WNS Apartments Canary Wharf

Hotels
5.8 (718 reviews)
19 Pepper Street 1st & 2nd Floor , Canary Wharf , London , GB

Facilities

Non-smoking rooms
Room service
Heating
Ironing service
Non-smoking throughout
Private check-in/check-out
Daily housekeeping
Minimarket on site
Allergy-free room
Shared kitchen
See all facilities

Review Highlights

Pros:
Good location
Cheap accommodation
Cons:
Unclean facilities
Poor customer service

Categories

Cleanliness
3.26
Bathroom was very dirty, and bed had hairs in it.
Service
7.23
Standard service quality for this hotel tier, though there were issues with poor customer service reported.
Location
8.27
Good location for visiting Canary Wharf and near the O2.
Room Quality
4.22
Mixed reviews; some found walls thin and issues with shared facilities.
Amenities
6.25
Shared amenities like kitchen and bathrooms were available but not liked by everyone.
Value for Money
6.21
Cheap but the quality was reflected in the cleanliness and service.
Food and Beverage
5.76
No specific mention; tea and coffee amenities were noted positively.
Overall Experience
5.23
General dissatisfaction with multiple aspects, including customer service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 12:15

Property Description

Stylish Accommodations
Discover comfort and convenience at Wns Hotel Canary Wharf in London. Each room is equipped with modern amenities, including a flat-screen TV and cozy bed linens, ensuring a pleasant stay for every guest.

Convenient Location
Located just 1.1 km from Canary Wharf Underground Station, our hotel provides easy access to popular landmarks such as the Tower of London and Tower Bridge. Explore the vibrant city with ease from our centrally situated property.

Exceptional Services
Enjoy a hassle-free stay with our shared kitchen and room service options. Whether you're traveling for business or leisure, our dedicated staff is committed to making your experience memorable.

Book your stay at Wns Hotel Canary Wharf and immerse yourself in the bustling city life of London.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.8
Based on 718 reviews
Cleanliness: 3.26
Service: 7.23
Location: 8.27
Room Quality: 4.22
Amenities: 6.25
Value for Money: 6.21
Food and Beverage: 5.76
Overall Experience: 5.23
J
Jakub • couple • pl
1
NOT RECOMMENDING AT ALL!!
Pros:

I'm glad we could test it on ourselves, so that others don't have to.

Cons:

A very dirty place. Look at the photos - SPIDER WEBS, DUST, STAINS on the walls, couch and the floor, SCRATCHES... We didn't even stay for one night!

You can find whole private apartments in London in similar or maybe slightly higher prices, and I would definitely recommend doing that instead of booking a room here.

Moreover:
- Something that looks like a fire detector is masked with a tape.
- The building entrance a also looks very dirty and has a very unpleasant smell.
- There apartment was supposed to have a bath, but you can see on the photo that there's only shower.
- A code is needed to enter the apartment, but we couldn't find any code (thankfully we didn't even need it, as we didn't come back there).

2026-09-16 • via Nuitee
J
Jose • solo_traveller • gb
1
Pros:

He never show up
We didn't get the keys to go in

Cons:

He didn't answer the phone
And we been left out of property
We went to look for another place to stay

2026-09-14 • via Nuitee
N
NikhiL • couple • gb
1
Do book this shit
Pros:

Too much noisy place
No cleaning and so bad experience
Washroom is shit there

Cons:

Too much noisy place
No cleaning and so bad experience
Washroom is shit there

2026-09-14 • via Nuitee
L
Lithy • couple • gb
7
It was a wonderful stay, loved the location and beautiful scenery. attendant was available with keys
Pros:

It was self catering kitchen which had inadequate utensils .eg 2cups for 4or more resident.

Cons:

The shower doors are falling apart.
The curtain 2nd window fro the television on the side window had a brown stain on at our arrival. More spot checks needed before clients check in.

2026-09-11 • via Nuitee
M
Marcos • solo_traveller • gr
8
2026-09-04 • via Nuitee
M
Marcos • solo_traveller • gr
9
2026-09-02 • via Nuitee
M
Marcos • solo_traveller • gr
9
2026-09-02 • via Nuitee
E
Elton • couple • gb
10
2026-09-01 • via Nuitee
A
Alvaro • couple • gb
9
2026-08-31 • via Nuitee
S
Sharon • extended_group • gb
7
Perfect to rest a weary head
Pros:

Ideal for overnights stay if attending a concert at the O2 arena-basic but perfect to rest after a busy day

2026-08-27 • via Nuitee
M
mason • solo_traveller • gb
8
2026-08-25 • via Nuitee
M
Manuel • couple • gb
10
Pros:

We really enjoyed our stay and it felt like so comfort and peaceful place to stay.We had amazing 2days there.The amount was cheap as well and everything was available as well.

2026-08-21 • via Nuitee
L
Lucian • solo_traveller • gb
6
2026-08-16 • via Nuitee
M
Maxwell • couple • gb
10
2026-08-15 • via Nuitee
A
alain mambu • solo_traveller • gb
9
2026-08-15 • via Nuitee
M
Mohammad • couple • gb
1
Staff behavior is concerning
Pros:

Property location good but room is not clean enough

Cons:

No

2026-08-12 • via Nuitee
M
mijububrehman • couple • fr
1
j’étais obligé d’aller ailleurs pour me loger
Pros:

Je n’ai rien apprécié.

Cons:

Je n’ai pas aimé car les draps étaient tachés de sang, et nous avons eu de l’eau froide pour se baigner, l’appartement était très sale et mal entretenue.

2026-08-09 • via Nuitee
H
Henry • extended_group • gb
2
Disgusting
Pros:

Location decent for price.

Cons:

No staff between 9pm and 11am, which is shocking. Door broke on me early in the morning, locking me out until 11, when someone was finally at reception. No emergency contact on file at booking.com either. Showers were disgusting and broken, one being propped up by a folded up toilet roll.

2026-08-06 • via Nuitee
M
Mariam • couple • gb
10
Pros:

It’s so comfortable
I love it

2026-08-04 • via Nuitee
M
Masterton • solo_traveller • gb
10
2026-08-03 • via Nuitee