Izamal Plaza

Hotels
9.1 (124 reviews)
Calle 28 No.299 , Izamal , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Inconsistent service quality
Issues with cleanliness and amenities

Categories

Cleanliness
8.55
Some concerns about hygiene products being scarce and issues with pool cleanliness.
Service
10
Mostly positive, with some staff being a bit unhelpful, but overall attentive and responsive.
Location
10
Location consistently praised across multiple reviews.
Room Quality
9.05
Generally spacious and clean rooms, albeit with some missing amenities.
Amenities
8.05
Several missing items like hairdryers and issues with hot water, but good parking and pools.
Value for Money
9.55
Overall perceived as excellent value considering location and quality.
Food and Beverage
8.05
Limited breakfast options, and no feedback on food quality.
Overall Experience
9.55
Very positive experiences expressed by the majority of guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:02

Property Description

Luxurious Garden Oasis
Escape to a tranquil retreat at Izamal Plaza, where a lush garden surrounds a year-round outdoor pool. Stay connected with complimentary WiFi and park effortlessly with free private parking.

Comfortable Rooms with Modern Amenities
Indulge in comfort with rooms featuring flat-screen TVs, air conditioning, and private bathrooms with free toiletries. Upgrade to a room with a terrace for a touch of luxury.

Exceptional Service
Our multilingual staff at the 24-hour front desk are dedicated to ensuring your stay is seamless. Whether you need assistance in English or Spanish, we are here to help.

Experience serenity and convenience at Izamal Plaza - book your stay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 124 reviews
Cleanliness: 8.55
Service: 10
Location: 10
Room Quality: 9.05
Amenities: 8.05
Value for Money: 9.55
Food and Beverage: 8.05
Overall Experience: 9.55
J
Josy • solo_traveller • us
10
Interesting Hotel
Pros:

Special place. Former mansion.

Cons:

The pool was closed, even though it was very, very hot out

2026-06-17 • via Nuitee
J
Josué • couple • cr
6
Pros:

La ubicación es excelente, en el puro centro.

Cons:

Mal olor en la habitación, a cañería, habían filtraciones de agua, nos facilitaron un aromatizante para disimular un poco el olor, se entiende un poco por el precio de la habitación.

2026-05-31 • via Nuitee
L
Lisa • solo_traveller • gb
10
Fabulous
Pros:

The gorgeous rooms and helpful staff.
Close to both bank cash machines and convenience store. Great location in the centre of Izamal

2026-05-17 • via Nuitee
C
Chitauqua • solo_traveller • us
9
2026-05-15 • via Nuitee
J
José Luis • couple • mx
9
Pros:

El lugar es muy bonito, los dueños son una pareja de adultos mayores muy amables, el personal que tienen es bastante amable y servicial también, el lugar esta muy bonito, acogedor y frente a la plaza principal del pueblo, tienen las habitaciones algunos detalles pero me la pase muy cómodo y seguro, lugares cercanos para comer-cenar como el Restaurant Juub y el mercado municipal.

Cons:

Al baño le falta un extractor de aire se calienta muchísimo, fuera de eso todo esta muy bien por el precio.

2026-05-04 • via Nuitee
F
Fernandez • solo_traveller • mx
10
Pros:

Personal amable, accesible, estancia tranquila, cerca de todo

2026-04-29 • via Nuitee
A
Actuarial • couple • mx
9
Muuuy agradable.
Pros:

No tiene restaurante, el personal muy dispuesto a ayudar. Instalaciones buenas. Gracias !!!!

Cons:

Todo en Gral.

2026-04-27 • via Nuitee
L
luz elida • solo_traveller • mx
8
Pros:

La ubicación

Cons:

Estaba tapada la coladera de la regada

2026-04-21 • via Nuitee
A
Aurélien • family_with_children • ch
8
hôtel de caractère et emplacement idéal.
Pros:

- Piscine
- Présence de la propriétaire/hôte
- Immeuble colonial caractéristique d'époque
- Emplacement
- Parking sécurisé
- Salle de bain spacieuse
- Eau en libre accès

Cons:

- Marche dans la salle de bain un peu dangereuse si on ne fait pas attention.
- Café proposé en libre service, mais ne donnant pas très envie. dommage car belle attention à la base

2026-04-21 • via Nuitee
L
Leonie • solo_traveller • nz
8
Cons:

Shower was poor. Minimal hot water flow.

2026-04-15 • via Nuitee
A
alberto • couple • mx
8
2026-04-06 • via Nuitee
S
SANTOS • couple • mx
9
Pros:

La ubicación, el trato del personal

Cons:

No había agua caliente

2026-04-01 • via Nuitee
A
AlejandroMolinayMolina • couple • mx
6
Deberia ser mejor.
Pros:

La ubicación es inmejorable, tiene 2 terrazas muy amplias, y un rooftop sin aprovechar, con vistas de Izamal muy bonitas, cerca del mercado, se come muy barato en el lugar, el personal muy amable pero poco capacitado. La alberca muy amplia.

Cons:

No tenia agua caliente la regadera, la cifa se tapa, el personal de mantenimiento no da respuesta. La alberca sucia, el hotel se ubica en la planta alta de la casa de la dueña, pero recibe visitas y se oye el ruido de la reunión, interrumpiendo el desanso.

2026-04-01 • via Nuitee
M
Manuela • couple • ch
9
Schönes Hotel
Pros:

Hotel liegt sehr zentral
Guter Privater Parkplatz direkt hinter dem Hotel
Sehr grosse Zimmer

Cons:

Das Wasser lief in der Dusche fast nicht ab und Spinnenetze gab es im gesamten Hote (Zimmer sind aber sauber)

2026-03-27 • via Nuitee
J
Julie • couple • gb
8
Great location at the heart of town
Pros:

Spacious comfortable room and beds. Clean, beautiful staircase, nice cool temperature inside the hotel. Quiet at night for sleeping but very handy location on the main square.

Cons:

-

2026-03-24 • via Nuitee
A
Ariane • couple • fr
10
On recommande à 100%
Pros:

Super hôtel, en plein centre d’Izamal, très bien situé et avec parking privé !
Le personnel est adorable, c’est un vrai plaisir de séjourner ici ! Chambre spacieuse et très bonne literie, c’est royal ! Bonus pour la grande piscine très propre.
Un endroit parfait où on était très contents de séjourner pendant notre roadtrip, ville très mignonne !

2026-03-22 • via Nuitee
R
Robbin • couple • us
9
Pros:

Lovely room, perfect location (on the main square but quiet), very helpful staff

Cons:

Nothing

2026-03-05 • via Nuitee
G
Garland • couple • au
9
2026-03-02 • via Nuitee
B
Brian • couple • bt
7
Comfortable old style mansion in the heart of the town
Pros:

Perfect central location.
Felt safe.
Helpful staff

Cons:

Shower always slow to drain. Other minor things that added up - tap fixture leak, Pool maintenance. A fine old house with style that needs a bit of money and attention to be really grand.

2026-03-02 • via Nuitee
M
Maria Josefima • family_with_children • mx
10
Pros:

La cama

2026-03-01 • via Nuitee