Pestana Grand Ocean Resort Hotel

Hotels
•
Pestana Hotel & Resorts
8.4 (1313 reviews)
Ponta da Cruz, Piornais , Funchal , pt

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location near the beach
Friendly and helpful staff
Good wellness facilities
Cons:
Cleanliness issues noted
Outdated room furnishings
Food quality and variety could improve

Categories

Cleanliness
7.79
Guests noted cleanliness issues, implying it needs improvement.
Service
9.26
The staff were friendly and accommodating, providing positive experiences.
Location
9.3
The location was highlighted positively, being close to the beach and offering great views.
Room Quality
7.25
Several reviews mentioned outdated room furnishings and discomfort.
Amenities
8.78
Amenities like pools and wellness were appreciated, though some were lacking.
Value for Money
8.24
Mixed reviews on value, with some feeling it did not live up to a 5-star rating.
Food and Beverage
7.79
Food variety and quality were criticized, impacting the dining experience.
Overall Experience
8.76
Overall, guests found it a pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:46

Property Description

Tropical Paradise Setting

Surrounded by tropical gardens, the Pestana Grand Ocean Resort Hotel boasts the largest saltwater pool on Madeira Island. Enjoy breathtaking views of the high sea cliffs of Cabo Girão from the rock of Ponta da Cruz.

Luxurious Amenities

Indulge in the full-scale spa with steam baths, saunas, and hot tubs. Keep fit at the gym, unwind with a massage, or take a dip in the panoramic indoor pool. The bright interiors with large windows create a serene ambiance.

Culinary Delights

Savor fine dining at the various on-site restaurants offering Moroccan, Italian, and Portuguese cuisine. Unwind with a drink at the piano bar or lounge with a fine cigar. End your day on your private balcony with stunning views.

Ready to experience luxury and relaxation at Pestana Grand Ocean Resort Hotel? Book now for an unforgettable stay.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that parking spots are subject to availability.

Please note that rates including dinner do not include drinks.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 1313 reviews
Cleanliness: 7.79
Service: 9.26
Location: 9.3
Room Quality: 7.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 7.79
Overall Experience: 8.76
J
Joffrey • couple • nl
7
Pros:

Locatie en zwembad

Cons:

Alles verouderd en diner buffet niet 5 sterren waardig

2026-06-30 • via Nuitee
R
Razvan • extended_group • ro
9
Un sejur reusit si o locatie pe care o recomand cu incredere.
Pros:

Mic-dejun complet si de buna calitate

Cons:

Cina nu s-a ridicat la nivelul asteptarilor. Se putea mai bine, mai diversificat (spre exemplu nu prea am avut carne la gratar)

2026-06-29 • via Nuitee
B
Bram • solo_traveller • nl
7
Goed hotel
Pros:

Lokatie is goed mooi zwembad
Kamers schoon en hygiënisch

Cons:

Douchen in bad niet handig
Water temperatuur bij douchen erg wisselend, geen krachtige straal

2026-06-25 • via Nuitee
Y
yvonne • family_with_children • de
4
2026-06-22 • via Nuitee
S
Shamir • extended_group • il
9
היה תענוג
Pros:

הספא היה נהדר, הארוחות מצויינות
האינטרנט היה חלש וכל הזמן התנתק, מעבר לכך זו היה חוויה טובה

Cons:

החיבור לאינטרנט חלש, מתנתק כל כמה דקות

2026-06-22 • via Nuitee
C
Catherine • couple • fr
9
Top à refaire et à conseiller merci
Pros:

Le calme, le service, le confort des chambres, les petit-déjeuner…

Cons:

Pas de personnel qui parle le français un minimum

2026-06-22 • via Nuitee
E
Euron • couple • de
8
Pros:

Die Lage ist Mega! Das Frühstück war Weltklasse. Das Abendessen war auch sehr gut, aber manchmal etwas langweilig.

Cons:

Die Ausstattung bzw. das Hotel ist ziemlich in die Jahre gekommen. Wenn es restauriert/renoviert werden würde, wäre es ein perfektes Hotel - hinsichtlich auch des Preis/Leistungsverhältnisses.

2026-06-20 • via Nuitee
R
Rodrigues • couple • pt
9
2026-06-19 • via Nuitee
C
Claire • family_with_children • gb
8
We would return
Pros:

Sea views , spacious room, relaxed atmosphere, brilliant bar staff , quiet around the pool , plenty of dinners and seating

Cons:

Entertainment poor

2026-06-17 • via Nuitee
E
ERIC • extended_group • be
9
Séjour de rêve avec 2 couples d'amis (sexagénaires)
Pros:

Outre la superbe piscine d'eau de mer nous avons apprécié notre chambre confortable avec balcon et superbe vue mer et beaux jardins. Le personnel soucieux de répondre au mieux à nos questions et très aimable. Buffet Pt Déj et repas du soir avec beaucoup de choix et des plats très bons. Les barmen sympas et (parfois) de très bon(ne)s chanteur(se)s en soirée. Endroit idéal pour rayonner sur l'île ou visiter Funchal ( 10 min vpiture ou 20 min bus ou 1h à pied par le bord de mer)
Seul bémol Parking payant. Mais il existe des solution dans la rue adjacente ou au centre commercial à 10 min à pied)

Cons:

Parking payant. Mais il existe des solution dans la rue adjacente ou au centre commercial à 10 min à pied)

2026-06-10 • via Nuitee
F
Flora • family_with_children • pt
7
O HOTEL ESTÁ MUITO BEM LOCALISADO E O ESPAÇO AO AR LIVRE MUITO BOM
2026-06-08 • via Nuitee
M
Magali • solo_traveller • fr
9
2026-06-06 • via Nuitee
Žilvinas • extended_group • lt
10
2026-06-01 • via Nuitee
K
Kiril • solo_traveller • bg
10
Pros:

The view, the spa, the pools

Cons:

The food

2026-06-01 • via Nuitee
T
Tinashe • family_with_children • gb
9
2026-05-31 • via Nuitee
A
Antonio • solo_traveller • pt
10
Pros:

Local muito agradável e calmo excelente para relaxar

2026-05-31 • via Nuitee
M
Manuel • solo_traveller • pt
5
Cons:

Estive com meia pensão, o jantar ficou muita a desejar, já estive em 4 estrelas e muito mas muito melhor. Foi raro o dia em que tivemos peixe digno desse nome.
No primeiro dia disseram que era tema vegetariano....mas quem não quer?? Já estive no charton...não tem nada a ver.
Saúde e sucesso para o hotel

2026-05-31 • via Nuitee
H
Hoai Huong nguyen • solo_traveller • de
8
2026-05-31 • via Nuitee
D
Dr. Uziel Santana dos Santos • solo_traveller • br
10
2026-05-30 • via Nuitee
N
Natalia • solo_traveller • ua
10
Pros:

Все идеально и прекрасно!

2026-05-27 • via Nuitee