Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Terrace
Garden
Hiking
See all facilities

Review Highlights

Pros:
Great location
Friendly host

Categories

Cleanliness
9.52
Standard quality for this hotel tier.
Service
10
Sehr netter Vemieter, enhancing the experience.
Location
10
Tolle Lage, ideal for a great stay.
Room Quality
9.52
Standard quality for this hotel tier.
Amenities
9.52
Standard quality for this hotel tier.
Value for Money
9.52
Standard quality for this hotel tier.
Food and Beverage
9.52
Standard quality for this hotel tier.
Overall Experience
10
Allgemein toller Aufenthalt!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:40

Property Description

Tranquil Oasis in El Cuyo

Seaside Serenity: Nestled just 100 meters from Playa El Cuyo, El Regalo El Cuyo offers a peaceful escape with a garden, terrace, and free private parking.

Comfort and Convenience: Each room is thoughtfully equipped with a desk, cozy bed linens, and a private balcony overlooking the lush garden. Guests can also enjoy modern amenities like free WiFi and a fridge in every room.

Explore and Unwind: Take advantage of the hotel's concierge service to plan exciting cycling adventures or relax on Cocal Beach just 1.3 km away. For seamless travel, opt for the paid airport shuttle service to Cancún International.

Experience the beauty of El Cuyo at El Regalo. Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.7
Based on 20 reviews
Cleanliness: 9.52
Service: 10
Location: 10
Room Quality: 9.52
Amenities: 9.52
Value for Money: 9.52
Food and Beverage: 9.52
Overall Experience: 10
J
jose • solo_traveller • mx
10
Pros:

La decoración

Cons:

Todo me gustó

2026-09-08 • via Nuitee
E
Ece • extended_group • tr
1
The worst hotel experience I’ve had: no access to our paid rooms, no assistance, and threats of security instead of a so
Pros:

Practically nothing, because we were not even allowed to access the rooms we had reserved and paid for.

We were traveling as a family and had booked two rooms to celebrate my mother’s birthday. What was supposed to be a special occasion turned into an absolutely terrible experience.

Cons:

One of the worst hotel experiences I have ever had. Absolutely not recommended.

We booked two rooms for a family trip to celebrate my mother’s birthday. When we arrived, there was no staff available and we had never received the access codes to enter our rooms.

At 6:52 PM, we informed the property that we were outside and asked for the check-in codes. We repeatedly asked for access, explained that our family urgently needed to use the restroom, and tried calling several times with no answer. Instead of simply providing the codes, we received responses such as “Welcome home” while we remained locked outside.

The situation became even more unacceptable when management accused us of “inappropriate” behavior, said cameras were recording us, claimed a security team was coming, and eventually stated that they were going to “remove us from there”—while we were simply outside trying to access the rooms we had reserved and paid for.

The conversation naturally became more frustrated after repeatedly requesting access without a solution, but we have screenshots, timestamps, and videos documenting what happened, including several messages from the property that were later deleted.

What should have been a special family trip for my mother’s birthday became an extremely stressful experience. No staff, no access codes, unanswered calls, deleted messages, and threats of security instead of a solution.

I have stayed in hotels around the world and have never experienced anything like this. There are other accommodations in El Cuyo—I strongly recommend choosing one of them instead.

2026-08-31 • via Nuitee
T
Tatiana • couple • es
10
El lugar ideal para descansar y reconectar
Pros:

Todo estaba tal cual en la web.

Cons:

Todo fue OK

2026-08-26 • via Nuitee
A
Adrurg • solo_traveller • es
10
Para volver
2026-08-21 • via Nuitee
R
Ron • solo_traveller • us
8
Pros:

Close to the beach, good AC, clean

Cons:

Never met any staff, all information and codes done through WhatsApp. Went okay though.

2026-08-16 • via Nuitee
R
Rebecca • solo_traveller • de
8
Pros:

Kleines süßes Holzhaus mit schönem Garten, einfach, aber ausreichend, gute Essensmöglichkeiten in der Gegend und frische Kokosnüsse auf dem Gelände

Cons:

Kein Schrank im Zimmer, ggf ein Wasserkocher

2026-07-20 • via Nuitee
A
ALAIN • solo_traveller • ca
8
Pros:

L'accueil

Cons:

Manque de rangement.

2026-04-20 • via Nuitee
A
Alexane • solo_traveller • ca
10
2026-04-17 • via Nuitee
C
Chris • solo_traveller • us
8
2026-04-16 • via Nuitee
A
Antonio • family_with_children • mx
10
Pros:

Excelente lugar

2026-04-07 • via Nuitee
C
Carlo Cogliati • family_with_children • it
9
2026-04-06 • via Nuitee
S
Stefan • couple • ch
8
Ursprünglicher, günstiger Aufenthalt in El Cuyo.
Pros:

Einfache Unterkunft in einem schönen Holzhaus. Sehr nahe am Strand und im Zentrum. Schöner Balkon und Garten mit Aufenthaltsmöglichkeiten.

Cons:

Das Queensize Bett war uns etwas zu klein. Für Allergiker nicht geeignet (diverse kleine Teppiche auf dem Holzboden).

2026-04-06 • via Nuitee
M
Mario • solo_traveller • ch
10
Pros:

Das Zimmer war gemütlich, schön eingerichtet, mit Ventilator, Aircondition und einem Kühlschrank. Das Bett war bequem und die Dusche funktionierte ausserordentlich gut. Der Aussenbereich ist ebenfalls einladend und man kann sich gut dort verweilen. Die Umgebung ist super, alles fussläufig gut erreichbar, und es hat Parkplätze direkt vor der Unterkunft.

2026-03-26 • via Nuitee
L
LÖ • family_with_children • fr
10
Mon coup de coeur au Mexique 🫶🏽
Pros:

Enfin un logement qui a de l'eau chaude quand il dit qu'il a de l'eau chaude ! Beaucoup d'intimité, espaces communs ( jardin ) super confortables, emplacement top tranquilité absolue . J'ai aussi apprécié les jolis draps et la couette pour les frileux ( même sans la clim !) . Comme à la maison, à 2 pas de la mer ...

Cons:

Le ménage n'était pas ouf( comme chez moi 🤷🏽‍♀️) , beaucoup de poussière derrière et sous le lit . Ce qui ne m'empêchera pas de revenir 😎

2026-03-25 • via Nuitee
N
Noemi • solo_traveller • at
10
Great value for money at an excellent location
2026-03-19 • via Nuitee
L
Lucie • family_with_children • de
9
Pros:

Sehr nah am Strand, schönes Holzhaus mit Außenbereich wo man chillen kann, mit Tischen, Liegestühlen und Hängematten. Sehr hilfsbereit, ich hatte einen Unfall und konnte länger in dem Zimmer bleiben obwohl es ausgebucht war, sie haben für alle eine Lösung gefunden.

Cons:

Nichts!

2026-03-16 • via Nuitee
C
Corey • couple • ch
10
2026-03-15 • via Nuitee
M
Maria Grazia • family_with_children • es
9
2026-03-11 • via Nuitee
C
Cosima • extended_group • de
10
Gerne wieder :)
Pros:

Sehr netter Vemieter und tolle Lage, allgemein toller Aufenthalt!

2025-08-17 • via Nuitee
M
Marian • partner
10
Pros:

The hostess Andrea was magnificent.

2025-02-20 • via Nuitee