The Diplomat Hotel Restaurant & Spa

Hotels
8.1 (895 reviews)
Aelybryn , Llanelli , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Dated facilities
Parking difficulties

Categories

Cleanliness
7.81
Rooms were generally clean, but some areas showed signs of aging and disrepair, affecting overall perception.
Service
9.28
Staff were consistently friendly and attentive, enhancing the overall experience.
Location
8.32
Good location, though parking was challenging at times due to events.
Room Quality
7.77
Rooms were comfortable but some facilities were dated and needed attention.
Amenities
7.3
Amenities such as the spa and pool were underwhelming with broken facilities.
Value for Money
7.76
Some guests felt prices were high for the facilities offered and the overall experience.
Food and Beverage
8.31
Food quality varied, with some meals praised while breakfast did not meet expectations.
Overall Experience
8.28
Overall a positive experience with notable staff and certain enjoyable elements, yet areas for improvement exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:17

Property Description

Luxurious Accommodation
The Diplomat Hotel Restaurant & Spa, dating back to 1810, offers 50 stylishly decorated rooms with modern amenities in both the Main building and the Coach House.

New Eden Spa & Leisure Centre
Indulge in relaxation at the New Eden Spa with a sauna, steam room, hot tub, gym, and indoor pool. Pamper yourself with a variety of health and beauty treatments available on-site.

Culinary Delights
Enjoy a blend of traditional Welsh and continental breakfasts at the Atrium each morning. For a taste of modern cuisine, dine at the Trubshaw Restaurant named after Concorde Chief Test Pilot, Brian Trubshaw.

Experience luxury, relaxation, and culinary excellence at The Diplomat Hotel Restaurant & Spa. Book now for an unforgettable stay!

Important information:


The property occasionally hosts entertainment on Saturdays. Contact the property with the contact details provided in your confirmation for more details.

When booking 6 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 895 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.32
Room Quality: 7.77
Amenities: 7.3
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 8.28
C
Craig • solo_traveller • gb
10
2026-05-22 • via Nuitee
A
Amy • couple • gb
10
2026-05-22 • via Nuitee
M
matthew • solo_traveller • gb
8
Cons:

My neighbour were to noisy

2026-05-22 • via Nuitee
G
Grahame • couple • gb
8
2026-05-21 • via Nuitee
R
Ruth • extended_group • gb
10
Hotel stay with the warmest of Welsh welcomes and exceptional evening buffet
Pros:

The warmest of welcomes on arrival and throughout our overnight stay for a tribute act. Food buffet was exceptional, well organised and the staff really couldn’t be more helpful or friendly.
Nice size clean room check in smooth and plenty of parking

Cons:

Nothing really
Perhaps the jacuzzi could have been a little warmer and they run out of towels when were used facilities, but this is the only thing for feedback

2026-05-21 • via Nuitee
S
Sally Major • solo_traveller • gb
8
Pros:

Staff really really nice

Cons:

Bit tired around the edges

2026-05-20 • via Nuitee
L
Lesley • couple • gb
4
2026-05-18 • via Nuitee
M
Michael • couple • gb
9
Very enjoyable stay
Pros:

Lovely sized room and bath and shower room. The staff were very friendly and accommodating and breakfast was good with plenty of choice.

Cons:

Although the room was very comfortable, there were signs of wear and tear on the headboard which had gone beyond the acceptable for repair or replacement. Other than that everything else was great.

2026-05-17 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

Quality hotel with super friendly staff

Cons:

Nothing

2026-05-17 • via Nuitee
S
Stephen • couple • gb
9
Pros:

Nice room. Excellent staff. Good food. Lovely atmosphere.

Cons:

Nothing. A very good hotel

2026-05-17 • via Nuitee
J
Juliet • extended_group • gb
8
Perfect for the occasion
Pros:

Very large and comfortable room excellent staff and fabulous breakfast

2026-05-15 • via Nuitee
M
Maxine • solo_traveller • gb
9
Pros:

We stay here regularly and love this hotel. The staff are very obliging and always go the extra mile. The food was excellent as always especially the Sunday Carvery. Can't recommend this place enough.

Cons:

Nothing

2026-05-15 • via Nuitee
C
Clare • family_with_children • gb
9
Perfectly placed for our weekend, a really comfortable hotel.
Pros:

Really comfortable room in a great location for our weekend activities. The staff were super helpful and the breakfast was lovely.

Cons:

Room was very warm, but we were able to open and window and cool down so no big complaints.

2026-05-11 • via Nuitee
A
Aaron • solo_traveller • gb
7
Pros:

Lots of parking, room was warm, and clean

Cons:

Was told i had to have a room in the building at the bottom, was a walk and by the road not in the main hotel

2026-05-11 • via Nuitee
J
Joanne • couple • gb
5
The stat was over priced
Pros:

There was ample parking.

Cons:

We booked to stay in the hotel yet were placed in the ‘Coach House,’ which felt a little tired and dated.
The food in the restaurant was over priced.
My food did not come together as a main meal as the chef forgot to plate some of the ingredients; the waitress brought these later in the meal.

2026-05-11 • via Nuitee
S
Sarah • solo_traveller • gb
8
Pros:

The staff

Cons:

Tired needing updating

2026-05-10 • via Nuitee
S
Sarah • solo_traveller • gb
10
Reception and bar staff were amazing
Pros:

Lovely property, very clean with good facilities

2026-05-09 • via Nuitee
S
Singh • family_with_children • gb
10
2026-05-05 • via Nuitee
T
Tony • couple • gb
6
Pros:

The staff were friendly. Bed was comfortable

Cons:

The place looked like it could do with updating.

2026-05-05 • via Nuitee
D
Donna • couple • gb
10
2026-05-05 • via Nuitee