Heart of Ella

Hotels
8.1 (1401 reviews)
Ambagaha Pathana, Kithalella, Ella , Ella , LK

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent breakfast
Beautiful views
Friendly staff
Cons:
Cleanliness issues
Location was far from town
Overpriced for the offered services

Categories

Cleanliness
7.23
Multiple mentions of cleanliness issues, such as a dirty bathroom and concerns about hygienic drying of laundry.
Service
8.7
Staff were friendly and helpful, but there were concerns about reception service.
Location
7.74
Noted as being far from town and up a steep hill, which impacted accessibility.
Room Quality
7.69
Mention of no AC and the room described as not meeting expectations for a 4-star hotel.
Amenities
8.22
Basic amenities available, but issues with breakfast hours and cleaning service noted.
Value for Money
7.68
High price for a service compared to a budget hotel; felt overpriced for the quality.
Food and Beverage
9.23
Breakfast was consistently praised as excellent.
Overall Experience
8.3
Mixed sentiments, but overall experience balanced by beautiful views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:08

Property Description

Charming Accommodation in the Heart of Ella

Convenient Location: Located just 5.6 km from the famous Demodara Nine Arch Bridge, Heart of Ella offers easy access to popular attractions such as Little Adam's Peak and Ella Rock.

Comfortable Amenities: Enjoy a relaxing stay with a garden, terrace, and an on-site restaurant. The 24-hour front desk, room service, and free WiFi ensure a hassle-free experience for guests.

Cozy Rooms: Each room is thoughtfully equipped with a desk, private bathroom with complimentary toiletries, and comfortable bedding for a restful night's sleep.

Experience the beauty of Ella with a stay at Heart of Ella. Book now for an unforgettable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 1401 reviews
Cleanliness: 7.23
Service: 8.7
Location: 7.74
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 9.23
Overall Experience: 8.3
V
Vikash • extended_group • in
5
Not worth the money
Pros:

Location was good, the mountain view from the balcony was exceptional

Cons:

The property manager was very rude. Rooms were not that clean. There were no latches from inside on the main door of the room, washroom and Balcony. Breakfast was average.

2026-10-23 • via Nuitee
S
Steffi • couple • ie
1
Cons:

Very bad stay, we checked in at 6:30 and a few hours later checked out. There were a ridiculous amount of ants/bugs in the room and in the bed, the sheets were dirty, the towels were dirty, the door didn’t lock, the general Hygiene of the hotel was Terrible. We left and went to another hotel immediately.

2026-10-19 • via Nuitee
K
Kalhara • couple • lk
8
Pros:

Location

Cons:

Parking spcess are limited

2026-09-18 • via Nuitee
L
Laura • solo_traveller • au
10
2026-09-16 • via Nuitee
L
Laurette • couple • fr
8
Emplacement avec vu magnique
Cons:

Tout était très bien , seul point négatif , mal insonorisé , les deux nuits passés réveillé par le voisin qui était au téléphone sur sa terrasse , forte résonance malgré les portes et rideaux fermer ..

2026-09-16 • via Nuitee
O
Otsuka • family_with_children • jp
10
バルコニーからの景色が最高です！
Pros:

景色の良さ。マネージャーの気遣いと優しさ。キッチンのスタッフ達の丁寧さがとても良かったです。

Cons:

駐車場に難がありました。

2026-09-12 • via Nuitee
Z
Zahéra • extended_group • fr
8
je recommande
Pros:

- emplacement en hauteur, très belle vue, à 5mn en tuktuk du centre ville bien animée
- la vue des chambres wow!!
- personnel agréable et réactif aux demandes

2026-09-12 • via Nuitee
J
Jeslin • couple • gb
5
Place needs some maintenance
Cons:

Could be more maintained and kept up a bit more

2026-09-10 • via Nuitee
A
Alexandros • couple • it
7
It’s ok
Pros:

La vista era bellissima

Cons:

La posizione non era comoda e bisogna passare da una discarica di spazzatura per raggiungerlo
Inoltre la comunicazione non è il loro punto forte, da un mese chiedo la fattura e nessuno risponde

2026-09-08 • via Nuitee
D
Danny • family_with_children • ie
7
Best breakfast view of Ella rock
Pros:

Free upgrade on arrival as the top floor was free, he gave us the option of the two rooms and we choose with no hidden costs. It's high up the hill from Ella and has the most amazing view. we walked up Ella rock from here too.

Cons:

I expected a bit more space on the exterior of the hotel from the images, it isn't a large space and wouldn't fit much more than two cars and two tuk tuks.

2026-09-08 • via Nuitee
G
Glenn • couple • no
10
We stayed at the hotel for one night .Everything was great . We really liked the room view
Pros:

Great breakfast

2026-09-06 • via Nuitee
G
Guliyan • extended_group • ru
10
Good
Pros:

Fantastic view. great breakfast. Very friendly staff.

Cons:

Balcony swimming chair enjoy the view. A highly recommended 👌

2026-09-06 • via Nuitee
O
Oleksandr • couple • ge
10
2026-09-04 • via Nuitee
C
Chamara • couple • lk
9
Pros:

View from room 👌

2026-09-03 • via Nuitee
L
Lexuri • solo_traveller • es
8
Pros:

La gente del hotel y el desayuno

Cons:

Pequeña habitación

2026-09-03 • via Nuitee
M
Masten Singh • extended_group • my
2
Need to re do all , not worth d money
Pros:

Near to town

Cons:

Dirty n maintain at all , run down

2026-09-02 • via Nuitee
M
Mario • family_with_children • es
9
Recomendable
Pros:

El dueño del hotel nos sirvió un desayuno fantástico. Fueron muy amables buscandonos tuk tuk y con las maletas. aunque está un poco apartado del centro pero en 2 minutos estas con un tuk tuk y estas apartado del bullicio para dormir y descansar bien.

Cons:

Todo bien,

2026-09-01 • via Nuitee
D
Dominique • family_with_children • de
10
Pros:

Wir hatten ein Zimmer in der obersten Etage. Das Badezimmer war wie neu, wir hatten einen tollen Ausblick auf Ella Rock. Der Balkon war recht groß und es gab dort kein Ungeziefer. Das Frühstück war sehr gut und die Angestellten alle sehr freundlich. Es gab sogar einen neuen Aufzug in die oberste Etage. Direkt schräg gegenüber gab es ein sehr gutes Restaurant.

2026-08-29 • via Nuitee
N
Natascha • couple • au
10
Amazing stay, we stayed 5 nights. Loved the sunrise in the mountains. Very peaceful. Street noises can be there sometime
Pros:

The views of the mountains are just amazing! Very friendly staff. Also nice breakfast!

Cons:

A bit far from town (500-700LKR per tuktuk ride) but we mostly walked down which isn’t too bad. The bathroom smelled a little bit, but didn’t bother our stay

2026-08-27 • via Nuitee
T
Theijssen • family_with_children • nl
9
Heerlijk verblijf met geweldig uitzicht
Pros:

Onze eerste standaard kamer bleek zonder airco, wat we op zich geen probleem vonden. De eigenaar liet ons de deluxe kamer zien en we konden zonder problemen upgraden. De bedden zijn lekker zacht, de douche is warm en goede wifi op de kamer. Het uitzicht op Ella Rock is geweldig!
De eigenaar en personeel is enorm behulpzaam en regelde tuktuks, excursies en gaf tips om te doen. We heen er 4 dagen heel fijn gezeten

Cons:

Je hebt echt een tuktuk nodig om naar het centrum te komen, lopen is echt wel steil, maar je bent er dan ook met 5 minuten.

2026-08-25 • via Nuitee