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Facilities
Property facilities
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Fitness facilities
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Games room
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Private check-in/check-out
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Daily housekeeping
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Minimarket on site
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Concierge service
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Wheelchair accessible
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ATM/cash machine on site
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Toilet with grab rails
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Emergency cord in bathroom
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Sun umbrellas
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Kids' pool
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Mobile app for room service
Review Highlights
Categories
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Property Description
Convenient Accommodation in Dumai
Modern Amenities: Patra Dumai Hotel offers a comfortable stay with rooms equipped with a kettle, air conditioning, and flat-screen TV.
Exceptional Services: Enjoy room service, a 24-hour front desk, ATM, concierge service, and tour organization for a hassle-free experience.
Delicious Dining: Indulge in Indonesian cuisine at the on-site restaurant, with a halal option available upon request.
Book your stay at Patra Dumai Hotel for a memorable experience in Dumai.
A deposit may be required at the property.
Location
Guest Reviews
Patra Dumai Hotel punches well above its weight class. It feels less like a basic budget hotel and more like a high-quality 3-star property. If you need a clean, safe, and highly comfortable place to stay in Dumai without breaking the bank, this is arguably one of the top choices in the city.
Hospitality from the staff was excellent. Massive thanks to Dinda on reception for her help and support. Very much appreciated.
The hotel was clean, comfortable, and peaceful. The staff were friendly and helpful. The room was spacious, and the breakfast had a good variety of food.
Nothing significant. Overall, I had a pleasant stay.
Helt, rent, härlig pol och mycket trevlig personal.
Var lite of men vad gör det när taxi är jätte billigt!
Het ontbijt was goed en zeer uitgebreid
De lokatie die Booking.com aangeeft klopt niet, hotel ligt 1,5 km van het centrum.
Service van de receptie medewerkers zeer matig.
Diner gebruikt in restaurant, medewerkers hadden meer aandacht voor elkaar. Kreeg voor- en hoofdgerecht tegelijk geserveerd, en bestelde drankje waren ze vergeten. Rijst en groente bij hoofdgerecht was niet vers.
Mocht ik ooit weer in Dumai komen kies ik een ander hotel.
The room very comfortable. Staff very friendly & helpfull. I enjoyed my bed there.
My toilet have a very strong and unpleasant odour. I stayed at room 518 on 21 Jan 2026.
And already inform this issue during check out. Your team should check on this matters.
Really helpful and friendly staff. Comfortable place.
Nice new room. Excellent shower. The staff was friendly and helpful both online and at the location. They arranged breakfast boxes for early departure. Very nice.
The rooms on the second floor are rather noisy because of an open connection to the lobby. They should make a door to keep the lobby noise out. Although it is not the hotel responsibility the taxi service that was arranged was terrible. We were overcharged and dropped of at the wrong ferry location after a 11 hour drive causing considerable problems. The driver was rude, made us pay upfront and left us. Did not care. Avoid taxi service Regar Mandiri at all cost.
Staff were very helpful and always available to answer questions.
Maybe a few vegetarian options for breakfast? It’s not a dislike though!
Helpful staff, comfy rooms.
Nothing
Near to ferry terminal. The staff was very helpful even though we checked in a little bit late. I go with big family members and we get side by side room on the same floor.
May be can add more variety of food for breakfast.
Nice hotel with pool, friendly stuff, helpful anytime you will need something, excellent food, clean rooms,
Nothing to complain
Everything
The noise from the event held at the hotel on my last day. It was very loud. I could not sleep.
Very polite staff... always wanted to help.
Have to walk a little to buy food. But to me it's okay because I can exercise.
Employees there are great and really helpful. They speak very good english which helps a lot also
staff r very frdly n helpful..especially mr Ambia fr reception
shower area r nt very clean...
d wont provide u soap instead hair n shower all in one so u use that for hand wash as well
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