City Hotel

Hotels
7.2 (185 reviews)
Gersauerstr. 21 , Brunnen , ch

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Lack of proper breakfast service
Outdated facilities

Categories

Cleanliness
6.35
Several comments indicated cleanliness issues, such as a dirty glass and unkempt common areas.
Service
8.31
The staff were frequently mentioned as fantastic and attentive, although there were a few lapses in service.
Location
8.35
Multiple reviews highlighted the great location of the hotel, especially its proximity to attractions.
Room Quality
7.31
Rooms were generally described as clean and spacious, but some noted outdated decor.
Amenities
6.34
Some amenities were lacking, such as missing coffee for the machine and issues with the breakfast setup.
Value for Money
7.8
Most guests felt they received good value, particularly those who booked at last-minute prices.
Food and Beverage
5.85
Comments pointed out that the breakfast was subpar and the coffee unsatisfactory.
Overall Experience
7.32
Generally positive stays with noted issues but overall satisfaction expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:35

Property Description

Luxurious 4-Star Hotel in the Heart of Brunnen

Modern Accommodations: Enjoy quiet rooms equipped with TV and Wi-Fi access for your convenience.

Culinary Delights: Indulge in Swiss and international cuisine at the adjacent restaurant, offering a rich breakfast buffet and a scenic roof garden with mountain views.

Convenient Location: With free private parking on site and a public bus stop right outside, City Hotel Brunnen is the perfect base for your Lake Lucerne adventures.

Experience comfort, great food, and easy access - book your stay at City Hotel Brunnen now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 25 per person per night when using an available cot.
    Children from 2 years old to 12 years old stay for CHF 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.2
Based on 185 reviews
Cleanliness: 6.35
Service: 8.31
Location: 8.35
Room Quality: 7.31
Amenities: 6.34
Value for Money: 7.8
Food and Beverage: 5.85
Overall Experience: 7.32
I
Ion • extended_group • be
2
Pros:

Buna

Cons:

Curatenia si micul dejun, egrasie pe peretii la baie, aer inchis, fara aer conditionat

2026-07-11 • via Nuitee
S
SONJA • couple • lu
5
Pros:

Sehr gute lage!

Cons:

Sehr alte heruntergekommene möbel .
Bad reine Katastrophe

2026-07-11 • via Nuitee
R
Roland • solo_traveller • de
8
2026-07-11 • via Nuitee
M
Martin • couple • de
7
Waren auf der Durchreise, für eine Nacht absolut in Ordnung.
Pros:

Zentrale Lage

Cons:

Studio zu warm bei unserem Aufenthalt, Studio im Nebenhaus im umbau ,noch nicht ganz fertig.

2026-07-10 • via Nuitee
P
Pintar • solo_traveller • si
8
Cons:

Preskromen zajtrk

2026-07-10 • via Nuitee
E
Erika • couple • ch
7
2026-07-10 • via Nuitee
M
Miyuki • solo_traveller • jp
8
Pros:

Great location, nice friendly staff

Cons:

Many flight of stairs, water leaking from shower floor (there is a gap between the shower barrier and floor, and water is overflowing to the rest of the bathroom...

2026-07-09 • via Nuitee
M
Marianne • solo_traveller • ch
7
Pros:

Gute Lage, freundliches Personal, preislich interessant

Cons:

Das Studio liegt direkt an der Strasse. Wenn man ruhig schlafen will, muss das Fenster geschlossen werden.
Das Zimmer war ganz neu renoviert und es gab noch einige Mängel wie z.B. Fernseher nicht programmiert, klemmende Balkontüre...

2026-07-09 • via Nuitee
T
TomiMehlhorn • solo_traveller • de
8
Pros:

Fußläufig zum See und einigen umliegenden Restaurants, nette zugehörige Bar gegenüber. Parkplätze vorhanden.

2026-07-08 • via Nuitee
B
Bartuss23 • solo_traveller • pl
1
Pros:

Nic

Cons:

Tragedia. Hotel jak z PRLu.

2026-07-08 • via Nuitee
I
Irene • couple • ch
9
2026-07-08 • via Nuitee
A
Alan • couple • ch
10
2026-07-08 • via Nuitee
M
Michał • couple • pl
6
Pros:

Super friendly staff.

Cons:

Breakfast. Complete joke - it’s hard to even call it basic. Cheapest products, no fruits and vegetables, barely any selection. If you’re planning to stay here - don’t EVER pay for additional breakfast.

2026-07-07 • via Nuitee
A
Antonio • couple • ch
6
2026-07-06 • via Nuitee
M
Markus • solo_traveller • de
6
2026-07-05 • via Nuitee
S
Sarina • couple • ch
6
Würden das Hotel trotzdem wieder buchen. Einfach nicht dieses Studio
Pros:

Super Studio

Cons:

Leider war das Studio direkt über einer Bar mit Live Musik das war etwas laut und störend.

2026-07-05 • via Nuitee
G
Gabriela • extended_group • no
7
2026-07-05 • via Nuitee
J
JEAN-LOUIS • couple • fr
9
2026-07-04 • via Nuitee
R
Roberto • solo_traveller • it
1
No comment
Pros:

Nulla

Cons:

Servizio

2026-07-04 • via Nuitee
G
Gerda • couple • nl
8
Goed hotel met vriendelijk personeel
Pros:

Zeer vriendelijke ontvangst. Halfpension geboekt en diner was prima.

2026-07-03 • via Nuitee