The Bay Hotel

Hotels
Village & Life
8.8 (230 reviews)
69 Victoria Road, Camps Bay, Cape Town, Western Cape, 8040 , Cape Town , ZA

Facilities

Full-service spa
Fitness facilities
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Spacious rooms
Good value for money
Fantastic breakfast
Cons:
Hygiene issues at breakfast
Need for pool renovations

Categories

Cleanliness
7.65
Concerns about hygiene at breakfast due to unclean dishes left on tables.
Service
9.15
Multiple reviews mention exceptional and friendly service.
Location
9.15
Great location with easy access to attractions, as noted in several reviews.
Room Quality
8.95
Spacious and well-maintained rooms with excellent amenities.
Amenities
8.65
Nice pools and facilities mentioned, but some areas need renovation.
Value for Money
8.95
Positive sentiment regarding great value for money from several guests.
Food and Beverage
8.95
Excellent breakfast and food quality were highly appreciated.
Overall Experience
8.95
Overall sentiment reflects enjoyment and a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:56

Property Description

Experience a coastal paradise at The Bay Hotel, where luxury meets breathtaking nature.

Wellness Retreat
Indulge in our full-service spa offering a variety of massages, body treatments, and facials, designed to relax and rejuvenate you after an adventurous day.

Recreational Paradise
Take a dip in one of our four outdoor swimming pools, challenge a friend on our outdoor tennis courts, or unwind in the sauna, providing endless options for fun and relaxation.

Gastronomic Delights
Satisfy your palate at our two exceptional restaurants, grab a snack at our coffee shop, or enjoy a drink at the beach bar or poolside bar, ensuring you have the perfect dining experience during your stay.

Embrace the luxury and comfort waiting for you. Book your unforgettable getaway today!

Important information:

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • A car is not required for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

Location

Guest Reviews

8.8
Based on 230 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 8.95
Amenities: 8.65
Value for Money: 8.95
Food and Beverage: 8.95
Overall Experience: 8.95
M
Majed couple ae
9
2026-07-04 via Nuitee
A
Alberto couple br
10
2026-07-02 via Nuitee
D
Dua'a solo_traveller sa
9
Pros:

Great location
Good breackfast
Friendly staff

Cons:

The room smells a little bit
one of the staff ask for the tip rudly twice from us because we have 2 room

2026-07-01 via Nuitee
S
Sami solo_traveller sa
10
2026-07-01 via Nuitee
S
Sumaya family_with_children za
7
Lovely location & good breakfast and all facilities within walking distance.
Pros:

Beautiful location…

Cons:

It was stated was stated that the snacks were inclusive but when we switched rooms for a better view, there were no snacks included anymore.

2026-06-29 via Nuitee
J
jtucke124821 NONE Houston, Texas
10
The Bay Hotel does not disappoint
Pros:

Our family of 5 adults and 3 adult children stayed at The Bay Hotel during the winter season, and every single one of us absolutely loved our experience.

From the moment we arrived, The Bay Hotel exceeded every expectation. After a long day of travel, the staff went above and beyond to make us feel welcome. They graciously accommodated both an early check in and a late checkout to fit our flight schedule, which made all the difference.

The hotel itself is absolutely stunning. The design is modern, elegant, and beautifully decorated, with a relaxed coastal vibe that reminded me of Malibu, California. You're welcomed with a refreshing drink upon arrival, and you'll also receive a discounted massage package for the spa. I highly recommend taking advantage of it because it was one of the best massages I've ever had.

The service here is truly exceptional. Every staff member greeted us with a smile and was eager to help with anything we needed. A special thank you to Caamil, who made our stay even more enjoyable. The hotel bar is even named after him, and after meeting him, it's easy to see why!

The amenities are fantastic, including 24-hour tennis and padel courts, four beautiful pools, and multiple lounge areas to relax throughout the property.

Breakfast was another highlight. The included buffet featured an incredible variety of fresh options, an omelet station, and even a full à la carte menu if you wanted something different, all included in your stay.

The location couldn't be better. The beach is directly across the street, making it effortless to enjoy the ocean, and it's an easy walk to the restaurants, shops, and promenade.

Although we visited during the winter season, the weather was beautiful, and we thoroughly enjoyed lounging by the pools, walking on the beach, and exploring the surrounding area. The Bay Hotel is the perfect destination year-round.

Beautiful hotel, outstanding service, incredible amenities, and a perfect location. Our entire family agreed this was one of our favorite hotels, and we would absolutely stay here again. We highly recommend The Bay Hotel to anyone visiting Cape Town.

2026-06-28 via Tripadvisor
P
Portia solo_traveller za
1
Horrible stay - wouldn’t recommend! They steal!! I’ve been to over 23 countries and nothing like this has ever happened
Pros:

Nothing.

Cons:

Stay away from this hotel!!! My stay here was terrible. I stayed for one night. My channel perfume worth R3 915 was stolen. The staff was “helping me with bags and “kept them “ while checking in. Only to steal my perfume!!! I reached out to the hotel about this and nothing was done. I had to message and call countless times. The hotel didn’t even offer to purchase this perfume . I’ve traveled to over 23 countries including South Africa, nothing of this nature has ever happened to me!! They steal and refuse to refund. I am terrified by this experience.

2026-06-28 via Nuitee
S
sheila002026 NONE
10
Loved the gesture of a complimentary retreat and the welcoming bottle of bubbly to celebrate my birthday not forgetting
Pros:

The hotel stuff is very attentive to detail. Thanks the bay hotel for making my birthday memorable not forgetting the bubbly and chocolates

2026-06-27 via Tripadvisor
S
Suhayl couple za
10
2026-06-27 via Nuitee
J
Jennifer extended_group us
10
The property is impeccably maintained, offering breathtaking ocean views, lush landscaping, and beautifully designed spa
Pros:

Our family of 5 adults and 3 adult children stayed at The Bay Hotel during the winter season, and every single one of us absolutely loved our experience.

From the moment we arrived, The Bay Hotel exceeded every expectation. After a long day of travel, the staff went above and beyond to make us feel welcome. They graciously accommodated both an early check in and a late checkout to fit our flight schedule, which made all the difference.

The hotel itself is absolutely stunning. The design is modern, elegant, and beautifully decorated, with a relaxed coastal vibe that reminded me of Malibu, California. You're welcomed with a refreshing drink upon arrival, and you'll also receive a discounted massage package for the spa. I highly recommend taking advantage of it because it was one of the best massages I've ever had.

The service here is truly exceptional. Every staff member greeted us with a smile and was eager to help with anything we needed. A special thank you to Caamil, who made our stay even more enjoyable. The hotel bar is even named after him, and after meeting him, it's easy to see why!

The amenities are fantastic, including 24-hour tennis and padel courts, four beautiful pools, and multiple lounge areas to relax throughout the property.

Breakfast was another highlight. The included buffet featured an incredible variety of fresh options, an omelet station, and even a full à la carte menu if you wanted something different, all included in your stay.

The location couldn't be better. The beach is directly across the street, making it effortless to enjoy the ocean, and it's an easy walk to the restaurants, shops, and promenade.

Although we visited during the winter season, the weather was beautiful, and we thoroughly enjoyed lounging by the pools, walking on the beach, and exploring the surrounding area. The Bay Hotel is the perfect destination year-round.

Cons:

Not one thing!

2026-06-27 via Nuitee
S
Sheila couple gb
10
The best birthday gift ever🎉
Pros:

The attention to detail is superb

2026-06-26 via Nuitee
H
Hunter extended_group ie
9
Super staff, easy living in a beautiful location away from the street buzz
Pros:

Amazing location

2026-06-26 via Nuitee
K
Kate couple ie
10
2026-06-25 via Nuitee
M
Margarita solo_traveller cy
9
2026-06-20 via Nuitee
A
Ayman couple sa
10
2026-06-19 via Nuitee
R
R8547GXsw NONE
10
Amazing Location
Pros:

The hotel sits right in the middle of Camps Bay overlooking the beach. They moved us to a better room as they were doing works in the hotel. Staff were really helpful and friendly. Particularly the man who works at the gate, he always was smiling and was very funny. A very memorable stay and a special place.

2026-06-18 via Tripadvisor
G
Geoff & Denise couple nz
10
Fabulous Hotel
Pros:

Fabulous hotel and views. We had a beach/pool view room. Loved our stay here. Great location and views. Staff very friendly, professional and helpful. Great room and facilities. Bar and restaurant was great. Hope On Hop Off bus stops right opposite the hotel. Many restaurants within walking distance from the hotel but we ate at the hotel which was very good. Great bar with amazing sunset views.
Would definitely stay here again.

Cons:

Nothing

2026-06-18 via Nuitee
L
LuccaStep NONE Salvador, State of Bahia
10
Perfect stay at The Bay Hotel
Pros:

Really good and fancy hotel by camps bay. Nice neighborhood and structure. The breakfast is perfect and the staff is well trained.

2026-06-15 via Tripadvisor
D
Darren couple au
7
2026-06-15 via Nuitee
W
WhitiKitty NONE
10
Fabulous Hotel
Pros:

Loved our stay here. Great location and views. Staff very friendly, professional and helpful. Great room and facilities. Bar and restaurant was great. Hope On Hop Off bus stops right opposite the hotel. Many restaurants in walking distance from the hotel but we ate at the hotel which was very good.

2026-06-09 via Tripadvisor