Swiss-Belhotel Harbour Bay

Hotels
•
Swiss-Belhotel
8.6 (1286 reviews)
Jl. Duyung, Sei Jodoh, Batu Ampar Batam , Nagoya , ID

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Cons:
Cleanliness issues
Limited breakfast choices
Outdated facilities

Categories

Cleanliness
8.29
Several reviewers noted stains and wear in the room and musty towels.
Service
9.16
Staff are friendly and helpful, although service quality may vary.
Location
9.51
Hotel is conveniently located near the ferry terminal and other amenities.
Room Quality
8.36
Rooms show signs of wear and tear but are generally comfortable.
Amenities
7.99
Amenities reported as limited, with issues like missing towels.
Value for Money
8.45
Overall perceived as good value, but some found it on the higher side.
Food and Beverage
8
Breakfast options limited and quality varies considerably.
Overall Experience
9.06
Positive experiences overall, with some expectations not fully met.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:25

Property Description

Luxurious Rooms with Stunning Views
Indulge in the comfort of luxurious rooms at Swiss-Belhotel Harbour Bay offering breathtaking city or pool views. Enjoy modern amenities such as free WiFi, flat-screen TV, and a minibar for a truly relaxing stay.

Convenient Access and Transportation
With direct access to Swiss-Belhotel Mall and proximity to Hang Nadim International Airport and Batam Harbour Bay, exploring the city is a breeze. Take a 35-minute ferry ride to Singapore for a quick getaway.

Dining Excellence and Leisure Facilities
Savor a delightful culinary experience at Swiss Café serving Indonesian, Asian, and International dishes. Unwind by the outdoor swimming pool or stay active at the fitness centre. Book now for a memorable stay at Swiss-Belhotel Harbour Bay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 1286 reviews
Cleanliness: 8.29
Service: 9.16
Location: 9.51
Room Quality: 8.36
Amenities: 7.99
Value for Money: 8.45
Food and Beverage: 8
Overall Experience: 9.06
C
Chang • family_with_children • sg
10
2026-10-29 • via Nuitee
B
Botak • family_with_children • my
8
2026-10-25 • via Nuitee
J
Joeswandi • solo_traveller • sg
10
Pros:

The hotel is excellently located to the ferry terminal(Harbour Bay). Staff are friendly and smiley. 5mins away to nagoya.

Cons:

Nothing to dislike

2026-10-18 • via Nuitee
M
Moq • family_with_children • my
9
2026-10-17 • via Nuitee
R
Richard • family_with_children • id
9
beautiful new hotel, room size big, well appointed
Pros:

breakfast buffet 5 star

2026-10-14 • via Nuitee
F
Fei Mian • extended_group • my
5
应该升级你们的extra bed 了！ 还有，应该给个别支装的洗发水和沐浴露！
Pros:

距离码头很近👍🏻
柜台服务员态度笑容满分👍🏻

Cons:

Extra bed 太差了，躺下去直接就是弹簧，一整个床都会摇晃那种！😓
没有另外给洗发液和沐浴露的，直接就一个容器装在墙的那种😓

2026-10-08 • via Nuitee
M
mohd fathir • solo_traveller • my
7
Pros:

Very convenient for those arriving by ferry. No hustle. Otu from the immigration counter straight check in in the same building.

2026-10-07 • via Nuitee
S
Sharel • couple • sg
10
Pros:

Convenient

Cons:

Nil

2026-09-19 • via Nuitee
M
Mathew • solo_traveller • fr
3
Budget hotel, very poor, do yourself a favour and pay S$15 more per night and stay at an Aston Hotel
Pros:

I booked the place for the location in its proximity to the ferry terminal and I thought with "Swiss Bel Hotel" in its name it would be OK, very disappointed.

The staff were smiley (this and its location are the only positives)

Cons:

Stained bedding, old towels, filthy communal corridor (7th floor)
Single glazed windows, zero noise cancellation from the incessant noise outside (building site opposite, outdoor stage positioned 100m up the road) traffic noise etc etc
No soap in the shower, lacking basics is not on in this day and age, even for a more budget hotel.

Breakfast was one of the worst I have ever experienced across 50+ countries I have travelled

2026-09-13 • via Nuitee
M
Muhammad • solo_traveller • my
8
Pros:

Pemandangan yg menarik

Cons:

Kemudahan seperti almari tak ada

2026-09-11 • via Nuitee
M
Michelle • solo_traveller • sg
8
2026-09-10 • via Nuitee
M
MasturaZaujahJani • solo_traveller • sg
10
2026-09-09 • via Nuitee
M
MasturaZaujahJani • solo_traveller • sg
10
2026-09-09 • via Nuitee
H
Hanz • solo_traveller • sg
10
Pros:

Staff was friendly. The breakfast spread was awesome!!

2026-09-08 • via Nuitee
M
Mohd. Ahyan • solo_traveller • my
10
Maintenance staff is so helpful. They helped me to open my luggage since I forgot the passcode.
Pros:

So close to the ferry terminal

Cons:

Nothing

2026-09-07 • via Nuitee
A
Affan • solo_traveller • sg
10
Pros:

All were clean

Cons:

2 single beds combine to become queen bed

2026-09-07 • via Nuitee
R
Rose • solo_traveller • sg
10
Pros:

The hotel is very unique, this hotel provides a shaver and shaving cream! The bed is great, toilet is clean, EVERYTHING like EVERYTHING is PERFECTION 😍 The staffs were all nice and polite ❤️

Cons:

NA.

2026-09-06 • via Nuitee
L
Louro • solo_traveller • pt
10
Excellent
2026-09-06 • via Nuitee
C
Chin • solo_traveller • my
7
2026-09-06 • via Nuitee
H
Hani • couple • my
10
2026-09-05 • via Nuitee