BRILLIANCE Hotel

Hotels
7.1 (1380 reviews)
2-9-31 marunouchi naka-ku NAGOYA , Nagoya , jp

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Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Good location
Affordable price
Friendly staff
Cons:
Cleanliness issues
Hard mattresses
Noise from other rooms

Categories

Cleanliness
5.18
Bathroom cleanliness issues mentioned, including mould around the door handle.
Service
8.15
Staff mentioned as friendly, though some comments on attitude.
Location
8.19
Location praised for proximity to subway and convenience.
Room Quality
6.64
Issues with mattress hardness and room structure described.
Amenities
6.67
Basic amenities provided, but need for pillow options noted.
Value for Money
8.13
Good value for the price, particularly for location.
Food and Beverage
6.68
No specific mentions; assumed standard for budget accommodation.
Overall Experience
7.15
Overall satisfactory stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:33

Property Description

Convenient Location
Located in the vibrant Naka Ward district of Nagoya, BRILLIANCE Hotel offers easy access to popular attractions such as Oasis 21 and Nagoya Station, making it a perfect choice for travelers looking to explore the city.

Comfortable Accommodation
Guests can enjoy staying in air-conditioned rooms equipped with modern amenities including a flat-screen TV and free toiletries. The private bathrooms and free WiFi add to the comfort of your stay.

Nearby Attractions
With Nagoya Castle just 1.6 km away and the city centre within walking distance, guests can immerse themselves in the rich culture and history of the area. Additionally, easy access to Nippon Gaishi Hall and Nagashima Spa Land make for convenient outings during your stay.

Experience convenience and comfort at BRILLIANCE Hotel. Book your stay now for an unforgettable Nagoya getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.1
Based on 1380 reviews
Cleanliness: 5.18
Service: 8.15
Location: 8.19
Room Quality: 6.64
Amenities: 6.67
Value for Money: 8.13
Food and Beverage: 6.68
Overall Experience: 7.15
W
Watanabe • family_with_children • jp
1
worst experience
Cons:

I thought the mattress was unusually hard, but upon checking, I discovered that it had been placed upside down. When I informed the front desk, they responded by saying that they had received similar complaints in the past about mattresses being installed upside down. (If this had happened before, why hadn't they been checking for it?)
I asked a staff member to come to the room and verify the issue with me, but I was told, "Later." In the end, no one came to inspect it, and I never even received a simple apology.
Failing to provide a decent night's sleep is bad enough for a hotel, but the front desk's response was even worse.
In addition, there was mold in the bathroom, and a noticeable musty odor. The shower drain did not work properly, causing water to accumulate rather than drain away.
I will not stay here again and would not recommend this property to others.

2026-05-30 • via Nuitee
T
Takeo • couple • jp
6
2026-05-30 • via Nuitee
R
Rui • solo_traveller • pt
8
2026-05-27 • via Nuitee
K
Keiichi • couple • jp
8
Pros:

場所

Cons:

無し

2026-05-27 • via Nuitee
Y
Yuuki • solo_traveller • jp
8
2026-05-22 • via Nuitee
R
Rémi • solo_traveller • fr
9
2026-05-22 • via Nuitee
미선 • solo_traveller • kr
8
2026-05-20 • via Nuitee
K
KEIICHI • solo_traveller • jp
6
安かろう悪かろう。
Pros:

宿泊費が安い

Cons:

部屋が少し臭う。
部屋着が有料。

2026-05-20 • via Nuitee
S
Shimamura • solo_traveller • jp
8
2026-05-18 • via Nuitee
M
Marie-Eve • couple • ca
6
Cons:

Les matelas sont durs et on sent les ressorts.

2026-05-18 • via Nuitee
S
SAYURI • extended_group • jp
5
タクシーの運転手が、住所ホテルの名前言っても、分からなくて、何度もその辺を、グルグル回り、無駄にタクシー料金払ってたので、不愉快な思いしました。
Pros:

お値段も安くて、泊まるだけでは、良かったです。

Cons:

部屋にもフロントにもコービーなどの設備がなくて、自動飯場機しかなかったのが残念です。
道路挟んで迎えにコンビニが、あったので、そこにコーヒーなど買いに行きました。
安いから、仕方ないと言えば仕方ないですよね。

2026-05-17 • via Nuitee
K
Kevin • solo_traveller • de
6
2026-05-17 • via Nuitee
K
kentarou • solo_traveller • jp
2
2026-05-14 • via Nuitee
L
Lily • couple • nz
8
2026-05-10 • via Nuitee
L
LEILA PRISCILA • solo_traveller • ar
7
Lindo pero incomodo para dormir
Pros:

Lo linda e iluminada que era la habitación

Cons:

La cama era extremadamente dura

2026-05-08 • via Nuitee
Y
yorita • solo_traveller • jp
8
2026-05-05 • via Nuitee
K
Keiichi • couple • jp
8
Pros:

受付対応

2026-05-03 • via Nuitee
S
SHOUKI • couple • jp
10
2026-05-03 • via Nuitee
M
MASAFUMI • solo_traveller • jp
4
Pros:

チェックイン、チェックアウトのスピードが早かった

Cons:

防音が悪いから隣室の声や外の車の音がうるさいし、ベットが固すぎで寝れなかったです。

2026-05-02 • via Nuitee
A
ayano • couple • jp
6
Cons:

名古屋駅からは遠い、お風呂がずっとジメジメしててカビ臭い

2026-04-30 • via Nuitee