Free
Children allowed
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Offsite parking discounted rates available
Internet access
Private picnics
See all facilities

Review Highlights

Cons:
Check-in issues
Poor service
Closed location

Categories

Cleanliness
4.63
The hotel was closed upon arrival, indicating poor management and cleanliness issues.
Service
7.1
The service was lacking as the representative could not provide a room despite the reservation.
Location
7.14
The location seemed unwelcoming as the entrance was closed and unresponsive.
Room Quality
9.09
Standard quality for this hotel tier.
Amenities
9.12
Standard quality for this hotel tier.
Value for Money
9.08
Standard quality for this hotel tier.
Food and Beverage
9.13
Standard quality for this hotel tier.
Overall Experience
7.1
Overall poor experience due to the inability to check in and lack of communication.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:52

Property Description

Luxurious Accommodation in Tbilisi City

Convenient Location: Situated just 3.2 km from Freedom Square, Shatell offers a prime location near major attractions like Rustaveli Theatre and Tbilisi Opera.

Modern Amenities: Enjoy a comfortable stay with air conditioning, flat-screen TV, and free WiFi in all units. The 24-hour front desk, airport transfers, and room service ensure a hassle-free experience.

Scenic Views: Some rooms boast city views and all come with plush bedding and well-equipped bathrooms. Explore nearby landmarks like Metekhi Church and Sameba Cathedral easily from the hotel.

Experience luxury and convenience at Shatell. Book your stay now for an unforgettable Tbilisi getaway.

Important information:

Please inform Shatell in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for GEL 40 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 14 reviews
Cleanliness: 4.63
Service: 7.1
Location: 7.14
Room Quality: 9.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 9.13
Overall Experience: 7.1
N
Nikita • couple • il
1
Pros:

Nothing. They dont know how Booking site works. I reserved a room and reported my arrival at 00:00. The reservation was confirmed!
When I arrived the place was closed and seems like its closed forever. Our taxi driver called the number on the entrance door, and the representative answered and said she knew about our reservation but couldnt give us a room because of some repairs. Nice surprise for the night.

Cons:

Ничего хорошего! Они не понимают как пользоваться платформой Booking. Мы забранировали номер и заявили о приезде к 00:00, и получили подтверждение что нас примут. Мы приехали и с виду как будто гостиницу давным давно закрыли напрочь. Наш ткасист позвонил по номеру на входе и отватила женщина, и говорит что она знала про наш заказ но не может пустить из за какого то ремонта. Хороший сюрприз наночь.

2025-09-18 • via Nuitee
C
Chikhladze • solo_traveller • ge
10
2025-09-12 • via Nuitee
A
Askilashvili • young couple • ge
8
Very good
2025-03-21 • via Nuitee
G
Gotsiridze • review category business travellers • ge
10
Exceptional
2025-03-12 • via Nuitee
K
Khan • family with young children • kw
10
Exceptional
2025-01-10 • via Nuitee
D
Dzianis • review category business travellers • by
8
Very good
2025-01-04 • via Nuitee
B
Basilaia • young couple • ge
7
Good
2024-10-29 • via Nuitee
M
Meena • solo traveller • ae
10
Exceptional
2024-10-18 • via Nuitee
B
Bhoir • review category business travellers • ge
9
Superb
2024-07-20 • via Nuitee
I
Irakli • review category business travellers • ge
7
Good
2024-06-25 • via Nuitee
O
Omaima • family with young children • ae
10
Exceptional
Pros:

The owner was really good and friendly. The room was good and exactly how it was shown in the website. Overall amazing service and staff

2023-12-17 • via Nuitee
K
Khaled • family with young children • kw
6
Pleasant
2023-11-08 • via Nuitee
A
Anastasiia • young couple • ru
3
Nice stuff but horrible place
Pros:

The location is close to a subway station

Cons:

This hotel is an extension of a car service. My room was above the service. You can imagine the smell and 24/7 noise.
The room has a horrible sigarets smell like someone smoking there every day. I even can’t use a pillow because of smell.

2022-10-01 • via Nuitee
A
A • group • sa
10
Exceptional
2022-09-02 • via Nuitee