WNS Apartments Canary Wharf

Hotels
5.8 (677 reviews)
19 Pepper Street 1st & 2nd Floor , Canary Wharf , London , gb

Facilities

Non-smoking rooms
Room service
Ironing service
Non-smoking throughout
Private check-in/check-out
Allergy-free room
Shared kitchen
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Cheap accommodation
Cons:
Unclean facilities
Poor customer service

Categories

Cleanliness
3.26
Bathroom was very dirty, and bed had hairs in it.
Service
7.23
Standard service quality for this hotel tier, though there were issues with poor customer service reported.
Location
8.27
Good location for visiting Canary Wharf and near the O2.
Room Quality
4.22
Mixed reviews; some found walls thin and issues with shared facilities.
Amenities
6.25
Shared amenities like kitchen and bathrooms were available but not liked by everyone.
Value for Money
6.21
Cheap but the quality was reflected in the cleanliness and service.
Food and Beverage
5.76
No specific mention; tea and coffee amenities were noted positively.
Overall Experience
5.23
General dissatisfaction with multiple aspects, including customer service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:15

Property Description

Stylish Accommodations
Discover comfort and convenience at Wns Hotel Canary Wharf in London. Each room is equipped with modern amenities, including a flat-screen TV and cozy bed linens, ensuring a pleasant stay for every guest.

Convenient Location
Located just 1.1 km from Canary Wharf Underground Station, our hotel provides easy access to popular landmarks such as the Tower of London and Tower Bridge. Explore the vibrant city with ease from our centrally situated property.

Exceptional Services
Enjoy a hassle-free stay with our shared kitchen and room service options. Whether you're traveling for business or leisure, our dedicated staff is committed to making your experience memorable.

Book your stay at Wns Hotel Canary Wharf and immerse yourself in the bustling city life of London.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.8
Based on 677 reviews
Cleanliness: 3.26
Service: 7.23
Location: 8.27
Room Quality: 4.22
Amenities: 6.25
Value for Money: 6.21
Food and Beverage: 5.76
Overall Experience: 5.23
M
Mohammad couple gb
1
Nothing to say
Pros:

The outside view

Cons:

Well when I went to the hotel the stuff was very rude and unprofessional that’s makes us sad . Room wasn’t clean as we expected and toilets wasn’t clean to be specific water on the floor bit smells.

2026-06-02 via Nuitee
A
Annie couple gb
2
Poor
Pros:

It was in an ok location but it was not as described at all, there was no river view, office furniture very bare felt like i was in a prison cell

Cons:

It was in an ok location but it was not as described at all, there was no river view, office furniture very bare felt like i was in a prison cell

2026-05-30 via Nuitee
M
mohamed faumie solo_traveller gb
1
Pros:

Nice

Cons:

Nothing

2026-05-28 via Nuitee
J
Jake_Hill solo_traveller gb
10
Pros:

Ideal location for my stay in London, and exceptional value for it too.

Cons:

Shower fixture was a little unstable and had to be hand held for use.

2026-05-28 via Nuitee
S
sukhwinder solo_traveller gb
4
nice location but below par in what is expected in Canary Wharf.
Pros:

location was very good, and value for money

Cons:

The shower door was broken/loose and almost fell on me. The toilet seat was loose and almost fell off it, and the toilet door lock was broken. My towels were not replaced each day, as stated they would be. The front door was broken and difficult to get in and out of. The room door was difficult to lock due to previous damage to the door and poor repair. This place needs a desperate re vamp, oh, and the balcony door would not close or lock. The door to the apartment was left open as the self-closing mechanism was broken.

2026-05-26 via Nuitee
P
Parker couple gb
3
Pros:

Staff were very friendly and helpful

Cons:

The bathroom was mouldy. The toilet was covered in pee. There were holes and scratches on the walls of our room.

2026-05-24 via Nuitee
N
Nerson couple gb
10
2026-05-22 via Nuitee
Z
Ziu couple gb
1
2026-05-21 via Nuitee
Z
Ziu couple gb
1
2026-05-21 via Nuitee
R
Rola couple us
1
Terrible stay
Pros:

Nothing

Cons:

No wifi no service cant order food or communicste

2026-05-21 via Nuitee
P
Priyanka couple gb
9
2026-05-20 via Nuitee
A
Abukar solo_traveller gb
1
I was robbed and frauded
Pros:

Not included

Cons:

Didnt like the customer service

2026-05-19 via Nuitee
E
Ekene couple gb
10
It was a nice stay
Pros:

It was clean and comfortable

Cons:

Nothing

2026-05-18 via Nuitee
D
Debbie solo_traveller gb
3
Pros:

Nothing

Cons:

My employee didn't stay as didn't feel safe - not a nice area, shared bathroom

2026-05-18 via Nuitee
R
Rubby extended_group gb
5
Pros:

The bed

Cons:

The smell in the bedroom, one of the shower was broken.

2026-05-18 via Nuitee
K
Kasun couple gb
6
2026-05-17 via Nuitee
J
Jeevan solo_traveller gb
10
2026-05-17 via Nuitee
J
Jeevan solo_traveller gb
10
2026-05-17 via Nuitee
J
Jordan solo_traveller gb
7
Pros:

Great value, little rough around the edges but for the price and location it was fantastic. Booked in again next month.

2026-05-14 via Nuitee
M
Martin solo_traveller gb
6
2026-05-14 via Nuitee