Union Hotel

Hotels
6.6 (1419 reviews)
Union Hotel, Chapel Street, Penzance , Penzance , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Luggage storage
Bar
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy common areas
Cons:
Unclean rooms
Dated and uncomfortable furniture
Overpriced

Categories

Cleanliness
5.24
Multiple mentions of unclean rooms and issues with cleanliness.
Service
8.21
Staff were friendly and helpful, contributing positively to the experience.
Location
8.25
Many reviews noted the great location in the town center.
Room Quality
5.7
Reports of dated rooms and uncomfortable beds detracted from the quality.
Amenities
6.23
Some amenities were acceptable, but issues were raised about the state of facilities.
Value for Money
5.69
General sentiment indicated that the hotel was considered overpriced.
Food and Beverage
7.24
Breakfast received positive feedback, though some mentioned inconsistencies.
Overall Experience
6.21
Overall sentiment reflects mixed feelings about the stay, with both positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:15

Property Description

Historic 17th-Century Building

Located in the heart of Penzance, The Union Hotel offers a unique stay in a historic 17th-century building. Enjoy traditional style rooms with excellent sea views of Mount's Bay, centrally heated with modern amenities like TV, radio, and tea/coffee facilities.

Dining at Hamilton’s Restaurant and Nelson’s Bar

Indulge in a full English breakfast at the theatre bar, a favorite spot of Charles Dickens. Hamilton’s Restaurant serves homemade dishes with local produce, while Nelson’s Bar offers free WiFi and live music on weekends for a vibrant atmosphere.

Explore Penzance’s Vibrant Scene

Immerse yourself in Penzance's vibrant scene with a variety of restaurants, cinemas, and theatres just minutes away. Experience Cornish cuisine and global menus, all within walking distance from the hotel.

Book your stay at The Union Hotel for a historic and lively Penzance experience.

Important information:

Live music is played until midnight in the on-site bar every weekend, and occasionally on week days. Guests in the standard rooms or located on the first floor may experience disturbances. All guests are welcome to attend for free.
If you have any questions regarding this, please use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

6.6
Based on 1419 reviews
Cleanliness: 5.24
Service: 8.21
Location: 8.25
Room Quality: 5.7
Amenities: 6.23
Value for Money: 5.69
Food and Beverage: 7.24
Overall Experience: 6.21
B
Bryan family_with_children gb
8
Very happy
Pros:

Great location. Lovely old building. Friendly staff. Great breakfast. Great value for money.

Cons:

Interior decoration needs some attention.

2026-08-29 via Nuitee
J
Janet solo_traveller gb
6
Pros:

Nice breakfast, good location, interesting history

Cons:

It wasn't very clean. There was no evening meal or cooked breakfast available one day. My room wasn't serviced, so I had to go and ask for milk, teabags and a shower mat. The shower was really hard to turn on, a really stiff valve, I almost couldn't do it. No plug in the sink, and a mere trickle of hot water in the tap there.
The whole place could really do with a major makeover.

2026-08-29 via Nuitee
C
Christine couple au
7
Historic building with character
Pros:

Central location, easy walk to jubilee pool, harbour and shops. Historic building with character and interesting history. Basic cooked and continental breakfast provided. Parking on-site, but very limited

Cons:

Being a historic building there are limitations. No lift, wonky stairs, stale smell, no aircon, very limited parking.

2026-08-28 via Nuitee
N
Nigel couple gb
7
Good for a one night stopover but no longer
Pros:

Loved the preserved historical details there eg about Lord Nelson.

Cons:

Filthy carpets up stairs to room
Large room (6) but shabby
Good breakfast except no pastries

2026-08-28 via Nuitee
K
Kelly solo_traveller gb
3
2026-08-28 via Nuitee
J
Jacqueline solo_traveller gb
4
I found the place soo outdated and grubby
Pros:

Central

Cons:

The smell in 26 was awful so I asked to move and they gave me a better room.

2026-08-27 via Nuitee
X
XIN solo_traveller gb
5
2026-08-27 via Nuitee
S
Scott solo_traveller gb
1
2026-08-27 via Nuitee
S
Simon solo_traveller gb
8
2026-08-27 via Nuitee
T
Tania solo_traveller gb
7
2026-08-27 via Nuitee
A
Anna couple gb
4
Very disappointed not value for money
Pros:

The property is situated in a great spot

Cons:

Booked in for two nights moved to another hotel the shower was covered in mould and the carpets on landing and entrance hall is filthy the toilet didn't flush without numerous attempts tv didn't work the decor is aged which is absolutely fine however the cleanliness is a major concern even if they are saying they are under refurbishment reception was often without staff which meant you had to go throw to bar and speak to staff had a conversation with a couple who had complained I just decided not to stay

2026-08-27 via Nuitee
B
Burrow solo_traveller gb
6
2026-08-26 via Nuitee
P
Penelope couple gb
7
Friendly staff in a good location
Pros:

Great central location with free covered parking. Friendly staff. Large clean room with a comfortable bed. Not too noisy. Quirky decor.

Cons:

Bathroom was a bit sparse, no hooks, no loo roll holder and no shelf in the shower. Breakfast was average with cheap instant coffee a bit disappointing

2026-08-26 via Nuitee
V
Vladimir solo_traveller gb
9
2026-08-26 via Nuitee
R
Richard-koko solo_traveller gb
9
Pros:

Breakfast came with the booking. Buffet service plus special order by room and by chosen time slot.

Good location, simple commute to other towns/cities in Cornwall by bus and train.

2026-08-25 via Nuitee
N
Nathalie couple fr
7
Pros:

Très bon L’accueil malgré notre arrivée tardive.
Chambre spacieuse et calme

Cons:

Manquait peut être une douchette à la baignoire

2026-08-25 via Nuitee
P
Polly solo_traveller gb
6
Old Pub/hotel in a central location, lovely staff.
Pros:

Helpful staff, easy walk to both Ferry and Train Terminals.
Comfortable beds

Cons:

Very noisy, we stayed in the Family room on a Monday night, with a front/street facing window and the pub/bar of the hotel was lively with lots of people loud in the street when leaving etc, which was surprising for a Monday night!
Dated/shabby in places, with simple things that could be improved, such as mini fridge placed directly on carpet which affects opening the door, with kettle/tea making facilities on top which felt precarious, especially in a family room.

2026-08-25 via Nuitee
V
VINCE couple gb
4
This hotel has very nearly spoiled our Cornwall holiday.
Pros:

The central location

Cons:

The smell in the room and corridor. Grubby marks on curtains. Dirty stair carpets. Broken bathroom fan. Lack of tv.

2026-08-25 via Nuitee
G
Gary couple gb
4
Pros:

friendly and helpful staff. Hotel in good position.

Cons:

No shower in ensuite . Bed was very uncomfortable.Hotel in need of upgrade and painting.

2026-08-25 via Nuitee
K
Karen solo_traveller gb
9
2026-08-24 via Nuitee