Mercure Hotel Hamburg am Volkspark

Hotels
•
Mercure
7.8 (5142 reviews)
Albert-Einstein-Ring 2 , Hamburg , DE
+49 40 899520

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Poor service at dinner
Outdated room facilities

Categories

Cleanliness
6.74
There were mentions of unsanitary conditions, including unclean rooms and a broken toilet paper holder.
Service
7.71
While some reviews highlighted friendly staff, issues like unhelpful service during dinner negatively affected the overall impression.
Location
8.25
The hotel is close to public transport and attractions, making it a convenient choice.
Room Quality
7.2
Some reviews noted issues with room amenities and outdated facilities, affecting comfort.
Amenities
8.03
Amenities such as Wi-Fi and common areas received mixed feedback. Some guests experienced issues with the ventilation.
Value for Money
8.69
Despite some complaints, overall, guests felt the hotel provided reasonable value for its location and services.
Food and Beverage
7.74
Food quality was good, but service during meal times faced issues such as overcrowding.
Overall Experience
8.01
Guests generally had a decent experience but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-26 21:17

Property Description

Luxurious 4-Star Accommodation
Experience luxury at Mercure Hotel Hamburg am Volkspark, just 1.8 km from Volksparkstadion. Indulge in air-conditioned rooms with free WiFi, a bar, and a restaurant offering delectable meals.

Modern Amenities
Enjoy a comfortable stay with flat-screen TVs, free toiletries, and private bathrooms in every room. Benefit from private parking, a business center, and vending machines with drinks.

Convenient Location
Located near major attractions like Hamburg-Altona Train Station and Port of Hamburg, our hotel offers easy access to the best of the city. Book now for a memorable stay in Hamburg!

Important information:

Please inform the property in advance if you will be traveling with children and of their ages. Guests who fail to inform the property of their children in advance cannot be guaranteed a family room. Baby cots are available upon request, subject to availability.

Please also note that breakfast is free for 1 child age 16 and under if the parents have booked the breakfast option.

Suitable rooms for pets have to be requested in advance and have a surcharge of 15 EUR per pet and per night.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 5142 reviews
Cleanliness: 6.74
Service: 7.71
Location: 8.25
Room Quality: 7.2
Amenities: 8.03
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.01
P
PRANETHA • solo_traveller • ae
6
2026-09-19 • via Nuitee
B
Böhmer • solo_traveller • de
9
Pros:

Gutes Frühstück / Klimaanlage / bequemes Bett und sichere Parkmöglichkeit I'm Parkhaus.

2026-09-19 • via Nuitee
S
Sandra • couple • de
10
Pros:

Herzliche Menschen

2026-09-18 • via Nuitee
A
Andreas • solo_traveller • de
8
Cons:

Die Klimatechnik hat leider nur sehr eingeschränkt funktioniert, was den Aufenthalt bei nur 25 grad Außentemperatur negativ beeinflusst hat

2026-09-18 • via Nuitee
E
Eva • solo_traveller • de
10
2026-09-18 • via Nuitee
I
Ivonne • solo_traveller • de
9
2026-09-18 • via Nuitee
R
Roger • couple • de
7
2026-09-17 • via Nuitee
K
Karl • couple • at
8
2026-09-17 • via Nuitee
H
Hirt • solo_traveller • de
10
2026-09-17 • via Nuitee
R
Robert • solo_traveller • nl
5
Op bezoek bij vrienden.
Pros:

Lekkere bedden.

Cons:

Ontbijt was redelijkmaar de neutrale yoghurt kan men beter overslaan. Bediening aan de bar was verre van bijzonder eerder tamelijk brutaal.

2026-09-17 • via Nuitee
E
Elke • solo_traveller • de
8
Pros:

Das Frühstück war sehr gut. Das Personal war sehr freundlich und hilfsbereit.

Cons:

Die Dusche war in einer Wanne, das hat das Bad etwas geflutet.

2026-09-15 • via Nuitee
P
Petra • couple • de
8
Pros:

Gute Lage ,kurzer weg zu den öffentlichen Verkehrsmitteln. Sehr freundliches Personal und ein gutes Frühstück

2026-09-14 • via Nuitee
K
Kirsten • couple • de
8
2026-09-14 • via Nuitee
M
Mark • solo_traveller • de
6
Okay
Pros:

Großes Zimmer, freundliches Personal, ordentliches Frühstück, später Checkout

Cons:

Laute Klimaanlage, die sich nicht abschalten ließ; beengtes Duschen; Duschabtrennung zu niedrig; Kaffee und Orangensaft dünn

2026-09-13 • via Nuitee
A
Anna • solo_traveller • de
10
2026-09-13 • via Nuitee
L
Lydia • couple • de
10
2026-09-13 • via Nuitee
K
Kundra • couple • nl
6
Pros:

Clean, and adequate for a night - very good soundproofing in regards to blocking out road noise.

Cons:

Hotel interior & rooms need significant updating compared to other Mercure hotels we have stayed at. Bed was hard, and outdoor signage for hotel at night is nearly impossible to see.

2026-09-11 • via Nuitee
S
slk2001 • solo_traveller • de
8
2026-09-11 • via Nuitee
J
Jana • family_with_children • de
7
Alles in Allem gut.
Pros:

Sehr gutes Frühstück und das sehr freundliche Personal.

Cons:

Didier Ausstattung der Zimmer und die Flute snd in die Jahre gekommen.

2026-09-10 • via Nuitee
S
Sven • solo_traveller • de
8
2026-09-10 • via Nuitee