Casa Generosa

Hotels
6.4 (294 reviews)
Upper General Luna Road 86 , Baguio , PH

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Safety deposit box
See all facilities

Review Highlights

Cons:
staff are not welcoming
far from city center
not good for elders
loud music until 4am
dirty accommodations

Categories

Cleanliness
2.29
Specific sentiment from text: 'Do not book here. It kadiri and dirty.'
Service
5.26
Specific sentiment from text: 'staff are not welcoming.'
Location
6.3
Specific sentiment from text: 'area is far from session road or city center.'
Room Quality
7.25
Standard quality for this hotel tier.
Amenities
9.28
Standard quality for this hotel tier.
Value for Money
7.24
Standard quality for this hotel tier.
Food and Beverage
8.29
Standard quality for this hotel tier.
Overall Experience
5.26
Overall sentiment is negative based on multiple complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:17

Property Description

Convenient Location
Situated in Baguio, Casa Generosa is just steps away from Mines View Park, SM City Baguio, Burnham Park, and Baguio Cathedral, making it the perfect base for exploring the city's attractions.

Comfortable Accommodation
Guests can enjoy well-equipped rooms with amenities like free WiFi, private bathrooms, and city views. The shared kitchen, room service, and tour assistance ensure a comfortable stay for all visitors.

Nearby Attractions
With Camp John Hay and Lourdes Grotto in close proximity, Casa Generosa offers easy access to popular landmarks. Plus, the convenience of Clark International Airport being just 159 km away adds to the hotel's appeal.

Experience the best of Baguio at Casa Generosa - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.4
Based on 294 reviews
Cleanliness: 2.29
Service: 5.26
Location: 6.3
Room Quality: 7.25
Amenities: 9.28
Value for Money: 7.24
Food and Beverage: 8.29
Overall Experience: 5.26
G
Geraldine • solo_traveller • ph
6
2026-09-10 • via Nuitee
J
Jezriel Mae • couple • gb
4
Pros:

Central, near to SM baguio and other tourist spots.

Cons:

Rooms are not well-cleaned and mantained. Needs a lot of improvement and renovation.

2026-08-23 • via Nuitee
W
Wilfried • solo_traveller • ph
6
2026-08-21 • via Nuitee
L
Luisito • extended_group • sa
7
\t was a comfortable and pleasant stay
Pros:

Convenient location with easy access to nearby shops, restaurants, and transportation.

Cons:

None

2026-08-20 • via Nuitee
R
Rex • solo_traveller • ph
5
2026-08-13 • via Nuitee
K
Kyle • solo_traveller • ph
10
2026-08-03 • via Nuitee
R
Rea Mae • solo_traveller • ph
8
2026-07-16 • via Nuitee
J
Janjung • solo_traveller • ph
8
Pros:

Accessible

Cons:

Tissue and rug are unavailable.

2026-07-07 • via Nuitee
D
donayre • solo_traveller • ph
1
2026-07-02 • via Nuitee
K
Karen • solo_traveller • ph
8
Pros:

It's the location just so accessible and nearby to the downtown area.

Cons:

No toilet paper served, cabinet is very old and outlets are not near the bed. The lampshade placed at the top of the table has no outlet nearby. The stairs in going up is not PWD friendly if with luggage to carry. No staff offered to handle it.

2026-07-02 • via Nuitee
J
Joressa Dyan • solo_traveller • ph
7
Pros:

Good location. You can view the city.

Cons:

The smell of cats pee outside. The glass top side table on our bedroom is chipped and broken on the edge is dangerous for children

2026-07-01 • via Nuitee
G
Genevive • family_with_children • ph
5
2026-06-29 • via Nuitee
J
Joshua • couple • gb
8
The staff are very helpful and cleaned the room often.
Pros:

Very good location and friendly staff.

Cons:

No tea or coffee in the room.

2026-06-24 • via Nuitee
J
Jenny Clyde • solo_traveller • ph
7
2026-06-06 • via Nuitee
J
Jhenzai Vallerie • couple • ph
10
2026-05-31 • via Nuitee
B
Buboy • couple • ph
4
Pros:

the location is accessible and legit walking distance to some attractions

Cons:

the room was not cleaned, too much hair on the floor.
basic toiletries were still asked to the staff.
staff were not accommodating as expected.
bathroom was not cleaned, water bucket was very slimmy, seems not thoroughly cleaned at all.
bath towels have bad smell.
wifi was very slow and not accessible up to the room.

2026-05-30 • via Nuitee
C
Cf • family_with_children • ph
1
Very disgusting. Service and premises not commensurate to the fee they charged
Pros:

Near the city center. But professionalism of the staff and their Manager need enhance more in line with true customer Service.

Cons:

Unprofessional Attitude of the, Lady Manager towards issues involving misrepresentions of their affiliate booking Agent AGODA.. BUDOL STYLE OF DOING BUSINESS... Place is not well maintained

2026-05-21 • via Nuitee
M
Maryflor • family_with_children • ph
4
Not so happy
Cons:

The pillowcase is damage and yet they still put it. The towel is like rag. Very disappointing.

2026-05-03 • via Nuitee
D
Dhannabhel • solo_traveller • ph
1
Pros:

Nothing

Cons:

Service

2026-04-28 • via Nuitee
H
Henry • solo_traveller • ph
10
2026-04-27 • via Nuitee