Basingstoke Hotel

Was only able to book a budget room as short notice booking as no other rooms available. Thought it would be a small double but no it was a small double with no window in room!!!! Was so hot. Had a fan to circulate hot air in this weather!
A wedding was going on so restaurant wasnt open as dont do food if an event. Bar menu otherwise in our room or bar which was full of wedding guests. Had to go to a local pub instead. Pool was shut for maintenance.

We didn’t like:
- the staff stare at you while you eat or do anything
- the aircon not working in a heatwave but not notice about it given
- the fans given as an alternative without word were so filthy and covered in dust I had a full blown allergic reaction (see photo of dust I tried to wipe off with a tissue but it was still so much trapped on the fan cover)
- the shower head being so filled with limescale it was hard to turn the feature setting and it was like I was being washed with sandpaper
- the fire alarm went off at 3am and no one apologised then or in the morning either
- the food was not made with care, the custard was so watered down it wasn’t custard anymore

Mould on ceiling and in light fixtures in bathroom
Broken chair in room
No fridge in room
You have to pay to use the facilities even when you are an already paying hotel guest

Shabby rooms, looked like they haven’t been updated in 30 years. Broken A/C, paint peeling from walls, very weak shower

Staff attitude towards guests, food menu was rubbish, hard pillows , no spa facilities even though booking.com never mentioned closed pool , cleaners not in uniform working with no shoes on 🤢, room plug sockets left out see pic, room was too hot and stuffie my wife was sick , just shocking experience all round never will come back here

Needed outdoor clean up and planting management
There was green growth almost coming through our windows

Kids running up and down the hallway

Absolutely awful hotel with no atmosphere , pool closed for maintenance with no warning before arrival. Grounds unkempt with brambles through bedding areas. Not greeted on arrival , when I went down for dinner and breakfast. Food at dinner was only a carvery, which was awful seasonal vegtables were carrots only! Breakfast was not much better. Fruit options were tinned and left out too long. Asked for poached eggs and bacon which were dumped on a plate. Bacon underdone and floating in water from poached eggs. Could not eat it.
Felt unsafe at night and bedroom tired and awful carpet. As travelling sole female this was worrying. Bathroom rusty plugs, radiator and very old. Shower was not fitted correctly so sprayed everywhere. Looks like the whole place is ready to close down.

Smelly bed,buffet no food left absolutely rubbish

The rooms were tired, the beds standard but very firm matresses and pillows. Service wasn't great.

It was close to the road so the rooms at the front have a lot of traffic noise and with no air conditioning in the rooms sleeping with windows open was difficult because of the noise, on a plus side the hotel did provide fans for the rooms, outside areas let the inside of the hotel down looking scruffy they need to store rubbish waste out of view, and as usual with a hotel booked with booking.com the pool was out of commission

A bar area that was for adults only would be nice.