Hotel City SM Business & Spa

Hotels
8 (2207 reviews)
Gajowa 16 , Kraków , pl

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good service
Delicious breakfast
Cons:
Cleanliness issues
Temperature control in rooms

Categories

Cleanliness
6.64
Several mentions of cleanliness issues such as dust and overall lack of clean conditions.
Service
9.11
The service was frequently praised as being friendly and helpful.
Location
7.15
Location is noted to be secluded and might require transportation to reach key areas.
Room Quality
7.6
Rooms were described as comfortable but somewhat dated, with no major complaints other than temperature issues.
Amenities
8.13
Basic amenities provided, but some attractions had extra costs, which was a con.
Value for Money
8.09
Overall good value in terms of pricing relative to the location and quality of stay.
Food and Beverage
9.14
Breakfast received high praises; diverse and tasty options available.
Overall Experience
8.11
Mixed but generally positive experiences, with important issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:16

Property Description

Luxurious Accommodation
Hotel City SM Business & SPA offers single, double, and triple rooms with private bathrooms and complimentary internet access, ensuring a comfortable stay for all guests.

Wellness Oasis
Indulge in relaxation at the spa and wellness centre, equipped with an indoor pool, sauna, steam room, fitness facilities, and the innovative Neogi Flamingo anti-ageing capsule. Enjoy discounted rates for a rejuvenating experience.

Delightful Dining
Savor regional and international delicacies at the on-site restaurant or unwind at the café-bar with a charming garden terrace, perfect for enjoying a refreshing drink after a day of exploring Krakow.

Experience luxury, relaxation, and culinary delights at Hotel City SM Business & SPA. Book your stay now for an unforgettable experience.

Important information:

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 2207 reviews
Cleanliness: 6.64
Service: 9.11
Location: 7.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.11
I
Ilona • extended_group • pl
8
Pros:

Smaczne posiłki, czystość

2026-08-15 • via Nuitee
B
Beata • solo_traveller • pl
2
2026-08-15 • via Nuitee
M
Marie • couple • cz
7
Pros:

Skvělý pan recepční, hezky vysvětluje, že jsme ho pochopily, ikdyž polsky umíme jen trochu. Čisté pokoje, denně výměna ručníku. Klidná lokalita a dobré ceny.

Cons:

Měkké postele

2026-08-15 • via Nuitee
P
Pascal • solo_traveller • de
8
2026-08-15 • via Nuitee
D
Dominika • couple • pl
8
Bardzo dobre śniadanie i miła obsługa
Pros:

Czysto, schludnie. Cicha i spokojna okolica. Niedaleko biedronka .

2026-08-15 • via Nuitee
B
Bernadetta • solo_traveller • gb
9
Pros:

Blisko lotniska,całodobowa obsługa, przyjechaliśmy ok 24 i nie było żadnego problemu

Cons:

Klimatyzacja w pokojach

2026-08-14 • via Nuitee
S
Sylwester • solo_traveller • pl
10
2026-08-14 • via Nuitee
S
Sylwester • solo_traveller • pl
10
2026-08-14 • via Nuitee
S
Sebastian • solo_traveller • pl
8
Pros:

Bardzo Uprzejma Obsługa, klima w pokoju oraz cisza w okolicy żadnego ruchu, super.

Cons:

Niestety trafił mi się pokój koło windy, która cicho nie pracowała.

2026-08-14 • via Nuitee
L
Lauri • couple • ee
10
2026-08-13 • via Nuitee
A
Audrius • solo_traveller • lt
9
2026-08-13 • via Nuitee
D
Dariusz • couple • pl
7
Pros:

Śniadanie jak najbardziej w porządku jest co zjeść. Kawa nie bardzo, zamiast soku napoje. Zjedliśmy kolację - bardzo dobra kuchnia.

Cons:

Wykładzina w pokoju - masakra, chyba od nowości hotelu. Bez samochodu tylko taxi.

2026-08-13 • via Nuitee
M
Magdalena • solo_traveller • pl
10
Pros:

Polecam👍👍👍
Hotel bardzo czysty śniadania wszystko świeże i uzupełniane na bieżącą. W każdym pokoju klimatyzacja która w upalne dni robi super robotę 👍.Lokalizacja bardzo dobra .Dojazd do Starego Miasta zajmuje bardzo krótko i dodam jeszcze że korzystaliśmy z Uber-a koszt ok 18 zł 🙂
Polecamy napewno jeszcze tam wrócimy z kolejna wizyta w Krakowie 🙂

2026-08-13 • via Nuitee
P
PIOTR • couple • gb
7
2026-08-13 • via Nuitee
R
Rusi • couple • ie
7
2026-08-12 • via Nuitee
S
Saja • solo_traveller • pl
9
2026-08-12 • via Nuitee
B
Beatrice Gizella • solo_traveller • ro
7
Pros:

Mâncare multa , variată, buna.

Cons:

Am fost cazați în mansarda, camera nu era cea prezentată pe bookimg. Pernele au fost de calitate foarte proasta, protectia de pe saltea foșnea la fiecare mișcare, in camera nu exista frigider. Televizorul pierdea semnalul, când am vrut sa oprim aerul condiționat am constatat că nu aveam telecomanda in camera. A doua zi am primit telecomanda. Tăblia patului era desprinsă .

2026-08-12 • via Nuitee
M
Marta • solo_traveller • pl
10
2026-08-10 • via Nuitee
I
Ivan • solo_traveller • sk
4
Cons:

Boli sme tam už viackrát ,tentokrát bola naša izba katastrofa. Že je zariadenie staré to nevadí, ale že viam svetlo svieti úplne slabucko, okná sa nedajú otvoriť ,klimatizácia nefunguje a ste v podkroví pri 30stupnoch tepla. Izba c 412.

2026-08-10 • via Nuitee
Ágnes • couple • hu
9
Pros:

Minden rendben volt a szállással. A recepciós hölgy kedvesen fogadott miket. A szoba tiszta volt és nagy. Finom és bőséges volt a reggeli. Mi kocsival érkeztünk, emiatt fontos volt, hogy legyen saját parkolója a szállásnak.

2026-08-10 • via Nuitee