The Shore Hotel & Residences

Hotels
7.5 (7627 reviews)
GF-27, 193 Pinggiran @ Sungai Melaka, Jalan Persisiran Bunga Raya , Melaka , MY

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent buffet breakfast (variety, fresh)
Swimming pool frequently praised
Prime location and great views (balcony, river/city)
Spacious/well-maintained rooms reported by some
Good access to local amenities and attractions
Generally good value for price for some guests
Cons:
Long check-in queues and delayed room readiness; some unhelpful staff
Room quality issues: small rooms, worn/old appearance, thin mattress, dim lighting
Cleanliness concerns in some rooms and missing pool towels
Parking problems: charged for parking, inconvenient validation process
Slow and crowded lifts; lack of advertised laundry service
Noisy external AC units on balconies; disruptive for sleep

Categories

Cleanliness
6.5
Mixed sentiment: several guests praised clean, comfortable rooms, but multiple reports call out cleanliness issues (bathroom cleanliness concerns, missing pool towels, and general cleanliness requiring improvement).
Service
7
Mixed-to-slightly-negative: some guests complimented staff, but notable negative feedback about long check-in queues, delayed room readiness and unhelpful check-in staff reduced the score.
Location
9
Strong positive sentiment: many guests praised the prime location, balcony views over the river/city and easy access to attractions and local amenities.
Room Quality
6
Below average: multiple complaints about small or worn rooms, noisy external AC on balconies, thin mattresses, dim lighting and need for renovation despite some guests noting spacious or well-maintained rooms.
Amenities
7.5
Mixed: pool and breakfast are frequently praised, but persistent issues reported with parking validation/charges, slow lifts, lack of advertised laundry service and some missing items (no dishes, noisy external units).
Value for Money
8
Generally positive: at least one explicit strong endorsement of value and several guests found the property good for location and size, balancing out other issues.
Food and Beverage
9
Positive: buffet breakfast repeatedly praised as excellent, fresh and varied by many guests, though a few asked for wider menu options and one flagged breakfast as a downside.
Overall Experience
7
Average overall: guests enjoyed location, views, pool and breakfast, but check-in delays, lift/parking problems, room condition and some cleanliness issues tempered the overall stay satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-15 11:16

Property Description

Luxurious and Convenient Accommodation
Enjoy spacious apartments and suites above The Shore Shopping Gallery, with 2 swimming pools, a water park, and a rooftop bar.

Modern Amenities and Views
Each fully air-conditioned unit features a flat-screen TV, coffee/tea facilities, and stunning city or river views. Free WiFi and parking are available.

Dining and Entertainment
Indulge in breakfast at Garden Terrace, dine at Sky Deli, or sip cocktails at Sky Garden bar. Choose from indoor and outdoor pools, sauna, and 24-hour assistance for ticket bookings.
To book your stay at The Shore Hotel & Residences, visit our website now!

Important information:

Starting from January 1, 2023, a tourist tax of RM 10 per room per night is implemented for all foreign guests staying at the hotel. This tax is separate from the room rate and must be paid during check-in. However, Malaysian citizens with a valid Identity Card or valid permanent residents with MY PR Card are exempt from this tax. Additionally, a heritage charge is applicable per room per night, and this fee should be paid directly to the hotel.

Kindly be informed that effective 7th Apr 2023, Level 3A & 3B parking bays are reserved exclusively for hotel guests. All guests checking into the hotel must register at the reception counter at the lobby before entering these floors in order to enjoy the RM 10 per stay. Alternatively, hotel guests may park at Level 7 & 8 which are complimentary. Level 4 to 6 car parks are fully managed by The Shore Shopping Gallery and chargeable on hourly and daily basis

Breakfast : Buffet breakfast will be charge as following (Unless is selected room & breakfast option) MYR 30 per adult and MYR 25 per child (5 to 12 years old)

Please be advised that each room reservation (breakfast included rates) includes breakfast for two guests only. Any additional breakfasts can be arranged upon check-in.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 7627 reviews
Cleanliness: 6.5
Service: 7
Location: 9
Room Quality: 6
Amenities: 7.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 7
K
Khatykie • family_with_children • my
9
2026-11-07 • via Nuitee
P
Philip • solo_traveller • au
9
Eclectic Malacca , such a rich history and lively city .
Pros:

Excellent breakfast and choice of swimming pools .

Cons:

No hot water .

2026-11-07 • via Nuitee
A
Ahmad • family_with_children • my
9
Best place to stay
Pros:

I Liked very much the shore

Cons:

Spacious room,comfortable and clean. Breakfast was good..varieties of food available.

2026-11-07 • via Nuitee
A
Ahmad Anas • couple • my
10
2026-11-07 • via Nuitee
J
Jayasree • family_with_children • sg
10
Pros:

1st time booked The Shore Hotel & Residence… it was amazing and wonderful experiences.. my son had a great time and enjoy the pool… the pool water is clean and never feel the chlorine…

2026-11-07 • via Nuitee
N
Nur Syahira • couple • my
8
2026-11-06 • via Nuitee
M
Marcus • family_with_children • my
9
2026-11-06 • via Nuitee
M
Mohd Hajrul Iskandar • family_with_children • my
7
2026-11-06 • via Nuitee
F
Faridah Saffiyya • couple • my
10
2026-11-06 • via Nuitee
J
Joe Goh Han Fui • family_with_children • my
6
Pros:

小孩的游泳池很好玩。早餐不错，但是选择比较少

Cons:

房间很多蚊子，空调会滴水

2026-11-05 • via Nuitee
S
Syafeyla • couple • my
10
-
Pros:

best !!

Cons:

-

2026-11-04 • via Nuitee
M
Mohd Zulhilmi • family_with_children • my
8
Good staycation.
Pros:

Breakfast was good. Location near center. Also have taxi water. Overall good.

Cons:

Not much to complain

2026-11-04 • via Nuitee
K
Khodeza • family_with_children • bd
10
Pros:

I liked everything.

2026-11-03 • via Nuitee
N
Norain • extended_group • my
8
2026-11-03 • via Nuitee
S
sayuti • couple • my
10
2026-11-03 • via Nuitee
M
Mohamad • family_with_children • my
10
2026-11-03 • via Nuitee
S
Suriana • family_with_children • my
7
Pros:

Dah 4x stay sini
Bilik besar
Selesa
Sarapan best²
Coffee high class

Cons:

Lif agak lambat
Kalau musim cuti sekolah parking penuh susah cari parking

2026-11-02 • via Nuitee
K
Kabir • couple • my
9
Pros:

Bersih dan selesa. sekarang channel tv dah boleh tengok banding dulu. bathroom dulu just cermin dan sticker dah ditutup dengan simen. breakfast buffet paling best 4 bintang sebab smpi pkul 12. dpt 5 bintang kalau ada pancake

Cons:

parking malam agak sukar

2026-11-02 • via Nuitee
M
MOHD AFIF • family_with_children • my
10
2026-11-02 • via Nuitee
B
binti othman • family_with_children • my
4
It was an okay stay. The location was good, but there is room for improvement in terms of comfort an
Pros:

The location is very nice and convenient. The room is comfortable, and the cleanliness is acceptable. Overall, it was a pleasant stay and a good place to stay.

Cons:

The location is great, but unfortunately, I was disappointed with the overall experience.

The check-in time was 3:00 PM, but the check-out time was before 11:00 AM. This felt very rushed, especially when travelling with a child. By 9:00 AM, we already had to start packing our belongings, leaving us with very little time to relax and enjoy our stay. I am used to accommodation with a 12:00 PM check-out time, which feels more reasonable.

What made things worse was the check-out process. Based on the instructions provided, guests had to return the key to the mailbox, with additional charges possibly applying if the process was not followed correctly. This added unnecessary pressure, especially when many guests were checking out at the same time and had to wait for the lifts, which were always crowded.

Another disappointment was the towels provided. They looked old, worn out and even had torn edges. They were not in a suitable condition for guest use.

Overall, the location is good, but I hope the management can improve the check-out arrangements, provide guests with more reasonable time to check out, and replace the old towels with better-quality ones. A holiday should be a time to relax, not feel rushed from the moment you wake up.

2026-11-02 • via Nuitee