Hotel Flex

Hotels
7.8 (2067 reviews)
Naka-ku Kaminobori-cho 7-1 , Hiroshima , JP

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable stay
Cons:
Cleanliness issues
Small room size
Limited food options

Categories

Cleanliness
7.3
Some reviews mentioned cleanliness issues needing more attention.
Service
8.3
Consistently noted friendly and helpful staff in the reviews.
Location
8.8
Multiple reviews highlighted the excellent central location near transport.
Room Quality
7.3
Comments about small and older rooms but still comfortable.
Amenities
7.8
Good availability of amenities mentioned positively.
Value for Money
7.8
Value seems to align well with the price point according to reviews.
Food and Beverage
7.8
Breakfast received positive mentions, but some reviews noted areas for improvement.
Overall Experience
7.3
Generally positive experiences with some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:50

Property Description

Luxurious Riverside Location
Hotel Flex, situated by the Kyobashi Riverside, provides a perfect blend of convenience and comfort for its guests. Enjoy modern air-conditioned rooms with free internet access, TV, and attached bathroom, all within an entirely non-smoking property.

Dining with a View and Relaxation
Indulge in a culinary experience at the hotel's restaurant and cafe that offer stunning views of the river. Unwind with massage services or take care of laundry needs with the convenient coin-operated laundry facility.

Proximity to Key Attractions
With a prime location near JR Hiroshima Station, Hotel Flex offers easy access to popular sites such as Hiroshima Peace Memorial Park, Manga Library-Museum, and Hiroshima Castle. Explore the city with unparalleled ease during your stay.

Ready to experience the perfect blend of comfort and convenience at Hotel Flex? Book now to secure your unforgettable stay.

Important information:

Please contact the property in advance if you intend to send luggage to the hotel before arrival and be aware of the of the following;
-check-in date should be written on the luggage
-specify arrival date of luggage to be within the morning of your check-in date

The below luggage will not be accepted
-arrived 2 days prior to check-in date
-luggage sent as cash on delivery
-refrigerated or frozen products
-oversize baggage that will not fit into the room
-animals
※ the property will not be liable for any damages caused to sent luggage (ie: broken bottles etc)

Please note, the hotel entrance will be closed from 01:00 to 06:00. To enter the hotel during these hours please ring the doorbell, which will notify the staff.

Please note that the property operates a centrally controlled air conditioning system. Guests are not able to control the room temperature of their rooms.

Please note, there are 2 locations for off-site parking. Both off-site parking locations are available on a first-come, first-served basis. Prices and available times vary. The height limit at both off-site parking areas is 6.6 feet. Please contact the property directly regarding parking hours and applicable fees.

Please note halal food is not available at this accommodations.

Please note, this is strictly a nonsmoking property. Cigarets, electronic cigarets and heat-not-burn tobacco products are all strictly prohibited throughout this property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.8
Based on 2067 reviews
Cleanliness: 7.3
Service: 8.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 7.3
M
Martina • couple • de
7
Preis/-Leistungsverhältnis stimmt, zum übernachten völlig okay.
Pros:

Es liegt fußläufig in der Nähe vom Bahnhof und der Preis ist okay.

Cons:

Die Zimmer sind klein, Koffer können nur auf dem Bett liegen, um geöffnet zu werden. Leider roch es im Zimmer unangenehm.

2026-10-31 • via Nuitee
M
MASAAKI • solo_traveller • jp
10
希望通りでした
Pros:

とても清潔感があり良かったです

Cons:

特にはありません

2026-10-31 • via Nuitee
P
Peter • solo_traveller • gb
9
Enjoyable
Pros:

The hotel is very central and close to train station. Breakfast was enjoyable and the dining area overlooked the river staff were all attentive and friendly

Cons:

The internet in room was not great.

2026-10-31 • via Nuitee
K
Katrin • couple • de
5
Pros:

Die Lage zum Bahnhof in Hiroshima ist super.

Cons:

Das Hotel ist schon sehr in die Jahre gekommen , das sieht man an der gesamten Einrichtung. Die Zimmer sind selbst für japanische Verhältnisse extrem klein.
Wir hatten uns zwei Regenschirme gekauft , da des öfteren Regen angesagt wurde. Gott sei Dank blieb es trocken. Diese zwei neuen Schirme haben wir in unserem Zimmer an die Garderobe gehangen. Diese zwei Schirme wurden vom Reinigungspersonal aus unserem Zimmer entfernt. Es geht nicht um den Preis (die gibt es in ganz Japan für ein paar Yen) , aber es ist ein No-Go , einfach solche Dinge aus dem Zimmer mitzunehmen. An der Rezeption hatte man leider sehr wenig Verständnis. Wir haben zwar zwei neue Schirme erhalten , aber so etwas geht gar nicht.
Es tut mir leid , aber dieses Hotel kann ich nicht weiterempfehlen.

2026-10-31 • via Nuitee
F
Fendall • solo_traveller • au
8
Pros:

Lovely big balcony room

2026-10-31 • via Nuitee
C
Chris • couple • au
9
After 3 nights of feeling very comfortable, I departed feeling a bit sad that my stay was over.
Pros:

Riverside breakfast dining, hotel kimonos, convenient to Hiroshima Station and Family Mart, quiet rooms, comfortable bed, helpful staff who tried hard to understand my English.

Cons:

One lift in high demand during the morning, so just needed to allow a few extra minutes.

2026-10-30 • via Nuitee
L
Lilian • couple • br
10
Hotel prático e bem localizado
Pros:

Quarto bem compacto mas atendeu o esperado. Café da manhã bem gostoso. Hotel bem localizado.
Equipe atenciosa emprestou adaptador de tomada

Cons:

Não lembro de nada

2026-10-30 • via Nuitee
B
benedetto • couple • it
5
Pros:

La posizione vicino alla stazione e il parco della pace a 15 minuti di camminata

Cons:

La stanza indicata come matrimoniale non aveva spazio neanche per una sola persona, arredamenti vecchi bagni di una roulotte, la colazione poco assortita

2026-10-30 • via Nuitee
R
Randall • couple • us
9
2026-10-30 • via Nuitee
J
Jonas • couple • ch
8
2026-10-29 • via Nuitee
C
christian • family_with_children • fr
9
Bien, personnel attentionné
Pros:

Son emplacement à proximité de la gare et des moyens de transport urbain est un plus. Bon rapport qualité prix

Cons:

Il serait judicieux de renouveler la literie. Les matelas ont vécu, pour autant on peut dormir comme sur un futon

2026-10-28 • via Nuitee
C
CHARLES • solo_traveller • mu
7
Pros:

Bon emplacement, proximité avec la gare.

Cons:

RAS

2026-10-28 • via Nuitee
M
masayuki • solo_traveller • jp
8
2026-10-28 • via Nuitee
F
Francoise • couple • fr
8
2026-10-28 • via Nuitee
Y
Yacine • solo_traveller • fr
8
2026-10-28 • via Nuitee
G
Ghislain • couple • fr
10
2026-10-27 • via Nuitee
M
Michela • family_with_children • it
9
Ottimo rapporto qualità prezzo, inclusa colazione
Pros:

Buona posizione hotel, ottimo rapporto qualità prezzo, inclusa anche una abbondante colazione (anche se già preparata, senza che ci fosse possibità di scelta) servita in tavolini di un portico riva fiume
Eravamo in tre ospiti, siamo stati sistemati in due stanze, quindi nel complesso spazi sufficienti.

Cons:

Solo da indicare stanze un po' piccole, se si viaggia con grandi valigie

2026-10-27 • via Nuitee
M
Monika • couple • pl
10
Dobre miejsce na przystanek w Hiroszimie
Pros:

Dobre miejsce aby zatrzymać się w Hiroszimie. Do centrum miasta krótki spacer ok. 15 minut ale blisko głównego dworca kolejowego. Śniadanie serwowane ale smaczne i wystarczające.

2026-10-27 • via Nuitee
S
Sergio • couple • es
8
Una estancia agradable en una ciudad con encanto.
Pros:

La ubicación, la limpieza y todos los servicios que ofrece el hotel.

Cons:

Las habitaciones son muy pequeñas y hasta se hace difícil circular por ellas, pero tienen todo lo necesario para pasar un par de noches sin problemas.

2026-10-27 • via Nuitee
A
Alexandre 08 • couple • fr
8
2026-10-26 • via Nuitee