EBO Hotel (Hangzhou West Lake)

Hotels
9 (1579 reviews)
No. 435 Fengqi Road, Xiacheng District , Hangzhou , CN
+86 571 8755 6188

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Convenient location near metro and food
Cons:
Noise from outside
Issues with laundry facilities

Categories

Cleanliness
8.96
Many reviews mentioned clean and spacious rooms.
Service
9.43
Staff were described as friendly and helpful in multiple reviews.
Location
9.47
The hotel is conveniently located near metro stations and food options.
Room Quality
8.42
Rooms are clean and comfortable, but some issues with noise and maintenance.
Amenities
8.45
Good amenities like washing machines, but some complaints about the dryers.
Value for Money
9.41
Positive comments about the value for the price paid.
Food and Beverage
8.46
Breakfast had variety, but some guests noted it may not cater to all dietary preferences.
Overall Experience
9.43
Multiple guests expressed a willingness to return to the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:08

Property Description

Luxurious Accommodation in Hangzhou City Center

Modern Amenities and Services
EBO Hotel (Hangzhou West Lake) offers air-conditioned rooms with free WiFi, a fitness centre, and a garden. Guests can enjoy city views from the terrace and benefit from the 24-hour front desk. Each room is equipped with a TV, fridge, and a private bathroom with complimentary toiletries.

Recreational Activities and Business Facilities
Guests can unwind with billiards or opt for car hire to explore the city. The hotel also provides an ironing service and business facilities including fax and photocopying services.

Convenient Location
Located in the heart of Hangzhou, the hotel is close to Wushan Square and Hangzhou East Railway Station, with easy access to Hangzhou Xiaoshan International Airport.

Book your stay at EBO Hotel (Hangzhou West Lake) for a memorable experience in Hangzhou!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1579 reviews
Cleanliness: 8.96
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.45
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
M
Monique • extended_group • nl
9
2026-10-31 • via Nuitee
B
Brian • couple • gb
9
Highly recommend
Pros:

Very friendly and helpful staff; excellent location for shopping and visiting West Lake. The breakfast was truly amazing. The free laundry facilities were invaluable.

Cons:

Nothing

2026-10-30 • via Nuitee
I
Isabel • couple • es
9
Muy recomendable. Una estancia perfecta.
Pros:

Todo, destaco la terraza y la atencion del personal encargado del desayuno que estan muy atentos a que todo funcione. La lavanderia self service y la ubicación que es perfecta.

Cons:

El control de luces porque costaba de ver para qué era cada interruptor.

2026-10-30 • via Nuitee
A
Anis George • family_with_children • eg
10
Great place to stay in Hangzhou
Pros:

Amazing place ... near to all places you wanna go .. location explained very accurately

Staff were so friendly and nice - Wu Qi Lei was so supportive

Rooms are more than i expected ... big and comfy and very clean with great bathrooms

Breakfast was so nice and staff in restaurant were so helpful and smiling all the time

Cons:

Totally NONTHING

2026-10-30 • via Nuitee
C
Chris • extended_group • gb
8
2026-10-29 • via Nuitee
مراحب • family_with_children • ae
8
2026-10-29 • via Nuitee
T
Teo • couple • au
8
Excellent
Pros:

The staff was really helpful, the location was spot on, really easy to get around the city. The breakfast was amazing

2026-10-29 • via Nuitee
K
Keng Chok • family_with_children • sg
6
Hotel with excellent location
Pros:

The best feature of the hotel is its closeness to the Fengqi MRT Station, just about 100m away. This makes it very convenient to travel by train to many other places.
The rooms are confortable, breakfast decent and front desk staff helpful.

Cons:

The breakfast can be better with more variety and some daily changes.

2026-10-27 • via Nuitee
J
Joanna • family_with_children • sg
7
Convenient and value for $ for a Hangzhou stopover
Pros:

Convenient location.

Cons:

Room ac wasn't working well. Took a while to work. Had to ask staff to come up twice. Drop off in front of lobby was right in front of bicycle parking. Can't wheel luggage direct from the car.

2026-10-26 • via Nuitee
S
Shoba • family_with_children • my
10
2026-10-26 • via Nuitee
B
Bogdan • couple • ro
9
2026-10-26 • via Nuitee
T
Tan • couple • sg
10
Excellent service support from the front counter. Special mention to mr lee and mr loo for their exceptional service.
Pros:

Good location, metro station just within 2 minute walk. Many eateries are all within distance.

2026-10-25 • via Nuitee
C
Carlos • family_with_children • es
9
Buen hotel en Hangzhou
Pros:

El Hotel es muy bonito y las habitaciones tambien, el personal fue muy educado y el desayuno estaba bastante bien.

Cons:

El hotel estaba en un edificio que tenia un karaoke o discoteca en la primera o segunda planta y entraba y salía gente por la noche en un estado que quizás no es el que mas te gusta cuando vas en familia. No se oia absolutamente nada desde la habitación, una vez llegabas a la recepción del hotel estaba todo tranquilo.

2026-10-25 • via Nuitee
J
J.W. • extended_group • nl
10
Top! Nice people
Pros:

Very nice staff and nice place to stay

2026-10-24 • via Nuitee
H
Henri • family_with_children • sg
3
2026-10-24 • via Nuitee
A
Abdellatif • couple • ca
9
My stay was not loo long but I liked the hotel and for the value is worthed
Pros:

Location is very good the metro is underneath and staff very friendly

2026-10-24 • via Nuitee
H
HANI • family_with_children • sa
10
Pros:

موقع ممتاز وقريب جدا من سنتر

2026-10-24 • via Nuitee
A
Attila • couple • hu
10
Pros:

Perfect location, nice view from room, excellent cleanless, great breakfast. We were offered a free room upgrade. Nice and welcoming staff

2026-10-23 • via Nuitee
C
Choifun • family_with_children • sg
9
2026-10-23 • via Nuitee
R
Ruby • family_with_children • au
9
Pros:

Good location walking distance to Hubin pedestrian area and Wulin market. Very spacious and modern design room. Our toddler had plenty of space to roam around, in the room and also the common area. Staff are nice, helpful and some can speak English. Breakfast changes a little each day.

Cons:

Laundry may need an upgrade

2026-10-23 • via Nuitee