Mercure Hotel Hamburg am Volkspark

Hotels
•
Mercure
7.8 (4995 reviews)
Albert-Einstein-Ring 2 , Hamburg , de

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Great breakfast
Cons:
Cleanliness issues
Poor service at dinner
Outdated room facilities

Categories

Cleanliness
6.74
There were mentions of unsanitary conditions, including unclean rooms and a broken toilet paper holder.
Service
7.71
While some reviews highlighted friendly staff, issues like unhelpful service during dinner negatively affected the overall impression.
Location
8.25
The hotel is close to public transport and attractions, making it a convenient choice.
Room Quality
7.2
Some reviews noted issues with room amenities and outdated facilities, affecting comfort.
Amenities
8.03
Amenities such as Wi-Fi and common areas received mixed feedback. Some guests experienced issues with the ventilation.
Value for Money
8.69
Despite some complaints, overall, guests felt the hotel provided reasonable value for its location and services.
Food and Beverage
7.74
Food quality was good, but service during meal times faced issues such as overcrowding.
Overall Experience
8.01
Guests generally had a decent experience but noted several areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-26 21:17

Property Description

Luxurious 4-Star Accommodation
Experience luxury at Mercure Hotel Hamburg am Volkspark, just 1.8 km from Volksparkstadion. Indulge in air-conditioned rooms with free WiFi, a bar, and a restaurant offering delectable meals.

Modern Amenities
Enjoy a comfortable stay with flat-screen TVs, free toiletries, and private bathrooms in every room. Benefit from private parking, a business center, and vending machines with drinks.

Convenient Location
Located near major attractions like Hamburg-Altona Train Station and Port of Hamburg, our hotel offers easy access to the best of the city. Book now for a memorable stay in Hamburg!

Important information:

Please inform the property in advance if you will be traveling with children and of their ages. Guests who fail to inform the property of their children in advance cannot be guaranteed a family room. Baby cots are available upon request, subject to availability.

Please also note that breakfast is free for 1 child age 16 and under if the parents have booked the breakfast option.

Suitable rooms for pets have to be requested in advance and have a surcharge of 15 EUR per pet and per night.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for € 20 per person per night when using an existing bed.
    Children from 12 years old to 15 years old stay for € 30 per person per night when using an existing bed.
    Children up to and including 3 years old stay for free when using an available extra bed.
    Children from 4 years old to 11 years old stay for € 20 per person per night when using an available extra bed.
    Children from 12 years old to 15 years old stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 4995 reviews
Cleanliness: 6.74
Service: 7.71
Location: 8.25
Room Quality: 7.2
Amenities: 8.03
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.01
O
Olaf • solo_traveller • de
9
2026-05-29 • via Nuitee
R
Rafał • extended_group • pl
6
2026-05-28 • via Nuitee
A
Andreas • solo_traveller • de
8
Für einen geschäftlichen Aufenthalt war das Hotel eine optimale Wahl.
Pros:

Für eine geschäftliche Übernachtung war alles wichtig verfügbar und ich habe sehr gut geschlafen und gefrühstückt. Spätes einchecken war überhaupt kein Problem.

2026-05-26 • via Nuitee
S
Susanne • solo_traveller • de
8
Pros:

Frühstück war gut.

Cons:

Kissen sind sehr unbequem.

2026-05-26 • via Nuitee
N
Nikodem • solo_traveller • pl
6
2026-05-25 • via Nuitee
M
Martin • extended_group • de
8
2026-05-24 • via Nuitee
E
Erna • solo_traveller • nl
7
2026-05-24 • via Nuitee
M
Marina • solo_traveller • de
8
2026-05-22 • via Nuitee
A
Anastasia • solo_traveller • at
8
2026-05-21 • via Nuitee
S
Stefaniegr • solo_traveller • de
10
2026-05-21 • via Nuitee
S
Silke • couple • de
4
Pros:

die Lage war gut

Cons:

das Bad entsprach nicht unseren Vorstellungen, Zimmer zur Straße war sehr laut, Frühstück sehr teuer

2026-05-20 • via Nuitee
D
Dagmar • solo_traveller • de
9
2026-05-20 • via Nuitee
I
Irmgard • solo_traveller • de
7
Pros:

Die Lage nahe der Barclays Arena war für uns ideal. Auch ist es von der Autobahn aus schnell zu erreichen. Die Mitarbeiter waren freundlich. Das Zimmer war sauber und das Bad ebenfalls.
Das Frühstücksbuffet war sehr gut - frisch und mit einer sehr guten Auswahl.

Cons:

Das Zimmer und das Bad waren doch schon in die Jahre gekommen. Zudem war es schwierig und rutschig, in der Badewanne zu duschen.
Die Matratze war für uns zu hart.

2026-05-20 • via Nuitee
P
Petra • solo_traveller • de
10
Pros:

Alles

Cons:

Keine Mängel

2026-05-19 • via Nuitee
M
Manuela • solo_traveller • de
8
Aufenthalt war angenehm
Pros:

Die Nähe zur Barclays Arena, gute Busanbindung,

Cons:

Bettrahmen nicht mehr schön,
Steckdose aus der Wand gerissen,
Badewanne unpraktisch, Duschkabine wäre besser

2026-05-18 • via Nuitee
D
Dr. Andrea • family_with_children • de
8
Alles ok. Veranstaltungsbedingt recht hoher Preis.
Pros:

Sehr gute Erreichbarkeit mit ÖPNV.

Cons:

Beim Frühstück hat es recht lange gedauert, bis nachgelegt wurde.

2026-05-18 • via Nuitee
S
Sven Dieudonné • solo_traveller • de
7
Pros:

Lage, Parkmöglichkeit und Personal - Fenster halten Außenlärm (Straße) gut ab.

Cons:

Schimmel, defekte / lose Halter (Handtuch, Schminkspiegel, ...), nutzlose Duschwand = Hochwasser -> völlig inakzeptabel - und man wirbt mit 4 Sternen.
Kein Complimentary Water (sollte inzwischen Standard sein.) Recht hellhörig.

2026-05-18 • via Nuitee
N
Nadine • couple • de
9
Gelungener Aufenthalt
Pros:

Das Hotel liegt perfekt. Die Ausstattung war top und das Personal sehr freundlich

2026-05-18 • via Nuitee
B
Bernd • solo_traveller • de
9
2026-05-18 • via Nuitee
T
Torsten • couple • de
7
2026-05-18 • via Nuitee