Grand Swiss-Belhotel Darmo

Hotels
8.8 (375 reviews)
Jl. Bintoro No. 21 , Surabaya , id

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor sound insulation
Slow WiFi
High breakfast prices

Categories

Cleanliness
8.26
Several reviews noted cleanliness, but there were mentions of poor sound insulation which affected the overall perception.
Service
9.23
Staff received high praise for being friendly and attentive across multiple reviews.
Location
9.27
Location was frequently highlighted as a strong point, with proximity to restaurants and attractions.
Room Quality
8.72
Guests positively reviewed the room quality, mentioning spaciousness and comfort.
Amenities
8.75
Amenities were generally well-received, though some guests mentioned minor drawbacks.
Value for Money
8.71
The hotel offers a fair price for what is provided, according to multiple reviews.
Food and Beverage
8.76
Breakfast options were praised, but some guests suggested a need for more variety to cater to different tastes.
Overall Experience
8.73
Most guests reported a positive experience, enjoying their stays despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:56

Property Description

Luxurious 5-Star Accommodation
Experience luxury and comfort at Grand Swiss-Belhotel Darmo, just a stone's throw away from major attractions like Sharp Bamboo Monument and Submarine Monument.

Top-Notch Amenities
Indulge in the hotel's fitness center, indoor pool, and delicious dining options at the restaurant and bar. Enjoy the convenience of room service and stay connected with complimentary WiFi throughout the property.

Exceptional Service
With bilingual staff ready to assist you 24/7, your needs will always be taken care of. Whether it's arranging transportation or providing local tips, we've got you covered.

Ready to elevate your stay in Surabaya? Book now at Grand Swiss-Belhotel Darmo and make unforgettable memories during your visit.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for Rp 600,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 375 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
S
Shaik Izzuddin • couple • sg
10
2026-07-24 • via Nuitee
A
Awadh A S Al Ameri • solo_traveller • ae
8
Pros:

1.Breakfast.
Watching football world cup in the middle of the nite in the lobby.

Cons:

Small towels

2026-07-24 • via Nuitee
H
Han-Yi • couple • tw
8
位置棒 房間乾淨舒服
Pros:

位置很棒！離市區跟機場都不遠。我們都很喜歡房間簡單不過該有的都有。view 很棒。浴室是乾時分離的，玻璃窗很有特色，水壓跟熱水都很棒。電視有YouTube 可以看！讚讚！

Cons:

我們吃了一天的早餐，價格不算便宜，選項雖然多但沒有什麼蔬菜，料理方式偏重口味

2026-07-21 • via Nuitee
S
samir • solo_traveller • fr
8
Hotel confortable
Pros:

Chambre très propre, confortable, grande.
Très bon lit!
Épicerie en face et de nombreux restaurants.
Salle de sport et petit déjeuner non testés

Cons:

Piscine un peu décevante...

2026-07-19 • via Nuitee
P
Prima • family_with_children • de
10
Pros:

Good service, friendly staff all perfect

Cons:

Nothing 😊

2026-07-16 • via Nuitee
N
Nasibli • solo_traveller • az
8
Amazing staff
Cons:

Location is not nearly in the downtown, more like geographical city center

2026-07-15 • via Nuitee
L
Lia • couple • id
8
2026-07-14 • via Nuitee
V
Vemy • solo_traveller • id
7
2026-07-11 • via Nuitee
G
GOPIKRISHNA • solo_traveller • my
10
Cosy comfortable stay in a quiet peaceful neighborhood
Pros:

This hotel is located in a quiet neighborhood with residential property and lots of restaurants nearby, making it a perfect location to stay without having to live in the busy city area.

Cons:

Nothing comes to mind, I enjoyed staying here.

2026-07-08 • via Nuitee
A
Ahmad Salman • solo_traveller • id
10
2026-07-07 • via Nuitee
M
Mastari • solo_traveller • sg
9
Value for money, amazing location
Pros:

LOVE IT SO MUCH. Booked this last minute and wasn’t familiar with Surabaya but the location is amazing. All the best cafes are within walking distance, and the stadium Lapangan Thor is a short walk too. The area is clean and quiet which I love. So happy i found this hotel.

Room is great, and service by the staff is top notch too.

Cons:

Maybe restaurant food could be better.

2026-07-06 • via Nuitee
E
erika • couple • it
9
2026-07-06 • via Nuitee
S
Sukiman • solo_traveller • id
8
Nice stay. Comfortable and excellent housekeeping who went through the effort to pack amd ship back my cleanser that I l
Pros:

The proximity to the area that I am visiting

Cons:

The face towel. It has stained and a little bit yellowish

2026-07-04 • via Nuitee
N
Nicola • couple • gb
10
A great place to stay
Pros:

Great service, big room and wonderful staff! Breakfast was plentiful!

Cons:

Nothing

2026-07-03 • via Nuitee
L
Lonneke • solo_traveller • nl
8
2026-07-01 • via Nuitee
S
Suzana • solo_traveller • ch
8
2026-06-30 • via Nuitee
T
Tilda • couple • fi
10
Pros:

Trevlig personal, stora och fina rum, bra mat

2026-06-22 • via Nuitee
L
Liz • couple • id
10
Heel prettig verblijf!
Pros:

Uitstekende kamers, schoon en fijn bed.
Zeer vriendelijk personeel!

Cons:

Geen

2026-06-19 • via Nuitee
S
Shevanny • solo_traveller • id
9
2026-06-18 • via Nuitee
I
Inês Mesquita • solo_traveller • ch
8
Pros:

Staff very kind.

2026-06-15 • via Nuitee