The Town House by Innkeeper's Collection

The carvery food
Overcooked and bland
25 mins walk into Norwich

Nothing

The outside of the building and window frames are in need of some attention.

The menu was fairly limited, no healthy options such as jacket potatoes, salad etc. Breakfast was a bit disappointing, tea and coffee weren't included and no yogurt, fruit or cereals available.

Property is a bit "tired" could do with a refurbishment generally

Leaving!

There is a car park for visitors to the restaurant but not for guests. We stayed 4 of the 5 nights booked and parking was on the road outside. You cannot fault the staff but the hotel is tired and does not look like the photos on the website. It was boiling and there is no air con, we couldn’t open our window more than a couple of inches so the pedestal fan had an impossible task. The worst bit was finding that the toilet hadn’t been cleaned, it was gross. The lovely lady tried to move us to another room but neither she nor I could open the door. This meant she then had to clean the toilet. Not part of her role and we felt for her.

The bed mattress was old and sagging which made for a poor night's sleep. There was also a slight odour of cooking oil in the room. I think I was at the same end of the building as the carvery kitchen below.

There wasn't anything that I didn't like.

I feel the place could do with a paint up there was even someone's name written on the ceiling
Breakfast was just cooked offer it was just okay
Didn't think much off left over roast potatoes with cheese on as a dish to serve
Should of had juices cereals yogurts like other hotels do

To me it was just a okay stay

Nothing

Very warm. Particularly in the corridor but also in the room itself. The sofa bed is not big enough for two. Could the room be rearranged to accommodate two singles (in the way that Premier Inn does family rooms?)

Room was dirty and small. Bathroom was dirty, and silicon peeling. Smell along corridors to the rooms. Very small dirty room considering price paid.

The shower at the front corners, was severe peeling and rust. The window frames need serious attention in the rooms and the restaurant. Just all need attention. The mattress was very hard. The breakfast was excellent and the staff very helpful

Pub looking tired

The breakfast was adequate but could be improved with the introduction of a better selection of cereals and some fresh fruit.

Room was extremely warm and window restriction meant it was difficult to ventilate, so unfortunately meant we had a poor night sleep on both nights of our stay. Installing air conditioning unit would almost be a must to make the stay more comfortable, especially in the summer months.