Hotel City SM Business & Spa

Hotels
8 (2207 reviews)
Gajowa 16 , Kraków , PL

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good service
Delicious breakfast
Cons:
Cleanliness issues
Temperature control in rooms

Categories

Cleanliness
6.64
Several mentions of cleanliness issues such as dust and overall lack of clean conditions.
Service
9.11
The service was frequently praised as being friendly and helpful.
Location
7.15
Location is noted to be secluded and might require transportation to reach key areas.
Room Quality
7.6
Rooms were described as comfortable but somewhat dated, with no major complaints other than temperature issues.
Amenities
8.13
Basic amenities provided, but some attractions had extra costs, which was a con.
Value for Money
8.09
Overall good value in terms of pricing relative to the location and quality of stay.
Food and Beverage
9.14
Breakfast received high praises; diverse and tasty options available.
Overall Experience
8.11
Mixed but generally positive experiences, with important issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:16

Property Description

Luxurious Accommodation
Hotel City SM Business & SPA offers single, double, and triple rooms with private bathrooms and complimentary internet access, ensuring a comfortable stay for all guests.

Wellness Oasis
Indulge in relaxation at the spa and wellness centre, equipped with an indoor pool, sauna, steam room, fitness facilities, and the innovative Neogi Flamingo anti-ageing capsule. Enjoy discounted rates for a rejuvenating experience.

Delightful Dining
Savor regional and international delicacies at the on-site restaurant or unwind at the café-bar with a charming garden terrace, perfect for enjoying a refreshing drink after a day of exploring Krakow.

Experience luxury, relaxation, and culinary delights at Hotel City SM Business & SPA. Book your stay now for an unforgettable experience.

Important information:

When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 2207 reviews
Cleanliness: 6.64
Service: 9.11
Location: 7.15
Room Quality: 7.6
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.11
A
Arie • extended_group • il
5
לא בטוח שהייתי מגיע אליו שוב
Pros:

מאוד ישן גם אם הוא מתוחזק זה עדיין הכל מעץ חורק וכבר מזמן היה צריך לעבור לפחות רענון מלא .אבל ארוחת בוקר מעל המצופה. פובה עשיר עם מגוון מנות , חנייה גדולה במקום , לא הבנתי עם הייתה בתשלום

Cons:

הכל נורא ישן

2026-09-19 • via Nuitee
M
mauro • solo_traveller • it
9
Hotel ottimo, bella la spa
Pros:

Colazione, stanza,servizi

Cons:

affollamento nella sala colazione

2026-09-19 • via Nuitee
B
Bartosz • solo_traveller • pl
10
2026-09-19 • via Nuitee
K
Krzysztof • solo_traveller • pl
10
2026-09-19 • via Nuitee
A
Anna • solo_traveller • lu
6
Pros:

Bardzo dobra kuchnia.

2026-09-19 • via Nuitee
M
Maciej • solo_traveller • pl
10
2026-09-18 • via Nuitee
K
Krupinska • couple • pl
7
2026-09-18 • via Nuitee
M
Maksym • couple • ua
9
2026-09-17 • via Nuitee
U
Urszula • couple • pl
5
2026-09-17 • via Nuitee
K
Krzysztof • couple • pl
8
2026-09-15 • via Nuitee
M
Martyna • solo_traveller • pl
9
2026-09-15 • via Nuitee
K
Kristóf • solo_traveller • hu
10
2026-09-15 • via Nuitee
J
Joanna • couple • pl
9
2026-09-15 • via Nuitee
O
Omelan • solo_traveller • pl
6
Pros:

Miła pani w recepcji.

Cons:

Godziny otwarcia strefy SPA.

2026-09-15 • via Nuitee
P
Paulina • couple • pl
9
Pros:

Bardzo czysto.
Super, że jest dystrybutor wody dostępny dla gości.
Bardzo dobre śniadania.

Cons:

W zasadzie nic. Hotel raczej z tych starszych w wystroju, ale wszystko bardzo zadbane.

2026-09-14 • via Nuitee
O
Oleksandr • solo_traveller • pl
4
2026-09-14 • via Nuitee
P
Patryk • solo_traveller • pl
6
Cons:

Łóżko było łączone z dwóch i nie dało się wyspać dobrze we dwoje . W rezerwacji pisało że będzie 1 łóżko .

2026-09-13 • via Nuitee
P
Paweł • solo_traveller • pl
10
2026-09-13 • via Nuitee
L
Lajos • solo_traveller • hu
5
Pros:

A személyzet kedves és segítőkész volt,a reggeli bőséges és finom, a szoba tiszta.

Cons:

Hangos és zajos volt, folyton lehetett hallani dübögèst és búgó hangos hangot. Az ajtót nem léphetett becsukni csak csapni így minden egyes lakó tàvozàsa hallható volt képtelenség volt aludni, pihenni.

2026-09-13 • via Nuitee
N
Nazar • solo_traveller • pl
10
2026-09-13 • via Nuitee