The Black Swan Hotel

Hotels
8.4 (1379 reviews)
25-26 Queens Street , Scarborough , gb

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Garden
Pets allowed
Luggage storage
Express check-in/check-out
Bar
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Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good value
Cons:
Noise from the pub
Bathroom was quite cold

Categories

Cleanliness
8.21
The room was clean with tea and coffee facilities.
Service
8.88
Staff were friendly, welcoming, and helpful throughout the stay.
Location
8.62
Great location, close to the town and beach.
Room Quality
8.07
Rooms a little tired but perfectly serviceable.
Amenities
8.4
Facilities included a fridge and microwave in family rooms.
Value for Money
8.36
Great value for money with spacious and comfortable accommodations.
Food and Beverage
8.11
The pub offered a good selection of beers and spirits.
Overall Experience
8.58
Overall, guests found their stay enjoyable and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:32

Property Description

Central Location
Located in the heart of Scarborough, The Black Swan Hotel offers easy access to top attractions such as Scarborough Castle and Scarborough Beach.

Comfortable Accommodation
Guests can enjoy well-equipped rooms with modern amenities including flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries.

Relaxing Amenities
Unwind in the hotel's garden, grab a drink at the bar, or explore nearby landmarks like Peasholm Park. The Black Swan Hotel provides a peaceful retreat for your Scarborough getaway.

To experience the charm and convenience of The Black Swan Hotel, book your stay now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.4
Based on 1379 reviews
Cleanliness: 8.21
Service: 8.88
Location: 8.62
Room Quality: 8.07
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 8.11
Overall Experience: 8.58
M
Mikaela • solo_traveller • gb
10
2026-07-24 • via Nuitee
J
Jacqueline • couple • gb
8
Clean with a very warm welcome - the place has heart
Pros:

The warm welcome given by Alfie

Cons:

Dated however we knew it was a room above an old pub so we knew it would be

2026-07-24 • via Nuitee
P
Philip • solo_traveller • ie
8
Pros:

Location good
Is what it is

Cons:

The door to pub was locked guy said it be open but wasn't luckily someone was still there otherwise I was snookered

2026-07-23 • via Nuitee
J
Judith • solo_traveller • gb
6
2026-07-22 • via Nuitee
B
Ben • couple • gb
9
Pros:

Location great staff friendly and welcoming
The price great value for money

2026-07-22 • via Nuitee
A
Andrew • couple • gb
10
Brilliant place to sy in the middle of Scarborough.
Pros:

All great and got upgraded

Cons:

Nothing

2026-07-22 • via Nuitee
I
ian • couple • gb
8
Pleasantly surprised
Pros:

Very friendly staff good location the room was very clean and quiet

Cons:

Nothing it was perfect for what I needed

2026-07-20 • via Nuitee
G
Gemma • solo_traveller • gb
8
2026-07-19 • via Nuitee
D
David61 • solo_traveller • gb
10
2026-07-19 • via Nuitee
L
Lucy • solo_traveller • gb
10
Pros:

The staff were so friendly and helpful

2026-07-19 • via Nuitee
S
Sophie • solo_traveller • gb
8
Lovely stay. No complaints
Pros:

Great location for Scarborough open air theatre. Good value and had everything we needed. Large room. Decent bed and plenty of space.

2026-07-19 • via Nuitee
T
Tracey • couple • gb
10
2026-07-18 • via Nuitee
W
William • couple • gb
10
Stayed there numerous times, going back next week. You can’t fault it
Pros:

Ideal location room is always ready before midday and fantastic staff

Cons:

Nothing to dislike

2026-07-17 • via Nuitee
P
Parkin • couple • gb
9
Clean and excellent value for money
Pros:

The room was basic but clean and the bed was comfortable. There was a large fan in the room which was great considering how hot it was.
The welcome was really friendly and couldn't have been better. The customers in the pub were also very nice and welcoming
We expected there to be quite a lot of noise from the pub below as we were on the first floor and the pub was full of people watching the football but actually there was only a little bit
For the price, it was an very good price and value for money and we would definitely stay here again if we were in the area just needed somewhere to lay our heads rather that a luxury couples night away

Cons:

The only actual negative was that we had booked a room that said that there was a fridge and there wasn't but I suspect that this was a Booking.com thing, not the fault of the Black Swan staff.
Someone in the room above sound like they were doing a clog dance at 2am but it was during the World Cup so we'll not hold that against them

2026-07-16 • via Nuitee
G
Gilbert • couple • gb
10
Alfie the host looks after you well
Pros:

Everything you needed in a pub b+b

Cons:

Comfortable bed nice shower

2026-07-16 • via Nuitee
L
Lovedoris • couple • gb
8
2026-07-15 • via Nuitee
C
Chantelle • solo_traveller • gb
10
2026-07-15 • via Nuitee
B
Beverley • extended_group • gb
8
Had a nice stay for 1 night, good location, our dog stayed for free which was a bonus
Pros:

It’s an easy walk into town, and a pub downstairs was perfect

Cons:

A bit noisy at night from the street.

2026-07-15 • via Nuitee
I
Ian • couple • gb
8
2026-07-14 • via Nuitee
D
Debbie • couple • gb
10
Brilliant
Pros:

Stayed in the deluxe shower room very clean the bed was so comfortable all facilities if needed good location the staff was so friendly and welcoming would not hesitate to book again

Cons:

Nothing

2026-07-14 • via Nuitee