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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Packed lunches
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Electric vehicle charging station
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Toilet with grab rails
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Key access
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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Key card access
Review Highlights
Categories
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Property Description
Indulge in Historic Elegance
Discover The Swan, a 15th-century coaching inn overlooking Wells Cathedral. Enjoy a stay in one of the 48 individually designed non-smoking bedrooms featuring original four-poster beds and log fires.
Culinary Delights
Savor a blend of traditional and contemporary cuisine in the unique oak-paneled restaurant. The hotel offers a delightful dining experience amidst historic charm.
Versatile Events and Getaways
From leisure breaks to weddings, The Swan caters to all occasions. With conference facilities for up to 90 delegates, it's the perfect venue for events.
Experience a blend of history and luxury at The Swan. Book now for an unforgettable stay.
The hotel is fortunate enough to have the largest city center car park in Wells. However, the spaces are limited and are on a first come, first served basis.
Please note that our restaurant can get busy and booking is advisable.
Due to the age and construction of the property there is no elevator access to higher floors- if this is an issue please contact the hotel who will be happy to assist you in allocating the right room for your needs.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Perfect location, lovely room, comfy bed, great breakfast, good service in bar
Central location
The car parking was extremely tight. As a result my car was scratched by someone who did not leave a note. I asked the hotel to review their ccctv footage which they did but they said it was inconclusive. Apparently the camera that covers the tightest parking area is only a dummy camera so the only one with footage was too far away to be conclusive. Not very good for a good hotel.
Very good service and food. Helpful staff. Always friendly.
Bedroom excellent. Room always warm and quiet.
Parking hit and miss. Had to park initially half a mile away.
Music at mealtimes unnecessary.
Exzellente Lage
Schöne Zimmer
Sehr ruhig und gutes Frühstück
Location, friendly staff.
Room had splash marks on the wall by the bed.
Dirty glass in the bathroom.
Banister on the stairs looked dirty and was sticky.
Breakfast great just little slow in there while I was travelling with work . Otherwise very good
Staff nice bar very good
Unable to take breakfast.
Everything went well except the parking
Parking. I had been warned that parking would possiblyhave to be off-site but this was much more inconvenient than I thought would be the case
The position of the hotel close to the Cathedral and shops
Staff very friendly.
Parking could be challenging if hotel full
Great location, gorgeous room, all the staff where very polite & courteous, would recommend
N/A
Nice efficient staff
Car park to small
Perfectly positioned coaching inn expanded at the back into multiple buildings, with internal first-come car park. Good mostly-buffet English style breakfast, reasonable bar prices with exceptionally wide selection of wine by the glass. Nice out- front patio garden adjoining cathedral green. Good atmosphere. Outstanding value-for-money.
Some rooms (including a top suite) have views of very close adjoining buildings. Courtyards don't drain well so getting to and from main building can be wet and dirty under-foot. They like keys to be left when you are out but there can be a delay to retrieve them.
The hotel is in the centre of wells on a one way street comfortable seats in the dining room
Make sure you request a shower if that is what you want as not all bathrooms have one. Room 8 has a bath in the bedroom and no shower. Parking very tight due to age of the hotel. Lots of stairs. Again due to age of hotel
Location & style
Lovely building, spotlessly clean everywhere. Fantastic location in the centre of Wells.
Exceptional staff, highly professional, friendly, this contributed to the lovely atmosphere in the hotel.
No AC in the bedroom, fan was provided. Not really an issue in September of course.
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