Lexington Plaza Hotel

Hotels
7.7 (3370 reviews)
120 East 39th Street , New York , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Poor cleanliness
Unhelpful staff
Lack of amenities

Categories

Cleanliness
6.45
Several reviews note insufficient or no cleaning service during the stay.
Service
7.95
Mixed sentiments; some guests reported unhelpful staff and issues with room assignments.
Location
9.95
Multiple reviews highlighted the excellent location near Grand Central Station.
Room Quality
7.45
Reviews mention issues with room amenities, such as non-working appliances and insufficient supplies.
Amenities
6.95
Guests noted a lack of basic amenities and supplies in their rooms.
Value for Money
7.45
Concerns over the perceived value due to service issues and amenities.
Food and Beverage
6.95
Limited mentions of food and beverage services, but noted lack of basic items.
Overall Experience
8.45
Overall experience largely affected by location but hampered by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-06 15:09

Property Description

Luxurious Amenities
Indulge in flat-screen TVs, plush bathrobes, and slippers for ultimate relaxation.

Convenient Location
With Grand Central Station nearby, explore iconic landmarks like the Empire State Building and Times Square just a short walk away.

Complimentary Internet
Stay connected with free internet access during your stay.

To experience luxury and convenience in the heart of Manhattan, book your stay at The Tuscany Powered by LuxUrban today.

Important information:

Please note that the credit card used to make the reservation and the person whose name is on the credit card must be present at the time of check-in. A valid government-issued ID of the same person will be required to complete the check-in process. A credit card must be presented at check-in for incidentals.

Please note that packages delivered to the hotel and accepted on behalf of guests are subject to fees collected prior to guest retrieval.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.7
Based on 3370 reviews
Cleanliness: 6.45
Service: 7.95
Location: 9.95
Room Quality: 7.45
Amenities: 6.95
Value for Money: 7.45
Food and Beverage: 6.95
Overall Experience: 8.45
I
Irina • solo_traveller • us
9
2026-04-25 • via Nuitee
E
ellis • solo_traveller • us
8
Pros:

Convenient location, quiet, comfortable room, pleasant staff

2026-04-25 • via Nuitee
S
Sadhi • couple • us
4
Expected to be better disappointed
Pros:

Location was nice that’s why I picked to stay there

Cons:

Room stuff wasn’t working the temperature wasn’t working all night we was hot couldn’t sleep and elevators wasn’t working also tv and room was okay

2026-04-25 • via Nuitee
V
Valeria • couple • cr
1
PÉSIMA
Pros:

NADA, PÉSIMO SERVICIO AL CLIENTE !!!

Cons:

Pésima experiencia, el peor servicio al cliente
PÉSIMA La habitación (la limpieza pésima)
NO IR

2026-04-25 • via Nuitee
P
Patryk • solo_traveller • pl
7
2026-04-24 • via Nuitee
A
Ahmet Şemsettin • solo_traveller • tr
7
Yorumlardaki kadar kötü değil.
Pros:

Odalar geniş.

Cons:

Otelin müşterisi olmama rağmen valiz dolabı ücretliydi

2026-04-24 • via Nuitee
N
Nevaeha • couple • us
3
2026-04-23 • via Nuitee
A
Aleksandra • solo_traveller • pl
4
Stay away if you can
Pros:

Big room

Cons:

The check-in process was ridiculously long, with huge queues (check-in started at 3pm, and some guests were still waiting at 5:30pm). We observed this issue consistently throughout our stay. Delays were caused not only by the understaffed reception and the process itself but also by numerous problems with bookings via Booking.com, which the hotel claimed had not been paid for (despite guests disputing this), as well as room issues (rooms being either dirty or already occupied).

Luggage storage before and after check-in came at an extra cost, yet bags were not securely stored. Instead, they were left in the middle of the lobby the entire time, and no proof of ownership was required upon collection.

Only one lift was operational, and it was shared with the hotel’s cleaning staff (including large trolleys), resulting in long waiting times whenever we needed to use it.

On top of all this, the customer service was very poor. We didn’t feel welcome upon arrival - rather than greeting us, the receptionist simply informed us that check-in starts at 3pm. It also felt like they were taking their time with the check in process despite obvious delays and dissatisfaction amongst the guests in the queue.

2026-04-23 • via Nuitee
C
Carlos • solo_traveller • cr
9
Estuvo muy bien, me gustó
Pros:

Es amplio, buen baño y habitación.

Cons:

Quizás limpiar las ventanas por fuera, estaban muy sucias

2026-04-23 • via Nuitee
S
SINDISO • couple • ca
1
Bad option not worth it
Pros:

Just the hot shower and rooms are bigger than most in NYC

Cons:

Everything was horrible. Slow staff and understaffed, bad customer service, rooms are dirty, carpets and bed frames, mattresses are extremely soft perhaps too old, i woke up in back pain, unclean , check in was slow and horrible, room numbers are written on paper . False advertisement of the quality and rating of the hotel. Likely a 3* if at all and likely lower

2026-04-23 • via Nuitee
V
Victoria • solo_traveller • be
7
Spacious and well located hotel.
Pros:

Location, spacious room, view of Empire State building from room

Cons:

The reception is not staffed adequately. The access to hotel is open, and it seems open to security issues. Coffee and microwave are available in lobby- none in room. The outside of windows of room were quite dirty.

2026-04-22 • via Nuitee
M
Macie • couple • us
2
it was fine. i won’t be back but it did what it had to do i guess
Pros:

the bed was comfy & the location was good.

Cons:

there was never anybody at the front desk, they messed up our reservation, it wasn’t completely clean, the water smelled weird, the lights didn’t turn on unless you hit certain switches at certain times.

2026-04-22 • via Nuitee
N
Nives • couple • nl
8
Nicely located hotel with spacious rooms and friendly staff
Pros:

Location and the room were absolutley amazing, staff was more than friendly. Room was very spacious and clean, I am used to european rooms and no room was ever that big. After reading the comments I was afraid that things will go really bad, but my experience wasn’t like that. I think that value for money is amazing.

Cons:

Common spaces could be more clean, and coffee could be better - but in the end it was one of the cheapest places to stay so I really can’t complain.

2026-04-21 • via Nuitee
K
Kawaun • couple • us
1
2026-04-20 • via Nuitee
D
Danilo • couple • us
2
We were put in a room where the air conditioning didn't work and the TV didn't have a remote control. I went to
Cons:

We were put in a room where the air conditioning didn't work and the TV didn't have a remote control. I went to the reception 4 times and after a lot of insistence they changed me to another one. The television still didn't work. Only 1 elevator worked and then it broke down at night and we had to go up the stairs. Terrible hotel. I'll never come back.

2026-04-20 • via Nuitee
M
Marco • extended_group • it
8
2026-04-20 • via Nuitee
F
Florencia • solo_traveller • es
1
Pésimo hotel, prepárense para múltiples problemas en la estadía
Pros:

Lo único que se salva de este hotel es la ubicación, todo lo demás es un fiasco!

Cons:

Lo peor del hotel (leer hasta el final que muchas cosas malas) son las personas de recepción que no saben, ni pueden, resolver absolutamente nada. No te piden perdón por los problemas ocasionados. Y son varios los problemas que tuvimos.

La.limpieza del hotel da asco. Basura tirada por los pasillos, en el lobby, en los ascensores, objetos en las habitaciones.

El wifi no llega a las habitaciones.

El aire acondicionado no enfría y si funciona hace más ruido que la turbina de un avión.
El colchón está en pésimo estado, hundido e incómodo.

Te cobran almacenar las maletas y no te lo avisan en ningún sitio y despues de todos los problemas que tuvimos insistían en cobrarlo.

Las habitaciones las limpian cada 3 días y tampoco te lo avisan.

Te piden que canceles la reserva y les pagues directamente a ellos además de un depósito de 150usd que tampoco anuncian en ningún sitio.

Tiene sólo a una persona en el front desk, que entre los problemas de las habitaciones y si es.el momento de check in o check out puedes quedarte esperando a que te atienda 25 minutos. Esperando para que no te resuelva absolutamente nada, mirándote con mala cara y una actitud muy poco amable.
Si pides hablar con un encargado te dicen que puedes enviar un correo que no te van a contestar.

Al hacer el check out nos encontramos con mas de 6 habitaciones que también habían tenido todo tipo de problemas.

2026-04-20 • via Nuitee
F
Florencia • solo_traveller • es
1
Pésimo hotel, leer hasta el final!
Pros:

Sólo la ubicación, el resto TODO un desastre

Cons:

Lo peor del hotel son las personas de recepción que no saben y no tienen el poder de resolver absolutamente nada. Ni te piden perdón por los problemas ocasionados. Y son varios los problemas que tuvimos.
La.limpieza del hotel da asco, desde el lobby, hasta las habitaciones, pasando por el ascensor todo sucio. Basura tirada por los pasillos. Las ventanas con tierra pegada(dentro y fuera) desde quién sabe cuando.
El wifi no llega a las habitaciones.
El aire acondicionado no enfría y si funciona hace más ruido que la turbina de un avión.
El ascensor funciona cuando quiere.
El colchón está más hundido que el titanic.
Te cobran almacenar las maletas y no te lo avisan.
Hay fotos como si el hotel tuviera terraza común pero es engañoso, no existe tal terraza.
Las habitaciones las limpian cada 3 días y tampoco te lo avisan.
Te piden que canceles la reserva y les pagues directamente a ellos además de un depósito de 150usd que tampoco anuncian en ningún sitio.

Dejan todo el manejo de un hotel a sólo 1 persona por turno, que claramente no tiene la formación ni las capacidades para resolver problemas, ni para atender al público.

Al pedir una solución te dicen: vete.

2026-04-20 • via Nuitee
C
Céline • family_with_children • us
6
Great location that is quiet despite being central, but unfortunately not very clean.”
Pros:

The location is perfect—you’re close to everything, including the subway station. The price is also great value for the stay. Even though it’s very central, it’s quiet at night, so you can sleep well without much noise.

Cons:

At the entrance, it looks quite run-down, almost as if something is missing, but the rooms are nice and comfortable.

2026-04-19 • via Nuitee
G
Gabriel • couple • us
5
Thought it was better by the pictures
Pros:

Not much

Cons:

The air conditioner wasn’t working had to open the windows and the pictures are very different

2026-04-19 • via Nuitee