The One Firenze

Hotels
7.7 (2656 reviews)
Borgo Ognissanti 67 , Florence , it

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
6.73
Multiple reviews indicated issues with cleanliness and maintenance in the room.
Service
8.7
Positive comments on the staff's kindness and availability.
Location
8.74
Many reviews praised the location for its accessibility to the city center and main attractions.
Room Quality
6.89
Rooms were noted to be dated and had some maintenance issues.
Amenities
7.22
Some amenities such as cleanliness and proper supplies were lacking.
Value for Money
8.18
Value considered fair given the location, but some expectations were unmet.
Food and Beverage
7.23
Not many comments available; basic amenities missing.
Overall Experience
7.9
Overall experience balances the positives and negatives, warranting an average score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 21:22

Property Description

City Views and Terrace
Experience breathtaking views of the city from our terrace at The One Firenze. Relax and unwind while taking in the beauty of Florence right at your doorstep.

Modern Amenities
Enjoy the convenience of air-conditioned rooms with free WiFi, private bathrooms, flat-screen TVs, and minibars. Each room is thoughtfully equipped with a desk and a kettle for your comfort.

Prime Location
Situated less than 1 km from Strozzi Palace and the city centre, our 3-star hotel is just a short 10-minute walk from Santa Maria Novella. Explore Florence's iconic landmarks such as Pitti Palace and Piazza del Duomo di Firenze with ease during your stay at The One Firenze.

Book your stay now at The One Firenze to indulge in a perfect blend of comfort and convenience in the heart of Florence.

Important information:

Third bed: EUR 35 per nightPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for € 50 per person per night when using an existing bed.
    People 3 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2656 reviews
Cleanliness: 6.73
Service: 8.7
Location: 8.74
Room Quality: 6.89
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 7.9
K
Kevin couple it
10
2026-05-30 via Nuitee
T
Tello solo_traveller ar
8
Pros:

Habitación y baño amplios y cómodos. Cama King con excelente colchón.
Parece haber sido recientwmwmte refaccionado. Todo muy prolijo.

Cons:

El acceso es algo raro. Es solo una puerta en planta baja. Luego hay que subir por escalera (muy básica; no hay ascensor; ) al primer piso para, a través de otra puerta codificada.entrar al hotel. Mi habitación daba frente a un Pub, por lo cual era algo ruidoso por las noches, pero aceptable.

2026-05-30 via Nuitee
A
Aurelia couple fr
8
tout s'est bien passé
Pros:

le grand lit, le silence, proche du centre ville

Cons:

pas d'eau chaude le matin mais pris rapidement en charge

2026-05-28 via Nuitee
S
Salvador couple mx
10
2026-05-28 via Nuitee
A
Andreas couple ch
9
2026-05-28 via Nuitee
A
antonio solo_traveller it
10
Soggiorno buono
Pros:

La camera un bel aspetto,il condizionatore molto buono dovuto al caldo,ci ha fatto riposare bene

Cons:

La possibilità di non avere una bottiglia di acqua sia in camera,che in tutta la struttura,nel bagno perdite di acqua sia dal water che da dietro la doccia,il sapone era acqua e sapone,per il resto è andata bene gentile la signora della reception che a proposto di lasciare il bagaglio fino alle 18 , grazie

2026-05-27 via Nuitee
P
Pasek couple pl
6
wspaniałe miejsce, by się zatrzymać na 2 dni we Florencji- wszędzie blisko
Pros:

wspaniała lokalizacja

Cons:

nie był to vibe hotelowy, raczej studio/ pokój na wynajem w większym kompleksie, ponadto pokój był w porządku i dziękuję za czajnik 🌸 ale łazienka … cóż trochę „ specyficzna”

2026-05-27 via Nuitee
R
Roberta solo_traveller it
8
2026-05-27 via Nuitee
A
Andrea couple it
4
Buona la posizione e la pulizia, purtroppo il resto non all'altezza
Pros:

Era abbastanza pulito

Cons:

Il posto é abbastanza scadente, finiture vecchie, carta da parati in bagno che cade a pezzi.
L'unico comfort sarebbe dovuto essere il "Wi-Fi Veloce" che però non funzionava nemmeno.
Purtroppo non soddisfacente

2026-05-26 via Nuitee
R
Roisin couple gb
9
Great old Florence building, central to everything, helpful staff, would stay again!
Pros:

Very central location, not far from the train station/centre/river - all in walking distance. The room was really big, including the bathroom. Loved that we got new towels half way through our stay and the staff were really helpful. Also a secure door from the street, so felt very safe.

Cons:

Not that I didn't like, more of suggested improvements... Two pillows each on the bed would make for better comfort and a shower head holder higher up on the wall, so you can stand while showering.

2026-05-26 via Nuitee
A
angecia20 solo_traveller fr
8
2026-05-25 via Nuitee
K
Kimia couple au
9
2026-05-24 via Nuitee
D
Darragh solo_traveller ie
1
The ONE to AVOID. (seriously)
Pros:

...what? Can anyone honestly say a nice thing about this place ? (See the pics from our fantastical room at 302!) - I've stayed at camp sites with Better hygiene.

Cons:

The room was disgusting. Filthy. An absolute unhygienic mess. There was mould on the bathroom walls, exposed and visible. The wall paper was ripped and peeling at every corner. There was stains on the bedsheet, clearly the room wasn't clean. Dust everywhere - my bag fell over and went from black to grey.
We checked-in for an hour from 3pm and early departed at 4pm. That was our experience - no alternative rooms were available. The staff suggested we come back despite the management saying we canceled and never checked-in. Clearly a lie as you'll see all the fantastic photos from our room at 302.

Save yourself the money and go somewhat little more expensive. Don't get scammed. And no honestly it may be "cheaper" but you'll feel like you're living in filth the entire holiday.

2026-05-24 via Nuitee
J
johanrottier solo_traveller pe
7
Pros:

Ubicación

Cons:

Ducha muy pequeña

2026-05-23 via Nuitee
R
Rhiannon couple gb
5
Clean with good air-con but wouldn't stay here again
Pros:

We picked this property for the location - close to the train station
The room was cleaned to a good standard and the linens were clean
Had good air con!

Cons:

- The check in was weird - we had multiple warning messages that if we did not provide an ETA ahead of our arrival then it could be counted as a no show and we could be charged.
- there is no manned reception desk at the hotel, staff only seemed present for check ins
- the entrance to the hotel is a fire door from a small stairwell
- The bathroom door did not close
- The windows are single glazing, you can hear everything out on the street from inside your room
- we made the mistake of looking at Google reviews when trying to find the property and some of the replies from the hotel contained offensive language that was very unprofessional

2026-05-22 via Nuitee
G
Gladys couple pa
9
2026-05-21 via Nuitee
E
Emma couple ie
3
Other than the location there is nothing good about this hotel
Pros:

The location was great, very close to all main attractions

Cons:

The building is very run down and badly in need of renovation. Wallpaper peeling from the walls, no facilities at all. The door in my room couldn’t be locked from the inside and someone tried to open my door at 4am. I was travelling alone so that was unacceptable

2026-05-21 via Nuitee
C
Christopher solo_traveller gb
5
Good location staff accommodating interior decorating poor
Pros:

The location was fine but the general standard of the interior was tired

Cons:

There were brown stains on the ceiling and the wall coverings to the bathroom was peeling off.

2026-05-21 via Nuitee
I
Immacolata couple it
7
2026-05-20 via Nuitee
G
Gigliola solo_traveller it
5
Pros:

Niente

Cons:

Tutto

2026-05-19 via Nuitee