Union Hotel

Hotels
6.6 (1214 reviews)
Union Hotel, Chapel Street, Penzance , Penzance , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Packed lunches
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy common areas
Cons:
Unclean rooms
Dated and uncomfortable furniture
Overpriced

Categories

Cleanliness
5.24
Multiple mentions of unclean rooms and issues with cleanliness.
Service
8.21
Staff were friendly and helpful, contributing positively to the experience.
Location
8.25
Many reviews noted the great location in the town center.
Room Quality
5.7
Reports of dated rooms and uncomfortable beds detracted from the quality.
Amenities
6.23
Some amenities were acceptable, but issues were raised about the state of facilities.
Value for Money
5.69
General sentiment indicated that the hotel was considered overpriced.
Food and Beverage
7.24
Breakfast received positive feedback, though some mentioned inconsistencies.
Overall Experience
6.21
Overall sentiment reflects mixed feelings about the stay, with both positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:15

Property Description

Historic 17th-Century Building

Located in the heart of Penzance, The Union Hotel offers a unique stay in a historic 17th-century building. Enjoy traditional style rooms with excellent sea views of Mount's Bay, centrally heated with modern amenities like TV, radio, and tea/coffee facilities.

Dining at Hamilton’s Restaurant and Nelson’s Bar

Indulge in a full English breakfast at the theatre bar, a favorite spot of Charles Dickens. Hamilton’s Restaurant serves homemade dishes with local produce, while Nelson’s Bar offers free WiFi and live music on weekends for a vibrant atmosphere.

Explore Penzance’s Vibrant Scene

Immerse yourself in Penzance's vibrant scene with a variety of restaurants, cinemas, and theatres just minutes away. Experience Cornish cuisine and global menus, all within walking distance from the hotel.

Book your stay at The Union Hotel for a historic and lively Penzance experience.

Important information:

Live music is played until midnight in the on-site bar every weekend, and occasionally on week days. Guests in the standard rooms or located on the first floor may experience disturbances. All guests are welcome to attend for free.
If you have any questions regarding this, please use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 1214 reviews
Cleanliness: 5.24
Service: 8.21
Location: 8.25
Room Quality: 5.7
Amenities: 6.23
Value for Money: 5.69
Food and Beverage: 7.24
Overall Experience: 6.21
R
Raymond • couple • gb
4
Very short stay
Pros:

Location not bad

Cons:

Uneven floors poor decor

2026-05-22 • via Nuitee
T
T • couple • gb
7
Pros:

Handy location

Cons:

Bed was too soft and unsupportive. Walls and floor were very thin and noise travelled

2026-05-22 • via Nuitee
K
Kenneth • couple • gb
9
Good overnight stay with a generous breakfast
Pros:

Had to change the date of arrival with less than 24 hours notice, all handled well. It resulted in a late arrival but was handled professionally by the staff on duty.

Cons:

With a late arrival, parking was limited but still accommodated on site

2026-05-21 • via Nuitee
S
steve • couple • gb
3
We found this hotel quite dilapidated and lacking in maintenance, fully appreciate its a very atmospheric old building b
Pros:

Central

Cons:

Uncared for

2026-05-19 • via Nuitee
J
Janet • solo_traveller • gb
8
Pros:

The room was warm and comfortable. They let me have an early breakfast because my coach left early. It was a tasty breakfast too. Hotel very old and atmospheric.

Cons:

It was all totally fine.

2026-05-18 • via Nuitee
D
David • couple • gb
6
Convenient for Isles of Scilly ferry
Pros:

Convenient for the Scilly Isles ferry
Helpful bar staff

Cons:

Breakfast- no side plate, no milk jug
Bed far too low
Building site behind our bedroom window

2026-05-18 • via Nuitee
P
Peter • solo_traveller • gb
6
Pros:

Clean spacious room

Cons:

Hall and stairs carpet grubby

2026-05-18 • via Nuitee
R
Robinson • solo_traveller • gb
8
Pros:

The staff were very helpful

Cons:

No lift

2026-05-17 • via Nuitee
A
Anthony • couple • gb
3
Well below average
Pros:

Location

Cons:

Gordon Ramsey if your reading this, it needs your help. This is a hotel from Hell ! Live music until midnight, no one at reception. Beds are springs. We arnt guests who easily complain, a dated carpet here and there who cares, all we want is a quiet room and comfortable beds.

2026-05-17 • via Nuitee
F
Fraser • solo_traveller • ca
5
Disappointing premises but decent staff.
Pros:

Complimentary breakfast and nearby parking. Interesting artwork and history.

Cons:

Downstairs pub was ok, but otherwise Run down, badly in need of repairs, upgrading, and renovations. Poor value for money.

2026-05-15 • via Nuitee
B
Bettina • solo_traveller • de
7
Altehrwürdiges Hotel mit Geschichte
Pros:

Die Zimmer sind altenglisch vom Stil her mit antiken Möbeln.

Die Betten waren etwas weich, aber noch okay.

In der Nähe gibt es einige Restaurants und einen Supermarkt.

Cons:

Das Bad war schon etwas in die Jahre gekommen, weswegen die Betätigung der Spülung in Arbeit ausartete.

Beim Frühstück hat man nur die Auswahl aus diversen englischen Gerichten.

2026-05-15 • via Nuitee
S
s mac carthy • solo_traveller • gb
9
Pros:

Bar and music night
John the manager
Breakfast

Cons:

poor curtains
Hill

2026-05-12 • via Nuitee
M
Maria • couple • gb
1
Would not recommend or if no other option in the area no more than 1 night
Cons:

We had the room directly above the bar which had a live heavy rock band performing, which shook our room, looked like the room had not been cleaned damp towels on the floor, pillows and bedding all ruffled, looked like people had slept in them, toilet seat band which tells you it had been cleaned was broken off and in the bin which had other rubbish in as well. It had coffee/tea making facilities but no kettle. We would have complained but we got back to the hotel late around 10pm which we did advise them we would be back late when we arrived at 10am in the morning.

2026-05-11 • via Nuitee
P
Patricia • couple • gb
4
Very disappointing with the service in the restaurant, and the lack of food .
Pros:

Clean bed linen and towels, the bar man was very friendly.

Cons:

Cooked breakfast was brought to us before we finished our cereal, breakfast stock not replenished, no waiting staff to clear dirty plates away.

2026-05-08 • via Nuitee
D
Danielle • couple • au
5
Needs a spruce up!
Pros:

Location

Cons:

Uncomfortable beds, no towel hooks or toilet roll holder. Dirty windows. Breakfast was very average.

2026-05-08 • via Nuitee
D
David • couple • gb
4
Hotel handy for the Scilly ferry and good pubs
Pros:

Some food items booked the night before not available
No milk jug for the table

2026-05-07 • via Nuitee
M
Mike • couple • gb
2
2026-05-07 • via Nuitee
V
valerie • solo_traveller • fr
8
Pros:

La gentillesse du personnel
Le petit déjeuner

Cons:

Le lit beaucoup trop mou

2026-05-06 • via Nuitee
D
Daniel • solo_traveller • gb
1
Disgusting!
Pros:

Very dated room. Sticky carpets, smelly bathroom ancient bed. The hotel is falling down with stained and cracked plaster, filthy carpets and no service.

Cons:

Everything

2026-05-06 • via Nuitee
S
Susan • couple • gb
7
Great Location property has so much history bedrooms need upgrading
Pros:

Staff & Location

Cons:

A beautiful property with so much History sadly it needs a lot of investment to the bedrooms to bring it up to standard.
You pay the price for location & the staff are wonderful

2026-05-05 • via Nuitee