Jamie • solo_traveller • gb
10
2026-07-02 • via Nuitee
M
Mark Jackson • solo_traveller • gb
8
Nice and quite
Pros:

Nice central location very friendly

Cons:

No diet coke lol but was a mechanical fault

2026-07-01 • via Nuitee
B
Bennett • couple • gb
7
Pros:

Alfie was great

Cons:

Pity no food

2026-06-29 • via Nuitee
W
Woodall • solo_traveller • gb
10
Pros:

Alfie was brilliant a really accomodating host .....I was a bit quiet just chilling but I will definitely returning and aim to be in a more sociable mood....just a great relaxing place to stay

Cons:

Having to go home

2026-06-29 • via Nuitee
C
Clare • couple • gb
7
Nice place to be fair
Pros:

The customer service was absolutely brilliant the lady was very helpful and welcoming and she couldn’t do enough for us

Cons:

The bed was dirty had stains on the mattress

2026-06-29 • via Nuitee
H
Helen • family_with_children • gb
8
Lovely size room , friendly staff and perfect location
Pros:

Our family room was very spacious and had everything and more needed for a comfortable stay.

Staff very friendly and attentive and very welcoming.

Cons:

N/A

2026-06-28 • via Nuitee
H
Hang Po • solo_traveller • us
6
2026-06-28 • via Nuitee
L
Lee Barker • solo_traveller • gb
8
2026-06-27 • via Nuitee
S
simon • solo_traveller • gb
9
2026-06-26 • via Nuitee
M
Mark S • solo_traveller • gb
8
Comfortable stay in an ideal location for a short stay in Scarborough.
Pros:

Comfortable and well presented room in easy reach of North and South bays. Alfie was very friendly on arrival and showed me to my room. Reasonable night's sleep despite the best efforts of herring gulls and people with loud TVs and voices in the early hours. Happy to look after my bag after I checked out until time for my train.

Cons:

Not much - could do with a bedside lamp!

2026-06-26 • via Nuitee
P
Phil • solo_traveller • gb
10
Pros:

Very friendly and flexible for early check in.

Cons:

All good

2026-06-25 • via Nuitee
L
Laura • extended_group • gb
10
Lovely stay, thank you!
Pros:

Great location, lovely staff and the room had everything we needed

2026-06-23 • via Nuitee
K
Karen • solo_traveller • gb
9
Staff were very friendly and the bed was very comfortable.
Pros:

Easy to find. Very welcoming. Comfortable though basic. Very reasonable price. I’d stay again.

Cons:

Parking nearby is expensive and limited during the day. Free and unlimited 6pm to 9am. It’s a popular pub so can be noisy til late.

2026-06-22 • via Nuitee
E
Ernest • solo_traveller • gb
4
Not worth the money charged
Pros:

Location of town and event

Cons:

Might to be warned that we would be entertained by very loud ,crap singer till after midnight .
No hope of sleep

2026-06-22 • via Nuitee
K
Kelvin • solo_traveller • gb
10
Exceptional
Pros:

Lovely place, lovely staff

Cons:

Nothing

2026-06-22 • via Nuitee
D
Donna • couple • gb
7
2026-06-22 • via Nuitee
D
Dawn • couple • gb
9
Would definitely book again.
Pros:

Perfect location, staff exceptionally friendly, clean and comfortable.

2026-06-21 • via Nuitee
R
Richard • solo_traveller • gb
10
Perfect short break stay in Scarborough
Pros:

Warm welcome from the Alfie a member of the team who made us welcome on arrival, he also assisted us in taking our case to the room.

Cons:

Nothing everything was fine.

2026-06-20 • via Nuitee
P
Peter glyn • couple • gb
8
Good, always like Scarborough
2026-06-18 • via Nuitee