The Town House by Innkeeper's Collection

Hotels
7.5 (1338 reviews)
The Town House Crown Carvery, 18 - 22 Yarmouth Road , Norwich , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality aging

Categories

Cleanliness
6.89
Several comments mentioned cleanliness issues, suggesting it needs improvement.
Service
8.36
Many reviews highlighted friendly and helpful staff, reflecting strong service.
Location
8.4
Positive remarks about the location, indicating convenience and charm.
Room Quality
6.85
Some rooms were comfortable, but others showed signs of age and needed updating.
Amenities
7.38
Amenities like the bar and restaurant received positive feedback, but some issues were noted.
Value for Money
7.84
Good value was mentioned, especially noting budget-friendly aspects.
Food and Beverage
6.89
Mixed reviews regarding food quality, with some saying it was lacking.
Overall Experience
7.36
Overall enjoyment was noted, though some specifics were not fully satisfying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:16

Property Description

Riverside Location and Carvery Restaurant
Located along the scenic River Yare and near Whittingham Country Park, The Town House offers a tranquil setting with a delicious on-site carvery restaurant.

Historic Landmarks and Nearby Attractions
Immerse yourself in medieval architecture at Norwich city center, explore the Norfolk Broads, or catch a game at Norwich City’s football ground, all within easy reach from the hotel.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring flat-screen TVs, en suite bathrooms, and tea/coffee making facilities for a cozy stay at The Town House by Innkeeper's Collection.

Ready to experience a blend of comfort and convenience? Book your stay now at The Town House for a memorable getaway.

Important information:

A cooked breakfast may be available for an additional fee which can be paid directly at the hotel.

Please note that the hotel does not offer ground floor accommodations and has no elevator facilities. All rooms are accessed by at least 1 flight of stairs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 1338 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 7.36
W
waqar • couple • gb
9
2026-07-03 • via Nuitee
A
Andrea • solo_traveller • gb
8
Comfortable stay
Pros:

It was really handy for work. Hot shower and bed comfy. I didn’t eat there so can not comment about the food. The guy that check me in was friendly and explained everything clearly to me.

2026-07-01 • via Nuitee
S
Suleyman • solo_traveller • gb
10
Pros:

It is amazing

2026-07-01 • via Nuitee
I
Ian • couple • gb
5
Both the hotel side and the restraunt, plus the gardens need a lot of TLC
Pros:

Location - Staff were pleasent - Nice setting by the river

Cons:

Room was small - En-suit was the smallest i have ever seen - Food was not the best especilly for a chain (maybe the price reflected this)

2026-06-30 • via Nuitee
M
Michael • solo_traveller • gb
7
Enjoyable
Cons:

An error with the bill on the night, however sorted the next morning by different staff

2026-06-29 • via Nuitee
S
Suliman • solo_traveller • gb
10
Pros:

Everything

2026-06-29 • via Nuitee
A
Anna • couple • nl
4
2026-06-28 • via Nuitee
S
Shane • couple • gb
4
2026-06-28 • via Nuitee
E
Elizabeth • couple • gb
5
Convenient for where we wanted to be, but that was about it. The place needs some work doing on it,
Pros:

Poor. Looked like it had been put out a while and was drying up under the hot lights.

Cons:

Could have been replenished more often.

2026-06-27 • via Nuitee
M
MARTIN • solo_traveller • gb
7
Will use again
Pros:

Cooked breakfast OK
Prices fair.
Good location.
Riverside garden pleasant on hot day.

Cons:

Would have liked fruit cereal and fruit juice with cooked breakfast offer
Bedroom corridor lighting too gloomy
Some areas need a lock of paint.

2026-06-26 • via Nuitee
P
pete • solo_traveller • gb
10
2026-06-25 • via Nuitee
D
DAVID • couple • gb
8
2026-06-23 • via Nuitee
C
Charles • solo_traveller • gb
7
Convenient stop to visit friends.
Pros:

Good location on the outskirts of Norwich.
Good value.

Cons:

Breakfast was cooked only.

2026-06-22 • via Nuitee
C
Chynna • solo_traveller • gb
4
Would have been a great stay but just too hot
Pros:

Good price, free parking

Cons:

Too hot, no air con only a fan and the windows only opened a crack

2026-06-21 • via Nuitee
C
Caili • solo_traveller • gb
7
Nice place to stay
2026-06-20 • via Nuitee
B
Barry • solo_traveller • gb
7
Pros:

Nice enough

Cons:

Check in was a bit of a faff.. had to wait for bar staff to finish serving drinks (even ones that queued after I'd been waiting) to get checked in (only one server behind the bar.

2026-06-20 • via Nuitee
M
Mark • solo_traveller • gb
3
Pros:

Didn't stay to far from train station

2026-06-18 • via Nuitee
J
Julia Elizabeth • solo_traveller • gb
5
OK but not in that room!
Pros:

Location good for visiting relatives, helpful staff and easy check in. Good bathroom.

Cons:

Carpet was very dirty and stained all over, room right next to the road and TV didn't work. Walls were also stained and needed redecorating. Horrible ultra cheap loo roll.

2026-06-15 • via Nuitee
J
Joe • solo_traveller • gb
10
2026-06-13 • via Nuitee
J
Jenkins • solo_traveller • gb
10
Pros:

I was well looked after, enjoyed the food 😋 great location 👍

Cons:

Nothing

2026-06-13 • via Nuitee