Hotel Penzance Promenade

Hotels
7.8 (1142 reviews)
37 Western Promenade Rd , Penzance , gb

Facilities

Television in common areas
Free wired internet
Self parking (surcharge)
Internet access
Housekeeping on request
Art gallery on site
Wine release events
Secured parking
Garage
Beach club nearby (surcharge)
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Good location
Cons:
Cleanliness issues
Overpriced
Limited breakfast options

Categories

Cleanliness
7.01
Multiple reviews mention cleanliness issues, including dirty rooms and filth in the bathroom.
Service
8.98
Reviews consistently highlight friendly and helpful staff.
Location
9.52
Many guests praised the location as ideal, with good access to the beach and nearby attractions.
Room Quality
7.47
Rooms varied in quality; some guests found them satisfactory while others noted cleanliness issues.
Amenities
7.5
Basic amenities available; however, some limitations noted.
Value for Money
6.96
Several reviews criticized the cost, stating it's overpriced for the quality received.
Food and Beverage
6.51
Guests reported limited and unsatisfactory breakfast options, impacting perceived value.
Overall Experience
8.48
While there were some issues, positive experiences with staff and location outweigh negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 13:10

Property Description

Luxurious Beachfront Accommodation
Immerse yourself in luxury at The Beach Club in Penzance. Indulge in 4-star accommodation with a shared lounge, terrace, and a delectable restaurant just steps away from the sandy shores.

Modern Amenities and Comfort
Relax in well-appointed rooms equipped with a flat-screen TV, plush bedding, and a private bathroom. Enjoy the convenience of free WiFi, private parking, and the added security of a safety deposit box. Upgrade to a room with mesmerizing sea views for the ultimate coastal experience.

Prime Location and Nearby Attractions
Explore popular landmarks like St Michael's Mount and Minack Theatre located just a short distance away. With Penzance Promenade Beach within walking distance, you can unwind by the sea or take a leisurely stroll along the coast.

Ready to experience seaside luxury? Book your stay at The Beach Club today.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 1142 reviews
Cleanliness: 7.01
Service: 8.98
Location: 9.52
Room Quality: 7.47
Amenities: 7.5
Value for Money: 6.96
Food and Beverage: 6.51
Overall Experience: 8.48
G
Gladwin family_with_children ae
7
Decent Hotel to stay.
Pros:

Great location, right at the beach. Nearby paid & free parking available,

Cons:

No lift so need to carry to baggage over the steps.

2026-06-19 via Nuitee
G
Gina couple gb
8
2026-06-18 via Nuitee
A
Amanda solo_traveller gb
8
Comfortable. Staff very helpful.
Pros:

The sea view. Clean and comfortable.

Cons:

The shower sometimes became a dribble and temperature went hot and cold probably at times of high demand.

2026-06-18 via Nuitee
P
Page couple gb
9
Pros:

It was perfect for a nights stay before the Scilly islands.

2026-06-17 via Nuitee
S
Stevens couple gb
2
Rubbish - defo not a four star hotel.
Pros:

The bed was comfy and staff were polite

Cons:

Reception was not obvious, hotel had a student union vibe and not a hotel feel at all, main reason we did not eat or drink there. Parking was on a first come first served basis, but we were not aware that had to be booked prior, so went early to see if they had any spaces and they didn't have any, so we parked elsewhere. Room was very basic and needs modernising, table was loose and glass shelf in bathroom was loose, holes in tiles and had hairs in the bath from previous guests. Carpet was coming up near doorway, just shabby. Sea View was nice, but very noisy, windows could do with more soundproofing. Plenty of tea and coffee facilities/biscuits and some crisps. Not all channels were working on TV. When we came back from our evening out, door was locked and we had to knock several times for anybody to open it. For the money we paid £179 for what should have been a four star hotel was not worth the money at all and we could not wait to leave.

2026-06-15 via Nuitee
A
Anisha Kaur couple gb
10
Exceptional hospitality and comfort from start to finish.
Pros:

I had a wonderful stay at Hotel Penzance Promenade. The staff was warm, professional, and genuinely welcoming from the moment I arrived. The hotel has a relaxed atmosphere, and the attention to detail helped make the experience especially comfortable. The room was cosy, clean, and well maintained, offering a perfect balance of comfort and quality. It was clear that guest comfort and cleanliness are priorities throughout the hotel. Breakfast was excellent, with a good selection of options to choose from. The service was friendly and efficient, which added to the overall positive experience.

It's the kind of place where you can settle in straight away and feel at home. I would happily return and wouldn't hesitate to recommend it to anyone visiting Penzance.

Cons:

Nothing to dislike, everything was perfect. The staff, room, cleanliness, and breakfast all exceeded expectations.

2026-06-13 via Nuitee
P
Petra und Peter solo_traveller at
8
Pros:

Frühstück sehr gut
Personal sehr freundlich

Cons:

Wir hatten ein Zimmer im 2 Stock, wenn der Nachbar duschte hatten wir zu wenig Wasser für unsere Dusche.
Die WC Spülung funktionierte dementsprechend auch sehr träge, wenn man Glück hatte....
Parken ist gegenüber auf einem Bezahlparkplatz möglich. Beim Hotel sind nur 3 Parkplätze vorab reservierbar und natürlich auch gegen Gebühr.

2026-06-11 via Nuitee
S
Stuart solo_traveller gb
9
Pros:

Lovely staff Great meal in the evening..

Cons:

Good size bathroom, bedroom too small.. No tables next to the bed for drinks and phones. .

2026-06-11 via Nuitee
T
Tim solo_traveller gb
8
2026-06-11 via Nuitee
H
Hayley solo_traveller au
10
This place made my stay in Cornwall - I highly recommend it!!
Pros:

The staff were amazing. The food was amazing. My room was clean and lovely and well kept. I had a view of the ocean and st. Micheal’s Mount, it was magical.

Cons:

I liked it all!

2026-06-10 via Nuitee
A
Anton couple de
8
2026-06-08 via Nuitee
W
Wai Kuen Yam solo_traveller gb
10
Pros:

Great location by the centre centre. Great Seaview from the room.

Cons:

Nil

2026-06-08 via Nuitee
P
Paul couple au
8
Pros:

Great location. Staff were lovely.

2026-06-07 via Nuitee
I
Irene solo_traveller ch
6
Pros:

Nice and very friendly staff, pretty looking decoration of hallway and restaurant

Cons:

Dinner was tasting as not freshly cooked, for this reason it was too expensive

2026-06-05 via Nuitee
S
Stefan family_with_children de
8
2026-06-03 via Nuitee
J
Jonathan solo_traveller gb
1
Terrible
Cons:

I didn't like that we booked for a three bed room. Then we're told we were lying and didn't.
We asked for a bed, it was only available for tomorrow night. We were only staying one night.

We asked for a duvet to sleep on and we're charged £20 "wear and tear" because it was on the floor.

Absolutely shocking customer experience.

2026-05-26 via Nuitee
M
Mahmut solo_traveller gb
10
2026-05-26 via Nuitee
V
Vineet solo_traveller je
10
2026-05-18 via Nuitee
M
Mandakini solo_traveller sg
10
Charming, warm, comfortable with delicious food!
Pros:

The staff are professional and warm. The property is beautifully located in a beautiful part of England. The food was outstanding!

Cons:

It was all perfect—no suggestion for improvement.

2026-05-15 via Nuitee
R
Robert couple gb
9
2026-05-14 via Nuitee