Union Hotel

Hotels
6.6 (1239 reviews)
Union Hotel, Chapel Street, Penzance , Penzance , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Packed lunches
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean and tidy common areas
Cons:
Unclean rooms
Dated and uncomfortable furniture
Overpriced

Categories

Cleanliness
5.24
Multiple mentions of unclean rooms and issues with cleanliness.
Service
8.21
Staff were friendly and helpful, contributing positively to the experience.
Location
8.25
Many reviews noted the great location in the town center.
Room Quality
5.7
Reports of dated rooms and uncomfortable beds detracted from the quality.
Amenities
6.23
Some amenities were acceptable, but issues were raised about the state of facilities.
Value for Money
5.69
General sentiment indicated that the hotel was considered overpriced.
Food and Beverage
7.24
Breakfast received positive feedback, though some mentioned inconsistencies.
Overall Experience
6.21
Overall sentiment reflects mixed feelings about the stay, with both positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:15

Property Description

Historic 17th-Century Building

Located in the heart of Penzance, The Union Hotel offers a unique stay in a historic 17th-century building. Enjoy traditional style rooms with excellent sea views of Mount's Bay, centrally heated with modern amenities like TV, radio, and tea/coffee facilities.

Dining at Hamilton’s Restaurant and Nelson’s Bar

Indulge in a full English breakfast at the theatre bar, a favorite spot of Charles Dickens. Hamilton’s Restaurant serves homemade dishes with local produce, while Nelson’s Bar offers free WiFi and live music on weekends for a vibrant atmosphere.

Explore Penzance’s Vibrant Scene

Immerse yourself in Penzance's vibrant scene with a variety of restaurants, cinemas, and theatres just minutes away. Experience Cornish cuisine and global menus, all within walking distance from the hotel.

Book your stay at The Union Hotel for a historic and lively Penzance experience.

Important information:

Live music is played until midnight in the on-site bar every weekend, and occasionally on week days. Guests in the standard rooms or located on the first floor may experience disturbances. All guests are welcome to attend for free.
If you have any questions regarding this, please use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for £10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.6
Based on 1239 reviews
Cleanliness: 5.24
Service: 8.21
Location: 8.25
Room Quality: 5.7
Amenities: 6.23
Value for Money: 5.69
Food and Beverage: 7.24
Overall Experience: 6.21
R
Rikke • couple • dk
1
2026-06-20 • via Nuitee
M
Małgorzata • couple • pl
7
Sympatyczny
Pros:

Atmosfera, klimat, widok z okna

Cons:

Brudne wykładziny, odpadająca tapeta, ogólne zużycie
.

2026-06-20 • via Nuitee
S
stephen • couple • gb
6
2026-06-20 • via Nuitee
J
John • couple • gb
7
Ideal for an overnight stay on the way to the Scillies.
Pros:

Good location between the railway station and the harbour for the Scillonian. Very helpful and pleasant staff. Good breakfast.

Cons:

It is looking rather tired, e.g. with evidence of damp patches, a dirty stair carpet and mould in the bathroom.

2026-06-20 • via Nuitee
J
Jacqui • couple • gb
4
Pros:

Good central location for Minak Theatre

Cons:

Hook was very tired. Needed lots of updating.

2026-06-19 • via Nuitee
I
ian • solo_traveller • gb
6
2026-06-19 • via Nuitee
N
nicolien • family_with_children • us
6
Pros:

Great location and relatively close to the station. The breakfast was great and one could order portions in advance.

Cons:

The beds were too soft and also wiggly, there were inappropriate pictures of nude women on the walls, not ideal when a mom and her teenager son travel together. The shower was moldy. Also the bedrooms are located above the pub, which played loud music till about 11pm, it was difficult to fall asleep before 11pm.

2026-06-19 • via Nuitee
P
Przem Pacucha • solo_traveller • pl
2
2026-06-18 • via Nuitee
C
christopher • couple • au
1
2026-06-18 • via Nuitee
T
Twan Langenhuizen • solo_traveller • nl
3
Pros:

Aardige mederwerkers

Cons:

Alles! Bij aankomst geen koud water, douche dus 65 graden. Toilet spoelt niet door. Krakkemikkige accomodatie. Ontbijt is platen service. Foto's spreken voor zich en dat voor GBP 130

Tv formaat magnetron zonder afstandsbediening dus werkte niet.

2026-06-18 • via Nuitee
S
Stuart • solo_traveller • gb
9
Pros:

Central location.

Cons:

Room was advertised as having a sea view but was at the back of the hotel.overlooking the rear yard..

2026-06-18 • via Nuitee
C
Claudia • solo_traveller • de
4
Mehr davon versprochen
Pros:

Die Lage ist relativ zentral zum Bahnhof und Busbahnhof, bzw. zur Innenstadt.
Das Haus selbst hat einige historisch eingerichtete Räume.
Das Bett war bequem und die Lage relativ ruhig.

Cons:

Ein Zimmer mit Meerblick war reserviert (mit Extragebühr), dieses wurde nicht zur Verfügung gestellt. Nach einer kurzen Beschwerde an der Bar/= Rezeption? bekamen wir ein Zimmer, bei dem man in der Ferne das Meer sah. Für die nächsten Tage wurden wir leider vergessen, sei es beim Auffüllen von Kaffee/Tee/Duschgel im Zimmer oder bezüglich einiger Reparaturen:
Fernseher und WLAN gingen nicht im Zimmer. Es wurde auch nicht versucht den Mangel zu beheben. Gelegentlich gab es WLAN-Empfang an der Rezeption. Einmal fiel das Frühstück "wegen technischer Probleme" aus. Angeblich wurde eine Erstattung veranlasst, das ist aber dann doch nicht geschehen.

2026-06-18 • via Nuitee
M
Matthew • extended_group • gb
4
2026-06-17 • via Nuitee
H
Herman • solo_traveller • be
3
Ontgoochelend
Pros:

Locatie, en de reactie van de jonge receptionist (jonge man, van dienst vanaf 17.00 Hr), zelf plots geconfronteerd met het probleem met de elektriciteit, die oplossingen probeerde te vinden.

Cons:

Het hotel ademt geschiedenis (Lord Nelson) maar daar stopt het. Uitgeleefd hotel dat moet worden gemoderniseerd; tapijt op de trappen was vuil, plaaster komt van de muren. Op de kamer, en de hele 3de verdieping, was er geen elektriciteit, geen licht, in de badkamer ontbrak de lamp. Receptioniste (dame) was hulpeloos en reageerde niet. Ik kreeg een andere kamer (van een andere receptionist, jonge man), daar was er licht maar geen elektriciteit. Het water van de douche was juist lauw genoeg om er onder te blijven staan, het waterdebiet was zeer laag, het duurde minuten om me af te spoelen. Het bed ademde ook geschiedenis, het wiebelde als een boot in zwaar weder.

2026-06-16 • via Nuitee
A
Alice • solo_traveller • gb
5
Interesting and memorable. Certainly gave us a few stories to dine out on. But we wouldn’t be recommending it for more
Pros:

The old building, its history and its location. And the interesting artefacts.

Cons:

The stair carpet was filthy as were the windows. Some historical features had been replaced with modern fittings. Everything was a little down at heel. Clearly some investment required.

2026-06-16 • via Nuitee
A
Anthony • couple • gb
5
Quirky and interesting history. Staff ok. A bit Fawlty Towers like
Pros:

Quirky. Interesting. Good location

Cons:

Grubby in places. Bit run down

2026-06-16 • via Nuitee
A
Ali P • couple • gb
5
Interesting but probably won't recommend it to family or friends.
Pros:

Average. 1st morning we couldn't have a hot breakfast as there was a problem with the gas supply. Alternative was a slice of toast and coffee.

Cons:

WiFi. Couldn't connect during whole of stay.
No hairdryer. No towel rails or mirrors in bathroom
Bed was very low

2026-06-15 • via Nuitee
P
Paul • solo_traveller • gb
1
A very bad experience
Pros:

Nothing

Cons:

No rooms when we arrived and still waiting for a refund

2026-06-15 • via Nuitee
J
jennifer • couple • gb
7
Always good service good food and comfortable
Pros:

Location and history

Cons:

Stairs 43 to get to our room
This time without a lift was a struggle for me.

2026-06-14 • via Nuitee
J
John • couple • gb
8
Great place to stop over between the train station and the Scillonian.
Pros:

Good location in centre of town. Helpful staff.

Cons:

It is looking a little dated but still functional.

2026-06-13 • via Nuitee