The Craiglands Hotel Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.9 (2455 reviews)
Cow Pasture Rd, Ilkley , Ilkley , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Great location
Good food
Cons:
Uncomfortable bed
Inconsistent service
Heating issues

Categories

Cleanliness
6.73
The room was found to have dust and spiders, indicating a need for better cleaning.
Service
8.7
Staff were friendly and helpful, but inconsistent service was reported, particularly at the bar.
Location
8.74
Excellent location for visiting Ilkley.
Room Quality
7.69
The bed was uncomfortable and the room showed signs of needing renovation.
Amenities
7.22
Limited functionality noted; heating issues in the bathroom and room.
Value for Money
7.68
Price was reasonable, but some amenities were lacking.
Food and Beverage
8.73
Dinner was wonderful, but breakfast room was noted as being cold.
Overall Experience
7.7
Mixed feelings due to service inconsistency and some room quality issues, but overall reasonable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:51

Property Description

Historic Victorian Charm
Experience the elegance of The Craiglands Hotel Sure Hotel Collection by Best Western, nestled in picturesque grounds near Ilkley town centre. Enjoy modern amenities alongside Victorian grandeur, with free Wi-Fi and parking for a seamless stay.

Culinary Delights and Scenic Views
Indulge in locally sourced dishes at Brasserie 1, overlooking a lush garden terrace. Unwind by the log fire in the lounge bar or savor panoramic views of Yorkshire Moors from select rooms.

Explore Idyllic Surroundings
Conveniently located near Yorkshire Dales and Ilkley Golf Club, our hotel offers easy access to nature and leisure activities. Whether it's a hike to Cow and Calf Rocks or a round of golf, there's something for everyone.

Book now to immerse yourself in luxury and tranquility at The Craiglands Hotel.

Important information:

This property accepts dogs for an additional cost of GBP 20 per dog, per night.
We have limited availability of pet rooms.
Only pre booked pets are allowed into the hotel.
Dogs have to be on a lead at all time while inside the hotel.
The hotel reserves the right to acceptance of pets into the hotel aye anytime.
In the event of pets defecating in public areas there will be additional charge of £150 added to the guest bill automatically.
Pets are not allowed into the dining areas unless they are registered Guide dogs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 2455 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 8.73
Overall Experience: 7.7
G
Gillian • couple • gb
9
An excellent stay and we will return
Pros:

Location and exceptional staff

Cons:

Nothing

2026-09-17 • via Nuitee
A
Anthony • solo_traveller • gb
10
Pros:

Good location

2026-09-16 • via Nuitee
A
Anthony • couple • gb
8
Pros:

The staff were always helpful, and smiled a lot.

2026-09-15 • via Nuitee
C
Colin • solo_traveller • gb
3
Cons:

Heating on in room could not turn off could not sleep. Room tiny

2026-09-14 • via Nuitee
S
Stephanie • solo_traveller • gb
9
Pros:

Breakfast great

Cons:

Loud music from function meant could not begin to think about sleeping till gone midnight.

2026-09-14 • via Nuitee
D
Diana • solo_traveller • gb
9
It was fine for a 3 night stay.
Pros:

There was plenty of parking. The breakfast was good. Staff were friendly and helpful.

Cons:

Being an old building there was no lift.

2026-09-13 • via Nuitee
C
Chris • couple • gb
5
In need of some work
Pros:

Great people, the building is ramshackle and in need of a facelift

Cons:

Ramshackle, dated and too many issues

2026-09-11 • via Nuitee
A
Adrian • solo_traveller • gb
8
Entirely adequate
Pros:

Nice room, Allowed to leave luggage at reception (midday) before room access permitted (3pm).

Cons:

I was moved by the waitress from sitting next to my friends at breakfast because of a dog!!! So, having been moved, I got a fresh, full cup of coffee on my table to show my breakfast was still 'in progress' while I went back to see my friends. When I returned,(3 or 4 minutes later) my breakfast including coffee, toast and marmalade had all been cleared! Highly insensitive considering I had been moved away from my friends. The waitress dealt with it very well, promptly and with no fuss by bringing me new breakfast. It would have been nicer if the obvious clue to my unfinished (1st) breakfast had been picked up.

2026-09-10 • via Nuitee
P
Patricia • extended_group • gb
6
Pros:

Location

Cons:

Had run out of basic breakfast items such as bacon, tomatoes, hash browns, scrambled egg was cold, nothing was replenished. The rooms we had, mine, was fine, my companions had a swarm of wasps in their bathroom and one of them was stung.
I have stayed here on several occasions but I'm afraid they let themselves down this time.

2026-09-08 • via Nuitee
J
Janet • couple • gb
8
Pros:

Close to my destination .

Cons:

Too many stairs to navigate .

2026-09-08 • via Nuitee
N
nigelonich • solo_traveller • gb
8
Great value for money with safe parking and a comfortable stay.
Pros:

The hotel is very good value for money with a clean room and a comfortable nights sleep. I dont eat breakfast so I cant comment on that. Free parking is good too.

Cons:

No comment,

2026-09-07 • via Nuitee
P
peter david • couple • gb
10
2026-09-06 • via Nuitee
J
Jonathan • solo_traveller • gb
8
A nice little break
Pros:

A nice little trip to Ilkley. The room was spacious, clean and comfortable. The bathroom facilities were excellent, I found the staff here friendly. I liked that the breakfast was a buffet. There was a good range of options.

Cons:

The bedroom could have done with more than one power socket. I was only able to open a window a fraction, so it was a good job I didn't stay during the heatwave.
I thought the evening meal was expensive for what you got. It was premium hotel prices, for very basic food.

2026-09-06 • via Nuitee
J
James • couple • gb
10
Well enjoyed! Thank you
Pros:

Spacious, large bed, bath, cleanliness

Cons:

Creaking floor boards

2026-09-03 • via Nuitee
J
Jason • couple • gb
8
2026-09-02 • via Nuitee
G
Gillian • couple • gb
9
2026-09-01 • via Nuitee
L
Lucy • couple • gb
10
Great stay for a wedding
Pros:

Nice and spacious. Friendly staff.

Cons:

Not applicable.

2026-09-01 • via Nuitee
K
Kelly • solo_traveller • gb
7
Pros:

Great location. Clean and comfortable

Cons:

Nothing

2026-09-01 • via Nuitee
C
Clare • solo_traveller • gb
10
2026-08-31 • via Nuitee
D
Daniel • couple • gb
1
2026-08-31 • via Nuitee