The Excelton Hotel Palembang

Hotels
8.7 (105 reviews)
Jl Demang Lebar Daun No.58 , Palembang , ID
+62 711 416609

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Luxurious interior
Comfortable bed
Cons:
Noise distractions
Small breakfast area

Categories

Cleanliness
7.41
Noise from alley & another room; issues with the small smoking room.
Service
9.38
Excellent service for hotel at Sumatra area; staff is welcoming & caring.
Location
8.92
Standard quality for this hotel tier.
Room Quality
8.87
Good-sized room with a comfortable bed; big bathroom.
Amenities
8.9
Standard quality for this hotel tier.
Value for Money
8.86
Standard quality for this hotel tier.
Food and Beverage
8.41
Excellent breakfast; small breakfast restaurant.
Overall Experience
8.88
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:41

Property Description

Luxurious Accommodation
The Excelton Hotel in Palembang offers 5-star accommodation with impeccable services. Each guest room is equipped with modern amenities, including air conditioning, flat-screen TV, and a private bathroom. Selected rooms even feature a kitchen for added convenience.

Top-Notch Facilities
Guests can enjoy a range of facilities during their stay, such as a fitness centre, indoor pool, and a restaurant serving delicious meals. The hotel also provides free WiFi throughout the property, ensuring guests stay connected at all times.

Convenient Location
Located just a short distance from major stadiums and the airport, The Excelton Hotel is the perfect choice for both leisure and business travelers. With concierge services and a 24-hour front desk, guests can expect a seamless and enjoyable stay.

Experience luxury and comfort at The Excelton Hotel. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 105 reviews
Cleanliness: 7.41
Service: 9.38
Location: 8.92
Room Quality: 8.87
Amenities: 8.9
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 8.88
G
Gonzalez • solo_traveller • us
10
2026-07-21 • via Nuitee
S
Sriani • couple • de
8
2026-07-01 • via Nuitee
M
Mélanie • family_with_children • fr
10
2026-06-24 • via Nuitee
Y
Yana • solo_traveller • id
8
2026-06-23 • via Nuitee
A
Abdul Hariel Nasution • family_with_children • id
8
The Property was Ok ..
Pros:

Not a lot breakfast options ..

Cons:

Everything was ok .. nothing I didn't like ..

2026-06-22 • via Nuitee
F
Fahmi BAPENDA • solo_traveller • id
9
2026-06-13 • via Nuitee
M
Mohd Razi • couple • my
7
A 7/10 stay overall.
Pros:

Local breakfast was fairly good. Western dishes need improvement.

Cons:

I had the first dinner meal, ox tail soup with rice, This was a total failure. We had to change room, when the bathroom was leaking. It was all rectified to get us have a good nice sleep.

2026-06-12 • via Nuitee
M
Martuani Siregar • couple • id
10
Pros:

The variety of breakfast menu is fantastic.

Cons:

Nothing

2026-04-15 • via Nuitee
B
Badiuzaman • family_with_children • my
9
2026-04-09 • via Nuitee
F
Farina Surya • couple • id
8
Pros:

The food

Cons:

The breakfast

2026-04-09 • via Nuitee
F
Fahmi BAPENDA • family_with_children • id
10
Hotel yang sangat recomended utk giat apapun
Pros:

Fasilitas dan keramahan staf nya. Prosedur yang cepat saat check in. Pemenuhan permintaan costumer yang responsif dan cepat serta makanan yang cukup bervariasi dan enak serta harga breakfast yang cukup terjangkau

Cons:

Nyaris tidak ada, cuma terkait tanjakan parkir di lantai P2 memang agak terjal sehingga kalau turun perlu manuver yang presisi agar mobil tidak baret, dan satu lagi klu bisa kamar club lantainya di karpet

2026-03-23 • via Nuitee
A
adi • solo_traveller • pl
9
2026-03-07 • via Nuitee
Y
Yurika • family_with_children • us
8
Not worth the money spent staying at Excelton if other hotels in the area can provide better service
Pros:

The hotel was well equipped with swimming pool, gym, and complimentary breakfast, which we liked.

Cons:

The greeter staff at the main entrance of the hotel were pleasant and helpful; however, one of the front desk staff was not pleasant and borderline rude when we asked for extra room keys. I should have taken her name down, but I was in a hurry and frankly quite surprised with her attitude that I just let it slide. That experience alone left a sour taste in our mouth. The rest of the staff were fine.

2026-02-24 • via Nuitee
A
Ahmad Budi • solo_traveller • id
9
Pros:

B’fast Is very good

2026-01-21 • via Nuitee
C
Conny • solo_traveller • us
10
2026-01-19 • via Nuitee
H
Hesti • family_with_children • id
10
2025-12-21 • via Nuitee
R
Rinaldi • family_with_children • id
8
Pros:

New interior & luxurious
Big bathroom & room
Excellent service for hotel at sumatra area

Cons:

Noise from alley & another room
We can hear people talking , crying, screaming
Small breakfast restaurant
Small smoking room & hot

2025-12-15 • via Nuitee
D
David • couple • id
8
2025-12-06 • via Nuitee
I
Iwan Rudiarto • solo_traveller • id
8
2025-10-29 • via Nuitee
A
Ari • couple • id
9
2025-08-19 • via Nuitee