The Diplomat Hotel Restaurant & Spa

Hotels
8.1 (914 reviews)
Aelybryn , Llanelli , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Dated facilities
Parking difficulties

Categories

Cleanliness
7.81
Rooms were generally clean, but some areas showed signs of aging and disrepair, affecting overall perception.
Service
9.28
Staff were consistently friendly and attentive, enhancing the overall experience.
Location
8.32
Good location, though parking was challenging at times due to events.
Room Quality
7.77
Rooms were comfortable but some facilities were dated and needed attention.
Amenities
7.3
Amenities such as the spa and pool were underwhelming with broken facilities.
Value for Money
7.76
Some guests felt prices were high for the facilities offered and the overall experience.
Food and Beverage
8.31
Food quality varied, with some meals praised while breakfast did not meet expectations.
Overall Experience
8.28
Overall a positive experience with notable staff and certain enjoyable elements, yet areas for improvement exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:17

Property Description

Luxurious Accommodation
The Diplomat Hotel Restaurant & Spa, dating back to 1810, offers 50 stylishly decorated rooms with modern amenities in both the Main building and the Coach House.

New Eden Spa & Leisure Centre
Indulge in relaxation at the New Eden Spa with a sauna, steam room, hot tub, gym, and indoor pool. Pamper yourself with a variety of health and beauty treatments available on-site.

Culinary Delights
Enjoy a blend of traditional Welsh and continental breakfasts at the Atrium each morning. For a taste of modern cuisine, dine at the Trubshaw Restaurant named after Concorde Chief Test Pilot, Brian Trubshaw.

Experience luxury, relaxation, and culinary excellence at The Diplomat Hotel Restaurant & Spa. Book now for an unforgettable stay!

Important information:

The property occasionally hosts entertainment on Saturdays. Contact the property with the contact details provided in your confirmation for more details.

When booking 6 rooms or more, different policies and additional supplements will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 914 reviews
Cleanliness: 7.81
Service: 9.28
Location: 8.32
Room Quality: 7.77
Amenities: 7.3
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 8.28
L
Lynette • couple • gb
6
Would not recommend the hotel for more than 1 night if there for leisure.
Pros:

The evening meal was very good and the service was friendly in the restaurant. There were only 2 other diners in the restaurant the evening of our stay. No customer focus from the staff on duty on our arrival.

Cons:

The room was very basic given the room rate. Beds not comfortable and generally a very ‘1980’s” feeling about it. Very dated and disappointing.

2026-06-17 • via Nuitee
M
Margaret • couple • gb
9
Enjoyable.
Pros:

The location was ideal for my husbands work commitments. The use of a pool and spa was ideal for me. Plenty of choice for evening meal and breakfast. Staff were pleasant and knowledgeable.

Cons:

I couldn't fault the hotel or staff.

2026-06-15 • via Nuitee
B
Baynes • solo_traveller • gb
4
Pros:

Location was perfect. Walking distance from family

Cons:

Room was big ! But bathroom smelt really bad had to leave fan on. To try & keep smell out of room. Decor is old & outdated. Needs refurbing.

2026-06-15 • via Nuitee
D
David • solo_traveller • gb
3
2026-06-13 • via Nuitee
C
Caroline • couple • gb
10
Had a thoroughly relaxed and enjoyable stay. Will definitely return
Pros:

The Diplomat has such a great ambience.From the minute we arrived and had a warm Welsh welcome from Rhian the receptionist it set the tone for the entire stay. ALL the staff were extremely friendly and helpful and it was lovely to meet the owners who were always on site. Nothing was too much trouble.The accommodation was so comfortable,modern, newly furnished,decorated and spotlessly clean. The food was fabulous as well!Full use of spa and gym was available which my husband made use of.The hotel is also in a lovely location.
Will 100% stay here next time we are in Llanelli.

2026-06-07 • via Nuitee
K
Kim • solo_traveller • gb
9
Pros:

The staff were welcoming. Our room was comfortable and clean. The breakfast was excellent and we were looked after by Liz, who is really an asset.
We would book here again.

2026-06-06 • via Nuitee
S
Stuart • solo_traveller • gb
9
Pros:

While I only stayed for one night, the staff were really friendly and the room was well appointed and immaculately clean. Bed was comfy although perhaps a little too soft for my liking - not the hotel's fault that though!! Bar area is nice and relaxed, and they do a good merlot :-)

Cons:

The window in the room was quite draughty, heavy winds on the night meant that at times it was a little noisy, could do with resealing. Other than that, can't think of anything

2026-06-04 • via Nuitee
H
Hubert • extended_group • at
6
Für eine Nacht ok, wenn man auf der Durchreise ist (Parkplatznagebot gut).
Pros:

Das Personal war freundlich und bemüht. Die kostenfreie Parkmöglichkeit direkt beim Hotel ist angenehm. Das Zimmer war groß und ruhig.

Cons:

Der Wellnessbereich ist wenig ansprechend. Als Hotelgast kann man die Sauna, das Dampfbad und den kleinen Pool ohne Aufpreis nutzen, was positiv hervorzuheben ist. Aber... Man erhält an der Rezeption im Wellnessbereich lediglich ein Badetuch, einen Bademantel und Badeschuhe erwartet man vergeblich; ein nicht zeitgemäßer Umstand, vor allem dann nicht, wenn der Wellnessbereich explizit als inkludierte Leistung erwähnt wird. Im Dampfbad befanden sich am Boden mehrere tote Regenwürmer. Der Mitarbeiter entfernte diese gleich nach dem wir ihm dies mitgeteilt hatte, dennoch ist so etwas ein No-Go. Die wenig einladenden Liegen und der Ruhebereich sind direkt beim Pool, der Sauna und dem Dampfbad. Entspannung kommt hier nicht auf. Hier sind Verbesserungen erforderlich. Das Abendessen war in Ordnung, dass ich aber erst bei der Bestellung daraufhin gewiesen wurde, dass das von mir gewünschte Gericht nicht verfügbar ist, deutete nicht gerade auf ein gutes Service hin. Das Frühstück war auf unserer einwöchigen Reise durch das südliche Wales das schlechteste. Kaffee und Orangensaft einfach nur traurig. Das restliche Angebot in Bezug auf Präsentation, Geschmack und Auswahl ebenfalls.

2026-06-03 • via Nuitee
D
Douglas • family_with_children • gb
10
Excellent all round
Pros:

Staff were very helpful and the whole experience was worth the visit, will be revisiting.

Cons:

NA

2026-06-02 • via Nuitee
L
Linda • solo_traveller • gb
10
Really relaxing. Lovely hotel. Very welcoming.
Pros:

Location excellent. Good selection of breakfast choices. Staff friendly. All very well organised.

Cons:

Nothing

2026-06-02 • via Nuitee
S
Susan • extended_group • gb
10
Really pleasant hotel, great facilities, lovely staff.
Pros:

Room is nice and spacious, breakfast was really good, staff very friendly and welcoming.

Cons:

Nothing

2026-06-01 • via Nuitee
A
Angela • solo_traveller • gb
7
The Diplomat, Llanelli
Pros:

Hotel generally good, staff friendly and helpful. Breakfast very good with broad range of food offering. Eggs cooked by request if you didn't want fried. Spa was ok, gym good plenty of equipment. Pool good but quite small. Steam room was one of the best I have been in in terms of steam generation, excellent. Terrace area with motorised screens was brilliant, lively area to sit after dinner. Room ok, decent size. Overall lovely stay. Clearly the hotel puts lots of effort into running events.

Cons:

Pool small and some areas needed a bit of TLC. Small amount of tiles crumbling in corner of steam room and shower controller has a large bolt in to use as a lever, aesthetics but should be addressed.
Main issue we had was the exceptionally warm weather that resulted in our first room allocation being unbearably hot, 32°C. Fan brought in but not a cooling fan,made no difference. We requested another room which was on the ground floor and in a different wing of the hotel, which was cooler 26°C. Staff were very helpful and resolved the situation to the best of their abilities. Longer term if temperatures continue to be regularly this temperature the hotel mgmt must look at AC. We could not have slept in the original room.

2026-06-01 • via Nuitee
M
Mark • solo_traveller • gb
10
Lovely hotel with old school feel to it
Pros:

Love the old school opulent feel of the hotel. There was always someone at the reception and the breakfast was cooked extremely well. Used the pool every morning and steam room too. Amazed it's only three star.

Cons:

we stayed during the heatwave and there's no air conditioning in the room we had. Just a personal thing, the bed mattresses were way too bouncy for my liking.

2026-06-01 • via Nuitee
L
Lara • family_with_children • gb
9
2026-05-31 • via Nuitee
J
Julia • family_with_children • gb
9
Great!
Pros:

Staff are exceptionally attentive really paying attention to their guests and making extra effort to engage. We will always stay here when visiting family.

2026-05-31 • via Nuitee
M
Michael • solo_traveller • gb
6
Ok. Adequate as an overnight stay.
Cons:

Noisey into the early hours due to wedding guests smoking outside. Though the hotel does warn of this fact.

2026-05-30 • via Nuitee
Y
youngkyung • solo_traveller • gb
9
Pros:

Our family had a wonderful time with the children, and we highly enjoyed the pool and spa amenities

2026-05-29 • via Nuitee
D
Dave M Morton • solo_traveller • gb
8
Highly recomended
Pros:

Very comfortable rooms and bathroom facilities. The Spa and Swimming Pool was very welcome
Dinner was very good

2026-05-28 • via Nuitee
N
Nicola • couple • au
10
Perfect
Pros:

Ease of travel, friendly staff throughout, but Elizabeth in particular who made us really welcome. Food and Drink was perfect. Spa/Pool facilities were perfect.

Cons:

Nothing

2026-05-28 • via Nuitee
B
Blazej • solo_traveller • pl
10
Pros:

Cały obiekt jest bardzo ładny.

Cons:

Zdecydowanie brak koszy na śmieci.

2026-05-27 • via Nuitee