Holiday Inn Express Auckland City Centre by IHG

Hotels
Holiday Inn Express
8.7 (8468 reviews)
58 Albert Street, Auckland , Auckland , nz

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good location
Cleanliness
Nice staff
Comfortable rooms
Cons:
Parking issues
Noise from elevators
Service inconsistencies

Categories

Cleanliness
8.33
Spacious and clean room, though some guests mentioned issues with staff responsiveness.
Service
8.9
Generally nice staff, though there were some inconsistencies in communication and service efficiency.
Location
9.14
Excellent location, easily accessible to city center and attractions.
Room Quality
8.59
Rooms are lovely and well-furnished, although some issues with air conditioning were noted.
Amenities
8.62
Good amenities but some guests had issues with the AC and Wi-Fi.
Value for Money
8.68
Perceived as good value, though some mentioned nearby hotels being pricey.
Food and Beverage
8.53
Good breakfast and dining options; however, breakfast lacked healthier selections.
Overall Experience
8.8
Overall positive stay with some minor shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:10

Property Description

Convenient Location in Auckland:
Located in the heart of Auckland, Holiday Inn Express Auckland City Centre, an IHG Hotel offers easy access to popular attractions such as Auckland Art Gallery and Sky Tower.

Modern Amenities:
Enjoy a comfortable stay in our air-conditioned rooms equipped with a TV, private bathroom, and city views in select units. Stay active at our fitness centre or unwind at the on-site restaurant and bar.

Exceptional Service:
Our 4-star hotel features a 24-hour front desk, luggage storage, and attentive staff to cater to your needs throughout your stay.

Experience the best of Auckland at Holiday Inn Express Auckland City Centre, an IHG Hotel. Book now for a memorable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.7
Based on 8468 reviews
Cleanliness: 8.33
Service: 8.9
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.68
Food and Beverage: 8.53
Overall Experience: 8.8
L
Leslie family_with_children us
10
2026-08-15 via Nuitee
K
Kelsey solo_traveller nz
7
Pros:

Good breakfast, great location

Cons:

The bathroom glass door meant during the night when someone used the bathroom the whole room lit up - also the cubicles in the bathroom were tight. Toilet was higher than normal, shower pressure was weak and no support rail in shower. Didn't like the doors into the cubicles either

2026-08-15 via Nuitee
C
Chelsea couple nz
8
Amazing!
Pros:

Breakfast was great! Room was clean & nice!! Really good for the price!! Staff was amazing!!

Cons:

Bathroom sink kept clogging

2026-08-15 via Nuitee
C
Carol Jayne family_with_children nz
10
Total 100% rating
Pros:

Total 100% rating in Service, Facility, Location and Amenities. The Staff are extremely polite and helpful specially to my kids. We loved the rooms with access door in the middle that gives us privacy and the price is affodable.

This hotel is highly recommended. We will surely come back again.

Cons:

Safe pick up and drop off point for Uber or DiDi

2026-08-15 via Nuitee
M
Michael family_with_children us
9
Pros:

The breakfast was excellent. If you couldn't find something you liked that is on you. This place was perfect for the business traveler or tourist. The rooms were of a very good size and were very well-maintained.

Cons:

The stay was very pleasurable. I don't have anything negative to say

2026-08-15 via Nuitee
B
Bryce solo_traveller au
8
2026-08-14 via Nuitee
C
Ciara couple au
9
2026-08-14 via Nuitee
B
Bryce solo_traveller au
8
Fantastic Hotel. Great Value and Comfort.
Pros:

Superb Location, very clean and very comfortable. Fresh and modern. Great staff. Views from overlooking city and harbour.

Cons:

Nothing.

2026-08-14 via Nuitee
J
Joyce couple ph
9
2026-08-14 via Nuitee
R
Rebs family_with_children nz
8
2026-08-14 via Nuitee
R
René solo_traveller nc
9
Pros:

Séjour très agréable, hôtel en plein centre et non loin de la gare Waitematà🙏
Deuxième séjour dans cet hôtel , service impeccable, personnel chaleureux et serviable. 👍

2026-08-13 via Nuitee
C
Carol Jayne family_with_children nz
10
2026-08-13 via Nuitee
M
Matthew couple nz
9
Great
2026-08-13 via Nuitee
Y
Yuan solo_traveller sg
10
2026-08-13 via Nuitee
V
Viktor solo_traveller sa
9
2026-08-13 via Nuitee
X
xinyi family_with_children nz
9
A comfortable and enjoyable stay overall
Pros:

Fourth stay at Voco — last time was two years ago — and the hotel still feels fresh and well looked after. Our room was clean, cosy, and had a gorgeous view.
We paid early checked in much easier with our young kid. Breakfast Buffet, Barista Coffee, you must try.

Cons:

The front desk experience wasn’t as warm or informative as before. I’ve feedback to the front desk team.

2026-08-13 via Nuitee
S
Stew family_with_children au
10
It was a very busy hotel in the middle of Auckland
Pros:

We used the laundry service. The front desk called to advise when the items had been returned, which was appreciated.

Cons:

The differing levels - reception is on level 2. You have a choice of stairs or a lift from ground to level 2.

2026-08-13 via Nuitee
C
Carol Jayne family_with_children nz
10
Total stay, 100% rating. My kids enjoyed the room. The staff are polite and helpful.
Pros:

The location, the rooms with middle door to access to the next room, and the staff are polite and helpful.

Cons:

No place for uber/Didi pick up.

2026-08-13 via Nuitee
O
Oreva-oghene solo_traveller au
10
2026-08-13 via Nuitee
C
Christine solo_traveller au
10
Fabulous hotel, extremely comfortable, quiet and clean. Very good staff.
Pros:

Wonderful hotel - rooms very comfortable and well designed. I was able to get an early check in which I really appreciated after a long flight. Good breakfast and location

Cons:

Nil

2026-08-12 via Nuitee