THE Waterloo Arms Hotel

See above - should not be on the platform

Decor tired but has retained character.

The property felt filthy, neglected and poorly maintained, and it was clear that basic standards of cleanliness and upkeep were not being met.

The overall condition of the cottage gave the impression that it had been allowed to deteriorate without proper maintenance.

For the price, I expected a basic level of cleanliness, comfort and care, but sadly this was nowhere near the standard.

I would not recommend

No food was available and no cooked breakfast

It was dirty I don’t think our room had been cleaned between guests in some time. Bedding covered in long dark hairs and stained very unclean. The room had hairs allover and dog hair and dirt.

Drinking glasses been used not washed they were filthy.

The stains on the pillows were disgusting. We didn’t use them used our clothes rolled up we tried to book alternative accommodation but nothing available. I’ve never wanted to be in a room less and didn’t sleep in the bed I wouldn’t have dared get in those covers.

Website shows a nice village pub serving food but the case at all no food was being served outside area rundown and pub was loud until way after midnight.

The room cost over £100 and the website says you must contact them to advise your check in time we tried most of the day and their voicemail was full so there was some concern as to whether we had a room may have been better if we hadn’t!

Nothing

It states check in after 6pm .So after I freshen up we were informed by another guest ( not staff) that they did not serve food and had to travel into Berwick upon tweed for something to eat! When we arrived back later on that night to settle and watch TV we couldn't get a signal. I went downstairs to ask a member of staff but nobody was about. The same thing the following day ( no staff)

No good available website shows food property run down and dirts

The hotel had ceased to be a hotel and was nothing like the description on the web site.

The room was dirty, with cobwebs and a greasy smear on the wall. Breakfast was grim. Room was noisy. Pub claims on its website that it does food, but there was no food at all. The TV in the room didn't work, no channels available at all.

All in all, pretty poor.

The place is in need of a deep clean and renovation. Fridge was dirty, then told that the fridge didn't work and there was one tucked away in a dark tiny room next to the kitchen. No Wifi, no TV working. It smells mouldy and damp. I took pictures of this mess. The Host Ann was very difficult to contact. She said she left her name and phone no. in a book on the worktop, but she didn't. When I managed to get her phone number she would not speak to me. I spoke to her husband and asked him for a full refund of £490.

Not very clean
No staff available
Poor standard of furnishings

Room and bedding were a bit tired for the price

When I arrived at 7:45pm place was closed. Tried phoning, email & messaging site. No answer to either so had to make alternative arrangements at 10pm.

Apparently management changed in January, and they no longer have a Chef so the restaurant was not open and they don't do a cooked breakfast anymore. Despite this there were still menus for the restaurant left in the room. When we checked in we received an envelope with some bits of information about our stay; it said there would be a continental breakfast, but didn't mention when breakfast started. Unfortunately the breakfast room was locked when we went downstairs to try and get breakfast at 8 o'clock. All in all really disappointed, as previously the establishment was great. I'm especially disappointed, because my previous stays have been so good, but this time it was rubbish.