WNS Apartments Canary Wharf

Hotels
5.8 (695 reviews)
19 Pepper Street 1st & 2nd Floor , Canary Wharf , London , gb

Facilities

Non-smoking rooms
Room service
Heating
Ironing service
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Minimarket on site
Allergy-free room
Shared kitchen
See all facilities

Review Highlights

Pros:
Good location
Cheap accommodation
Cons:
Unclean facilities
Poor customer service

Categories

Cleanliness
3.26
Bathroom was very dirty, and bed had hairs in it.
Service
7.23
Standard service quality for this hotel tier, though there were issues with poor customer service reported.
Location
8.27
Good location for visiting Canary Wharf and near the O2.
Room Quality
4.22
Mixed reviews; some found walls thin and issues with shared facilities.
Amenities
6.25
Shared amenities like kitchen and bathrooms were available but not liked by everyone.
Value for Money
6.21
Cheap but the quality was reflected in the cleanliness and service.
Food and Beverage
5.76
No specific mention; tea and coffee amenities were noted positively.
Overall Experience
5.23
General dissatisfaction with multiple aspects, including customer service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:15

Property Description

Stylish Accommodations
Discover comfort and convenience at Wns Hotel Canary Wharf in London. Each room is equipped with modern amenities, including a flat-screen TV and cozy bed linens, ensuring a pleasant stay for every guest.

Convenient Location
Located just 1.1 km from Canary Wharf Underground Station, our hotel provides easy access to popular landmarks such as the Tower of London and Tower Bridge. Explore the vibrant city with ease from our centrally situated property.

Exceptional Services
Enjoy a hassle-free stay with our shared kitchen and room service options. Whether you're traveling for business or leisure, our dedicated staff is committed to making your experience memorable.

Book your stay at Wns Hotel Canary Wharf and immerse yourself in the bustling city life of London.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.8
Based on 695 reviews
Cleanliness: 3.26
Service: 7.23
Location: 8.27
Room Quality: 4.22
Amenities: 6.25
Value for Money: 6.21
Food and Beverage: 5.76
Overall Experience: 5.23
S
Stuart solo_traveller gb
1
Beyond disappointing
Cons:

When we arrived there were squatters in one of the rooms smoking weed.
The cleanliness was poor, there was urine in both toilets in flushed, there were stains on the bedding, dust everywhere. The shower was disgusting, with dirt and grime , the temperature couldn’t be adjusted and the doors were hanging off the unit.

2026-07-10 via Nuitee
Z
ZANETA solo_traveller gb
10
Pros:

Lokalizacja I widok super 👌

Cons:

Dywany wymagaja wymiany bo smierdza

2026-07-04 via Nuitee
M
Massey solo_traveller gb
2
disappointed, unclean, unmanaged,
Pros:

bedding seemed clean and proximity to TFL

Cons:

bathroom was dirty, floor matt unwashed and soiled, other residents smoking pot on premsies, and distrubance both nights through fights/disagreements. TV signal intermittent. All in all not pleaseant stay despite the low cost

2026-07-02 via Nuitee
H
Hunt solo_traveller gb
10
Pros:

Everything

Cons:

Everything

2026-07-01 via Nuitee
T
Tom solo_traveller gb
7
2026-06-29 via Nuitee
J
Junaid couple se
1
Pros:

One of the worst experience so far

2026-06-29 via Nuitee
G
Gareth solo_traveller gb
9
Great stay worth a look.
Pros:

The location and price were outstanding. I visited with my Son we was there for a concert. The place is very much like a students set up.

Cons:

Not that I didn't like it, it's just not somewhere I would go if I was with my wife.

2026-06-28 via Nuitee
P
Paddy solo_traveller es
1
2026-06-28 via Nuitee
S
Saini couple gb
10
2026-06-27 via Nuitee
S
Saini couple gb
10
Pros:

It was really good

2026-06-27 via Nuitee
U
Usman Abubakar solo_traveller ng
6
2026-06-25 via Nuitee
Белявцева couple gb
6
2026-06-25 via Nuitee
A
Andrew solo_traveller gb
1
Pros:

Stupid checking in times, I've paid best part of £100 and got nothing.
Stolen money

2026-06-24 via Nuitee
T
Thakur solo_traveller gb
2
2026-06-17 via Nuitee
M
Mark solo_traveller us
5
2026-06-16 via Nuitee
S
Shahnur couple gb
9
2026-06-16 via Nuitee
D
Douglas solo_traveller gb
1
Pros:

Worst apartment ever don’t come here if u wanna waste your time.

Cons:

Don’t answer the phone staff are quite rude.

2026-06-10 via Nuitee
K
katienotkatyy couple gb
1
It’s a scam, with fake photos.
Pros:

Honestly the only good part of it was the location. But even then the place was such a poor quality that it didn’t really make any difference due to the noise outside

Cons:

Please i’m begging don’t be like me and stay here. Read the reviews. I phoned up before my stay to ask about the shared bathroom and i was told i’d have my own room and the bathroom would be separate, like some pub stays. But when we got there, not only did the pin not work and the staff literally being non existent, we found out it was a shared apartment with 8 other guests. I felt like i was in a hostel. I would’ve been fine with that due to the cheap price is i wasn’t lied to over the phone.

Back to the staff, we had to wait for him to come from another location and he literally said no word to us, not telling us where to go or anything. It took me and my boyfriend several different questions to get one question out of him. On top of that there was someone outside with us who he just let waltz in. He didn’t check his booking confirmation until we were INSIDE the apartment. He took a photo of my ID, both sides, which made me feel really uncomfortable.

The front door on the apartment doesn’t lock, there’s no key, and it doesn’t shut properly so anyone in the building was just invite themselves in. You only get a key for your room which hardly worked.

There were two bathrooms that smelt like damp, covered in cracks and mould. The place looked nothing like the pictures. The bedroom was dusty and also in a state. Hardly any furniture and a really hard bed covered in hair. It was like the place wasn’t even cleaned. It was nothing like the pictures and it turns out they had used pictures of their other HOTEL location. the windows struggled to open and close, they were thin and you could hear every cough. The curtains were sheer and the whole room lit up with street lamps so we struggled to sleep also.

Overall, it’s just a scam and not worth it. The whole place smelt like weed too. We’re in talks with booking.com for a full refund on this place. But they’re struggling to get ahold of them.

2026-06-07 via Nuitee
M
Mohammad couple gb
1
Nothing to say
Pros:

The outside view

Cons:

Well when I went to the hotel the stuff was very rude and unprofessional that’s makes us sad . Room wasn’t clean as we expected and toilets wasn’t clean to be specific water on the floor bit smells.

2026-06-02 via Nuitee
A
Annie couple gb
2
Poor
Pros:

It was in an ok location but it was not as described at all, there was no river view, office furniture very bare felt like i was in a prison cell

Cons:

It was in an ok location but it was not as described at all, there was no river view, office furniture very bare felt like i was in a prison cell

2026-05-30 via Nuitee