Crown Regency Hotel & Towers

Hotels
5.8 (115 reviews)
Osmeña Boulevard , Cebu City , ph

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Amenities unavailable

Categories

Cleanliness
4.66
Multiple mentions of cleanliness issues, including dirty bathrooms and cockroaches.
Service
7.63
Staff were generally helpful and accommodating, but there are complaints about slow responses and inadequate service.
Location
8.17
Positive sentiments about the location, regarded as convenient and close to attractions.
Room Quality
5.12
Mixed feelings; older TVs, issues with air conditioning noted.
Amenities
4.15
Many amenities were unavailable or outdated, such as the gym and pool.
Value for Money
5.61
Pricing seemed reasonable, but specific complaints about the quality for the price.
Food and Beverage
5.16
Inconsistent quality of food; breakfast issues noted.
Overall Experience
5.93
Overall stay was marred by several negative experiences despite some positive elements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:28

Property Description

Luxurious Accommodation
With 389 newly renovated guest rooms and suites offering stunning sea or city views, Crown Regency Hotel & Towers ensures a comfortable and lavish stay for all guests.

Thrilling Sky Adventures
Experience heart-pounding activities at the Sky Experience Adventure, including the world's first Edge Coaster and the country's first Sky Walk Extreme, providing unparalleled views of Cebu City.

Convenient Location
Strategically situated near commercial centers and tourist spots, this 4-star hotel offers easy access to key destinations, making it the perfect choice for both business and leisure travelers.

To experience the epitome of luxury and adventure in Cebu City, book your stay at Crown Regency Hotel & Towers now!

Important information:

Please kindly note that the lobby lounge will be going through renovation works from 1 March 2020. During this period, the check-in venue will be temporarily transferred and alternative access will be provided.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 9 years old stay for ₱ 278 per person per night when using an existing bed.
    Children from 10 years old to 11 years old stay for ₱ 555 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

5.8
Based on 115 reviews
Cleanliness: 4.66
Service: 7.63
Location: 8.17
Room Quality: 5.12
Amenities: 4.15
Value for Money: 5.61
Food and Beverage: 5.16
Overall Experience: 5.93
G
Geoffrey • solo_traveller • au
10
Pros:

Close to the hospital which was great, easy access and the staff were amazing.

2026-07-16 • via Nuitee
R
Rainer • solo_traveller • de
9
2026-07-15 • via Nuitee
Y
Yasmin • couple • us
9
2026-07-14 • via Nuitee
J
Jennifer Caryn • couple • ph
7
Customer service is good clean satisfies
Pros:

Limited

Cons:

No mirror in the room only in the bathroom

2026-07-12 • via Nuitee
R
Rainer • solo_traveller • de
8
2026-07-09 • via Nuitee
R
Roshe • couple • ph
10
2026-07-08 • via Nuitee
R
Rainer • solo_traveller • de
8
2026-07-07 • via Nuitee
P
Perlita • solo_traveller • ph
8
Pros:

city lights at night

Cons:

0p

2026-07-03 • via Nuitee
R
Rainer • solo_traveller • de
9
2026-07-02 • via Nuitee
S
Stefan • solo_traveller • mt
4
Did not meet expectations
Pros:

Comfortable beds, spacious rooms

Cons:

Booked two rooms and both cleanliness not up to standard, no hot water until we had to complain twice. Sink faucet not working well. Cockroach infestation in bathroom coming out of doors. Cable tv very grainy could not watch.

2026-07-01 • via Nuitee
M
Mary • couple • ae
7
2026-06-27 • via Nuitee
A
Aranas • solo_traveller • ca
6
Overall, it gave me the bird's eye view of Cebu that I was seeking.
Pros:

Spectacular view of Cebu City.

Cons:

Some issues with the shower, and water is leaking in the bathroom.

2026-06-26 • via Nuitee
D
Darren • solo_traveller • au
1
Disappointing
Pros:

Central location, big rooms great view

Cons:

Toilet didn't flush, asked several times for it to be fixed, never happened.
No hot water in the shower
Have to change elevators to get to your room
Very run down

2026-06-19 • via Nuitee
S
Siegfried • couple • ch
8
Pros:

Schwer zu sagen. Für Phillipinische Verhältnisse war es sehr gut.

2026-06-16 • via Nuitee
R
Rainer • solo_traveller • de
9
Pros:

Ich habe vom 10.-13.06 Übermachtet. Sicherlich ist nicht alles perfekt, die negativen Kommentare sind
übertrieben Mi

2026-06-13 • via Nuitee
R
Ritchel • couple • ch
10
2026-06-02 • via Nuitee
J
Joemar • solo_traveller • ae
1
2026-05-30 • via Nuitee
N
Nancy • couple • ph
7
2026-05-29 • via Nuitee
J
Jeruel • solo_traveller • au
7
Pros:

Good size room and clean for the value

Cons:

Stayed there for 3 nights with breakfast (no buffet option)and they did not have any sauce at all which was surprising and asked them why and could give me an answer

2026-05-25 • via Nuitee
G
Guiron • solo_traveller • ph
7
2026-05-24 • via Nuitee