Hotel Timor

Wifi/internet mostly not working, warm water needs fixing. Breakfast is ok, but stays the same, no variety in menu.

(1) Room faced the main road and it was very noisy traffic (cars honking and a police officer whistling to manage traffic) almost the whole time. (2) Unresponsive staff - reached out multiple times two days prior to my stay over Booking.Com and email with my flight details to arrange for my airport transfer and no one replied. No WhatsApp number available. It was the customs officer who ended up calling the hotel’s driver directly (she knew him somehow) to have him come pick me up. (3) Inhospitable staff - I had a red eye flight and had to catch a 8am ferry the next day (which meant I needed to be at the port at 7am to purchase tickets and leave the hotel before 7). When I arrived I asked the lady at the check in counter if I could utilise my breakfast entitlement on that day (ie arrival day) instead of the day of my checkout because I was too tired to head out after a red eye flight, and I had to leave very early the next day. She had earlier informed that breakfast starts at 7am. She dismissed the request outright and rudely told me to pay if I wanted to have breakfast on the day of check in. (4) One of the lights in the bathroom wasn’t working. Pillow was stained.

Servitørene kunne gjerne vært litt mer oppmerksomme på gjestene sine

Front desk did not have our booking despite it being recorded and existing on booking.com. One receptionist kept questioning me as to why I had made a booking on another date then cancelled it, querying why I had changed room types and could I prove that I really had a booking (which I could)! The other receptionist was much cheerier and helped find our two rooms politely. Restaurant staff have poor English and are unable to explain basic elements of the menu (eg what is the difference between the three dishes all listed as “steak and chips”! But really this place is beautiful and ultra comfortable and totally unique in Dili, so it’s a no-brainer.

Needs a bit of an upgrade… run down. But nice food

施設の設備

A escada.

早朝にチェックアウトしたのですが、フロントがいなかったり荷物を下ろすのにベルを呼ぶのが気が引けたり、というのはありました。前日にお金払っておいてよかったです。

A agua no chuveiro deveria ser mais quente. Sempre fica muito “morna”, e pela manhã acaba ficando muito fria.

No elevator.

I requested an airport transfer, as they offered it, and they confirmed it. I messaged them on this website24wallops that I had arrived, but I didn't get a response. I emailed them directly, no response. I tried to call them several times, nobody picked it up. The only taxi app in the country didn't work on my phone, and I had no local cash (American dollars) on me. It was very difficult to find a taxi who said they would accept card payment, and in the end they didn't. Thankfully I had Australian dollars on me that the driver begrudgingly accepted. I missed half of an important phonecall because I didn't arrive in time. After all this ordeal, they didn't even apologize. There was some issue with their phone, and apparently only the manager can see the booking messages or emails, who had already left by then. The reception should monitor booking messages and emails at all times, and reach out there to the person who requested an airport transfer, so that phone availability would not be an obstacle. There's no elevator, so the porter automatically took my suitcase upstairs to the first floor on his shoulder. He took it inside my bedroom, then stood there looking at me, presumably waiting to be tipped. I offered a small bottle of wine, he didn't want it, and still stood there. I think it's inappropriate to pressure people into tipping, especially for a service they didn't even ask for.

Staff in restaurant for breakfast were not very friendly. They ran out of black tea two days in a row