NEOS HOTEL

Hotels
9 (1140 reviews)
Kabanbay Batyra Prospekt 45/1 , Astana , kz

listing image 1
Show all photos

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Cleanliness
Service
Breakfast
Location
Cons:
Noise
Price
Limited Amenities

Categories

Cleanliness
8.46
Overall clean as noted but some issues reported with the service cleaning during meals.
Service
9.93
Generally positive feedback on helpfulness of staff and services provided.
Location
9.47
Convenient location mentioned in multiple reviews.
Room Quality
8.42
Room quality noted positively although some issues with noise and comfort reported.
Amenities
8.45
Many positive remarks but noted lack of certain amenities and services.
Value for Money
8.41
Concerns raised about pricing in comparison to the offerings.
Food and Beverage
9.46
Breakfast and dining options received several compliments.
Overall Experience
9.43
Overall positive sentiment despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:09

Property Description

Luxurious Accommodation with Stunning City Views

NEOS HOTEL in Astana offers a 4-star experience with a fitness centre, free private parking, and a beautiful garden. Guests can indulge in city views from the rooms, dine at the on-site restaurant, and unwind at the bar. The 24-hour front desk, airport transfers, and free WiFi ensure a seamless stay.

Comfortable Rooms with Modern Amenities

Each air-conditioned room at NEOS HOTEL is thoughtfully equipped with a desk, minibar, flat-screen TV, and a private bathroom. Guests can enjoy a relaxing sauna and partake in activities like hiking in the picturesque surroundings of Astana.

Convenient Location with Nearby Attractions

Situated close to popular landmarks like Alau Ice Palace and Astana Arena, NEOS HOTEL provides easy access to key attractions. Start your day with a delicious breakfast before exploring the vibrant city of Astana.

Book your stay at NEOS HOTEL for a memorable experience in Astana!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1140 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 9.43
W
wengong • solo_traveller • kz
10
2026-06-19 • via Nuitee
M
Müller • solo_traveller • de
10
Pros:

Super kind Personal very frindly👍
Top Room Big/clean and very comfortable
My Favorite in Astana
the connection to Bus and slidtrain is about 5-10minute's by walk Position of the Hotel is Perfect to the Cetrum.
Only thing ist the Breakfast cut get a little bit more different selections.
I can recommend Neos Hotel👍😎

2026-06-19 • via Nuitee
Z
Zhandos • solo_traveller • kz
10
2026-06-17 • via Nuitee
B
Balzhan • solo_traveller • kz
10
2026-06-17 • via Nuitee
B
BAGYTZHAN • couple • kz
8
2026-06-12 • via Nuitee
A
Asylbek • solo_traveller • kz
10
2026-06-10 • via Nuitee
Z
Zhanyl • couple • ae
6
Won’t stay again
Pros:

Room was good , breakfast as well.

Cons:

I stayed at this hotel for two nights and was disappointed with several aspects of the service. The reception staff were often impolite and came across as arrogant.

After returning to the hotel with my newly married husband following our wedding, there was no welcome gesture or acknowledgment, despite it being a special occasion.

We also requested an iron and ironing board, but they were delivered very late as at that time it wasn’t available. Later, while we were having breakfast, housekeeping entered our room and removed them without our permission, which led us to file a complaint with reception.

Additionally, changing the bed sheets the next day was chargeable. Overall, the service and hospitality did not meet our expectations.

That said, the room itself was comfortable, clean, and well-maintained, and the breakfast was good with a nice variety of options.

2026-06-10 • via Nuitee
A
Anastasia • solo_traveller • ru
9
2026-06-06 • via Nuitee
Y
Yevgeniya • solo_traveller • kz
8
2026-06-04 • via Nuitee
A
Askhat • solo_traveller • kz
8
Понравилось
Pros:

Все было хорошо

Cons:

Нужно разнообразие блюд и напитков на завтрак

2026-06-03 • via Nuitee
N
Natalya • extended_group • ru
10
2026-06-02 • via Nuitee
Z
Zhanel • couple • kz
7
2026-06-02 • via Nuitee
A
Aini • solo_traveller • kz
10
2026-06-01 • via Nuitee
N
NURLAN • solo_traveller • kz
7
2026-05-31 • via Nuitee
K
Katerina • solo_traveller • by
10
2026-05-31 • via Nuitee
R
Rustem • couple • kz
10
2026-05-31 • via Nuitee
A
Aigul • extended_group • kz
10
Очень комфортный и просторный номер, все удобно, красиво , окна большие, соседей не слышно было.
Pros:

Понравилось обслуживание, приветливые, отзывчивые, обязательно вернемся , буду рекомендовать ваш отель!

2026-05-30 • via Nuitee
M
Marcin • solo_traveller • pl
9
Pros:

Pokoj bardzo czysty, super lokalizacjia. Personel 👍

Cons:

Bylismy w 3 dorosle osoby. Brak rozkladanej sofy

2026-05-28 • via Nuitee
Z
Zhanna • family_with_children • ru
5
2026-05-27 • via Nuitee
Анна • couple • kz
10
2026-05-24 • via Nuitee