Pestana Grand Ocean Resort Hotel

Hotels
•
Pestana Hotel & Resorts
8.4 (1318 reviews)
Ponta da Cruz, Piornais , Funchal , pt

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location near the beach
Friendly and helpful staff
Good wellness facilities
Cons:
Cleanliness issues noted
Outdated room furnishings
Food quality and variety could improve

Categories

Cleanliness
7.79
Guests noted cleanliness issues, implying it needs improvement.
Service
9.26
The staff were friendly and accommodating, providing positive experiences.
Location
9.3
The location was highlighted positively, being close to the beach and offering great views.
Room Quality
7.25
Several reviews mentioned outdated room furnishings and discomfort.
Amenities
8.78
Amenities like pools and wellness were appreciated, though some were lacking.
Value for Money
8.24
Mixed reviews on value, with some feeling it did not live up to a 5-star rating.
Food and Beverage
7.79
Food variety and quality were criticized, impacting the dining experience.
Overall Experience
8.76
Overall, guests found it a pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:46

Property Description

Tropical Paradise Setting

Surrounded by tropical gardens, the Pestana Grand Ocean Resort Hotel boasts the largest saltwater pool on Madeira Island. Enjoy breathtaking views of the high sea cliffs of Cabo Girão from the rock of Ponta da Cruz.

Luxurious Amenities

Indulge in the full-scale spa with steam baths, saunas, and hot tubs. Keep fit at the gym, unwind with a massage, or take a dip in the panoramic indoor pool. The bright interiors with large windows create a serene ambiance.

Culinary Delights

Savor fine dining at the various on-site restaurants offering Moroccan, Italian, and Portuguese cuisine. Unwind with a drink at the piano bar or lounge with a fine cigar. End your day on your private balcony with stunning views.

Ready to experience luxury and relaxation at Pestana Grand Ocean Resort Hotel? Book now for an unforgettable stay.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that parking spots are subject to availability.

Please note that rates including dinner do not include drinks.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1318 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
O
Oleksii • family_with_children • pt
7
Good place to stay, but not for too long
Pros:

Good location

Cons:

Food is exactly the same every day in the morning.
Hotel requires a bit or renovation in general.
I wish at least one pool could be heated (at least for kids)

2026-07-21 • via Nuitee
E
Eamonn Downey • couple • xx
9
2026-07-21 • via Nuitee
J
Joao • couple • pt
8
Muito agradavel
Pros:

A comida e o lugar muito bonito

Cons:

A cama devia ser kingsize e não duas

2026-07-21 • via Nuitee
S
Sabine • couple • fr
6
Sympa calme reposant mais sans la demi pension prendre sur le petit déjeuner
Pros:

L’emplacement les chambres spacieuses

Cons:

Une seule bouteille d’eau de 20cl par jour c’est peu tâche sur la moquette et buffet médiocre

2026-07-21 • via Nuitee
J
Joao • family_with_children • pt
8
2026-07-21 • via Nuitee
D
Dodaroy • extended_group • uz
6
Pros:

Hotel need to renewed

Cons:

Air conditioning not working

2026-07-20 • via Nuitee
K
Kristina • family_with_children • lt
7
2026-07-20 • via Nuitee
L
Lurquin • solo_traveller • be
8
Pros:

L'emplacement, le calme, les animations, le personnel très sympathique

Cons:

Le buffet du soir très répétitif

2026-07-18 • via Nuitee
C
Cem Magnus • solo_traveller • no
8
2026-07-15 • via Nuitee
S
Sujin • solo_traveller • ch
6
Pros:

Die um gebung

Cons:

All gemein

2026-07-14 • via Nuitee
K
Kevin Fang • family_with_children • gb
9
Anyway, the hotel is deserved to stay and choose.
Pros:

1.Breakfast is very good with lots of choices.
2.Pool is nice and a big spa, but the pool depth is a little higher than child such as 8 years old.
3.Big room with good design, comfortable.
4.There is few TV channels in English, it is difficult to understand local languages in some degree.

Cons:

Nobody actively comes to discuss with us regarding the child's club or activities, i think this need to improve.
But we enjoyed playing pool table, table tennis,etc.

2026-07-14 • via Nuitee
C
Carlos • family_with_children • pt
7
Desiludido com este Pestana. Publicidade enganosa!
Pros:

O local era sossegado. Hotel com uma boa piscina exterior e um jardim bonito, com vistas para o mar.

Cons:

Hotel cotado 5* mas na realidade é um 4, algo antigo e a precisar de manutenção, quartos banho com banheira, sanita a abanar, ar condicionado ruidoso, banho turco a precisar de obras, funciona mal. Pequeno almoço razoável, mas de 4* ou 3*, sumos muito aguados, ovos mexidos medianos, ananás mt vezes verde, podiam ter mais variedade de bolos (todos os dias a mesma coisa). O jantar era bom mas devia ter uma zona bem maior para as pessoas se servirem, dado o tamanho grande do hotel. Havia um assador de carnes na chapa mas só serviram um dia e acabou a carne! Há 8 anos ficamos no Pestana Promenade (4*) melhor do que este. Queriam cobrar 15€ por dia para estacionar o carro, mt caro, atendendo a que num parque ao lado se pagava menos!

2026-07-13 • via Nuitee
N
Nuno • extended_group • pt
10
Top.
Pros:

O quarto, a vista do quarto, a piscina .

Cons:

Aplicam a gratificação sem dar conhecimento ao cliente.

2026-07-12 • via Nuitee
V
Veronik • family_with_children • ie
8
2026-07-10 • via Nuitee
A
Andre • family_with_children • pt
9
2026-07-08 • via Nuitee
G
Guillaume • couple • gb
9
Great stay half board, very solid value for money
Pros:

Pools, rooms, entertainment

Cons:

Breakfast could be better

2026-07-06 • via Nuitee
J
Joffrey • couple • nl
7
Pros:

Locatie en zwembad

Cons:

Alles verouderd en diner buffet niet 5 sterren waardig

2026-06-30 • via Nuitee
R
Razvan • extended_group • ro
9
Un sejur reusit si o locatie pe care o recomand cu incredere.
Pros:

Mic-dejun complet si de buna calitate

Cons:

Cina nu s-a ridicat la nivelul asteptarilor. Se putea mai bine, mai diversificat (spre exemplu nu prea am avut carne la gratar)

2026-06-29 • via Nuitee
B
Bram • solo_traveller • nl
7
Goed hotel
Pros:

Lokatie is goed mooi zwembad
Kamers schoon en hygiënisch

Cons:

Douchen in bad niet handig
Water temperatuur bij douchen erg wisselend, geen krachtige straal

2026-06-25 • via Nuitee
C
Catherine • couple • fr
9
Top à refaire et à conseiller merci
Pros:

Le calme, le service, le confort des chambres, les petit-déjeuner…

Cons:

Pas de personnel qui parle le français un minimum

2026-06-22 • via Nuitee