The Town House by Innkeeper's Collection

Hotels
7.5 (1383 reviews)
The Town House Crown Carvery, 18 - 22 Yarmouth Road , Norwich , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality aging

Categories

Cleanliness
6.89
Several comments mentioned cleanliness issues, suggesting it needs improvement.
Service
8.36
Many reviews highlighted friendly and helpful staff, reflecting strong service.
Location
8.4
Positive remarks about the location, indicating convenience and charm.
Room Quality
6.85
Some rooms were comfortable, but others showed signs of age and needed updating.
Amenities
7.38
Amenities like the bar and restaurant received positive feedback, but some issues were noted.
Value for Money
7.84
Good value was mentioned, especially noting budget-friendly aspects.
Food and Beverage
6.89
Mixed reviews regarding food quality, with some saying it was lacking.
Overall Experience
7.36
Overall enjoyment was noted, though some specifics were not fully satisfying.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:16

Property Description

Riverside Location and Carvery Restaurant
Located along the scenic River Yare and near Whittingham Country Park, The Town House offers a tranquil setting with a delicious on-site carvery restaurant.

Historic Landmarks and Nearby Attractions
Immerse yourself in medieval architecture at Norwich city center, explore the Norfolk Broads, or catch a game at Norwich City’s football ground, all within easy reach from the hotel.

Comfortable Rooms with Modern Amenities
Relax in well-equipped rooms featuring flat-screen TVs, en suite bathrooms, and tea/coffee making facilities for a cozy stay at The Town House by Innkeeper's Collection.

Ready to experience a blend of comfort and convenience? Book your stay now at The Town House for a memorable getaway.

Important information:

A cooked breakfast may be available for an additional fee which can be paid directly at the hotel.

Please note that the hotel does not offer ground floor accommodations and has no elevator facilities. All rooms are accessed by at least 1 flight of stairs.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.5
Based on 1383 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.4
Room Quality: 6.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 6.89
Overall Experience: 7.36
S
susan • family_with_children • gb
8
Pros:

Very clean and good food

Cons:

Outside needs the front need a bit of paint

2026-10-17 • via Nuitee
A
Amelia • couple • gb
10
Amazing stay would definitely stay here again
Pros:

Everything it was perfect

Cons:

Nothing it was all perfect

2026-10-14 • via Nuitee
M
Mark • solo_traveller • gb
8
2026-10-14 • via Nuitee
T
Trevor • couple • gb
6
Comfortable but food rather basic
Pros:

Lovely view from bedroom

Cons:

Lack of staff on Sunday morning breakfast due to staff training. Left Head chef to do everything

2026-10-13 • via Nuitee
L
Louise • solo_traveller • gb
6
Good value.
Pros:

Comfortable and clean room. Position of hotel with river view and garden was bonus.

Cons:

Dining area rather dated, not clean, for example tables unpolished and windows dirty.

2026-10-13 • via Nuitee
J
James • solo_traveller • gb
7
Pros:

Food was excellent, lovely scenery and staff were fabulous x

Cons:

No heating in the room except when asked for portable heater and perhaps an update on facilities

2026-10-11 • via Nuitee
R
Raimiukas • solo_traveller • gb
10
2026-10-10 • via Nuitee
M
Matt • couple • gb
8
Pros:

The location was great.

Cons:

The noisy neighbours (next room) screaming, shouting and slamming doors at 3am (not the hotels fault) staff sorted and shut them up.

2026-09-19 • via Nuitee
J
Janet • family_with_children • gb
9
Pros:

Fabulous few days, staff were so friendly & helpful, bus stop outside to take us to Norwich.

2026-09-19 • via Nuitee
N
Nicholas • solo_traveller • gb
6
2026-09-18 • via Nuitee
S
SHEILA • solo_traveller • gb
7
Lovely location. Enjoyed comfy bed, excellent bathroom
Pros:

Staff welcoming and accommodating -

Cons:

Generally shabby and sticky

2026-09-15 • via Nuitee
O
Olivia • couple • gb
10
2026-09-15 • via Nuitee
N
Nick • solo_traveller • gb
10
Pros:

Great staff , great location, excellent value

2026-09-15 • via Nuitee
M
Mary • couple • gb
8
2026-09-14 • via Nuitee
P
Paul • solo_traveller • gb
9
Lovely little hotel. Great value
Pros:

Good location, nice room.

Cons:

Bar could have been open later.
Bath would be nice.

2026-09-14 • via Nuitee
M
Mick • solo_traveller • gb
10
2026-09-13 • via Nuitee
T
Thomas • solo_traveller • gb
6
2026-09-13 • via Nuitee
H
Holly • couple • gb
1
Pros:

Late check out

Cons:

Staff was moody, breakfast was absolutely awful

2026-09-12 • via Nuitee
S
Smith • couple • gb
9
Perfectly
Pros:

Very easy to find
Very friendly staff
Very nice room with river view

Cons:

Nothing

2026-09-09 • via Nuitee
L
Louise • solo_traveller • gb
8
2026-09-09 • via Nuitee