The Phoenix Residency

Hotels
7.5 (123 reviews)
The Phoenix Residency , Near St Xaviers School , Nongthymmai, Nogkhriem , Shillong , IN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good ambiance
Courteous staff
Cons:
Poor cleanliness
Bad location
Room quality issues
Limited breakfast options

Categories

Cleanliness
6.75
The worst maintained rooms
Service
9.25
Very nice and helpful staff
Location
5.75
Location out of city, approach road is congested
Room Quality
5.75
They gave the worst room with no furniture
Amenities
7.75
Standard quality for this hotel tier
Value for Money
7.75
Standard quality for this hotel tier
Food and Beverage
7.75
Breakfast is not up to the mark
Overall Experience
9.25
Standard quality for this hotel tier
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:02

Property Description

Luxurious Accommodation with Garden and Terrace
Feel the comfort and luxury of a 4-star stay surrounded by lush greenery and a tranquil terrace. Enjoy a seamless stay with round-the-clock assistance, airport transfers, and complimentary WiFi.

Elegant Rooms with Modern Amenities
Relax in well-appointed rooms complete with a workspace, premium entertainment, and private bathrooms. Some rooms offer a balcony with stunning city vistas, ensuring a memorable stay.

Diverse Dining Options and Culinary Delights
Start your day with a delightful breakfast spread and tantalize your taste buds with a variety of Indian, Italian, and Pizza dishes. Special dietary needs are also catered to upon request.

Book your stay at The Phoenix Residency in Shillong for an unforgettable experience amidst comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.5
Based on 123 reviews
Cleanliness: 6.75
Service: 9.25
Location: 5.75
Room Quality: 5.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 9.25
S
Sahoo • extended_group • in
10
2026-08-13 • via Nuitee
A
Adarsh • solo_traveller • in
10
Awesome stay
Pros:

Accommodation was good with breakfast.

Cons:

Nothing

2026-07-20 • via Nuitee
N
NAVEEN KUMAR • solo_traveller • in
7
2026-07-11 • via Nuitee
L
Lekhok • solo_traveller • in
10
Pros:

Nice stay 😄

Cons:

Internet service. Mobile data not working inside the room.

2026-07-08 • via Nuitee
P
Puspendu • extended_group • in
8
2026-07-02 • via Nuitee
R
Ramaa • couple • in
9
Pros:

We had booked it as a last minute option but this exceeded our expectations. Clean rooms, spacious bathroom and is located in a calm neighbourhood though it's right next to a main road. The restaurant's food was really tasty and simple. Breakfast buffet did not have much items but whatever was on the table was freshly made. Added advantage is it's location. It cuts through all the traffic and you reach most visited places in a shor time than the long traffic jams of Police Bazaar

Cons:

They really need to change the room curtains to a room darkening or light filtering ones as at 4AM the room lights up and this is a trouble for a lot of us who aren't used to this early sunrise.

2026-06-29 • via Nuitee
B
Bijit • solo_traveller • in
10
Great place to stay in Shillong
Pros:

Great location, spacious, clean, polite staff.

Cons:

Nothing in particular

2026-06-22 • via Nuitee
A
Amrita • extended_group • in
10
2026-06-18 • via Nuitee
K
KRUPAL GOPALBHAI • extended_group • in
7
2026-06-06 • via Nuitee
B
Boishali • solo_traveller • in
9
Pros:

Cleanliness, service & food

Cons:

NA

2026-06-04 • via Nuitee
P
Prasanna • extended_group • in
10
2026-05-31 • via Nuitee
U
Utpal • extended_group • in
8
2026-05-31 • via Nuitee
R
R.K. Chandrasekhar Sarma • family_with_children • in
10
2026-05-29 • via Nuitee
S
Siangshai • family_with_children • in
9
Pros:

The best is the location

2026-04-22 • via Nuitee
D
Dr Rangan • family_with_children • in
7
Pros:

Good behaviour

2026-04-02 • via Nuitee
A
Amitava • family_with_children • in
10
Excellant
Pros:

Property

Cons:

Nothing

2026-03-30 • via Nuitee
U
UTTAM • extended_group • in
8
Stay was value to money.
Pros:

Very good.

Cons:

Bed should have both side table and Sofa .

2026-03-21 • via Nuitee
R
Ravaan • family_with_children • in
10
2026-03-19 • via Nuitee
R
Rajesh • solo_traveller • in
8
2026-03-16 • via Nuitee
D
Das • family_with_children • in
10
2026-03-15 • via Nuitee