Hotel Flex

Hotels
7.8 (2067 reviews)
Naka-ku Kaminobori-cho 7-1 , Hiroshima , jp
+81 82-223-1000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable stay
Cons:
Cleanliness issues
Small room size
Limited food options

Categories

Cleanliness
7.3
Some reviews mentioned cleanliness issues needing more attention.
Service
8.3
Consistently noted friendly and helpful staff in the reviews.
Location
8.8
Multiple reviews highlighted the excellent central location near transport.
Room Quality
7.3
Comments about small and older rooms but still comfortable.
Amenities
7.8
Good availability of amenities mentioned positively.
Value for Money
7.8
Value seems to align well with the price point according to reviews.
Food and Beverage
7.8
Breakfast received positive mentions, but some reviews noted areas for improvement.
Overall Experience
7.3
Generally positive experiences with some noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 07:50

Property Description

Luxurious Riverside Location
Hotel Flex, situated by the Kyobashi Riverside, provides a perfect blend of convenience and comfort for its guests. Enjoy modern air-conditioned rooms with free internet access, TV, and attached bathroom, all within an entirely non-smoking property.

Dining with a View and Relaxation
Indulge in a culinary experience at the hotel's restaurant and cafe that offer stunning views of the river. Unwind with massage services or take care of laundry needs with the convenient coin-operated laundry facility.

Proximity to Key Attractions
With a prime location near JR Hiroshima Station, Hotel Flex offers easy access to popular sites such as Hiroshima Peace Memorial Park, Manga Library-Museum, and Hiroshima Castle. Explore the city with unparalleled ease during your stay.

Ready to experience the perfect blend of comfort and convenience at Hotel Flex? Book now to secure your unforgettable stay.

Important information:

Please contact the property in advance if you intend to send luggage to the hotel before arrival and be aware of the of the following;
-check-in date should be written on the luggage
-specify arrival date of luggage to be within the morning of your check-in date

The below luggage will not be accepted
-arrived 2 days prior to check-in date
-luggage sent as cash on delivery
-refrigerated or frozen products
-oversize baggage that will not fit into the room
-animals
※ the property will not be liable for any damages caused to sent luggage (ie: broken bottles etc)

Please note, the hotel entrance will be closed from 01:00 to 06:00. To enter the hotel during these hours please ring the doorbell, which will notify the staff.

Please note that the property operates a centrally controlled air conditioning system. Guests are not able to control the room temperature of their rooms.

Please note, there are 2 locations for off-site parking. Both off-site parking locations are available on a first-come, first-served basis. Prices and available times vary. The height limit at both off-site parking areas is 6.6 feet. Please contact the property directly regarding parking hours and applicable fees.

Please note halal food is not available at this accommodations.

Please note, this is strictly a nonsmoking property. Cigarets, electronic cigarets and heat-not-burn tobacco products are all strictly prohibited throughout this property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.8
Based on 2067 reviews
Cleanliness: 7.3
Service: 8.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.8
Food and Beverage: 7.8
Overall Experience: 7.3
K
KAZUE • solo_traveller • jp
8
Pros:

荷物を預かってくれる。
フロントが２４時間対応。

Cons:

チェックイン時にお部屋の清掃はいらないと言ったけど。帰ってきたら、清掃されていた。
湯沸ポットの蓋の開け方がいまいち分からなかった。

2026-08-29 • via Nuitee
Y
Yong Sheng • solo_traveller • my
7
Value for money
Pros:

Clean, friendly staff

Cons:

Abit old but clean

2026-08-28 • via Nuitee
J
jimenez almellones • couple • es
10
todo genial
Pros:

todo! camas cómodas buenísima ubicación y un desayuno increíble!

Cons:

nada

2026-08-27 • via Nuitee
B
Benoit • family_with_children • fr
7
Pros:

Personnel serviable. Salle de bain-toilettes privatifs.

Cons:

Chambre petite où l'on se sent vite à l'étroit. Nous n'avons pas pu essayer le petit-déjeuner car le service commence un peu tard.

2026-08-26 • via Nuitee
C
Claire • family_with_children • fr
6
2026-08-24 • via Nuitee
F
Fernando Pedro • extended_group • ar
10
Excelentes el personal
Pros:

La ubicación

2026-08-24 • via Nuitee
M
Miroslav • solo_traveller • no
7
Pros:

in general all was good, tasty breakfast

Cons:

electricity sockets were placed on not very convenient spots [in a corner where charger wouldn't fit, I actually ended up plugging it from the bathroom's socket

2026-08-23 • via Nuitee
F
Filippo • solo_traveller • it
9
2026-08-21 • via Nuitee
A
Anna • solo_traveller • au
8
Pros:

Location

2026-08-20 • via Nuitee
M
Marzaroli • extended_group • it
10
Pros:

La colazione era buona ma con poca scelta.
La posizione dell'hotel era ottima con un dehor sul fiume e 10 minuti a piedi dalla stazione di Hiroshima

Cons:

La colazione

2026-08-18 • via Nuitee
F
Frederic • solo_traveller • be
8
Pros:

Hôtel fonctionnel et pas trop cher (par rapport à l'offre disponible à Hiroshima pour avoir un logement proche du centre).
Bon petit déjeuner.

Cons:

Rien

2026-08-17 • via Nuitee
M
Merve Elif • couple • tr
7
Good value for money but needs a modern touch.
Pros:

Staff were helpful. Also the location is good, view is very nice. Breakfast is tasty.

Cons:

The room felt old and not very clean. Bathroom also feels old and unclean. At one point our towels and slippers (provided by the hotel) were taken and we had to go fetch replacements from the lobby.

2026-08-16 • via Nuitee
I
Ilaria • solo_traveller • it
9
Pros:

Posizione vicino alla stazione e quindi comodo da raggiungere, le bevande gratuite a disposizione la mattina e la vista dalla camera la sera

Cons:

Stanze un po' piccole e bagni non proprio moderni

2026-08-16 • via Nuitee
潮 • solo_traveller • jp
7
2026-08-14 • via Nuitee
町田 • solo_traveller • jp
8
2026-08-13 • via Nuitee
J
Jana • family_with_children • cz
10
2026-08-13 • via Nuitee
N
Nicolas • couple • fr
7
Pros:

Proche de la gare. Le personnel est très accueillant et le petit déjeuner satisfaisant.

Cons:

Globalement tout est propre comme il faut mais l’hôtel aurait besoin d’un petit coup de frais pour faire meilleure impression (tâches sur les moquettes des couloirs et traces sur les murs).
Nous avions pris une chambre un peu trop petite pour deux avec deux bagages (13m2). C’est de notre faute, et pour une seule nuit ça l’a fait.

2026-08-13 • via Nuitee
N
Nicolas • couple • fr
8
Pros:

Nous avions une nuit sur Miyajima entre deux nuits dans cet hôtel. Nous avons pu laisser nos valises à l’hôtel (pour aller sur Miyajima avec uniquement des sacs à dos) et elles nous attendaient dans notre deuxième chambre à notre retour.

Chambre spacieuse avec grande fenêtre.

Cons:

La propreté est bonne mais l’hôtel aurait besoin d’un petit rafraîchissement pour faire meilleure impression (taches sur les moquettes des couloirs, traces de frottement sur les murs…).

2026-08-13 • via Nuitee
N
NAOKI • solo_traveller • jp
10
2026-08-13 • via Nuitee
M
miho • couple • jp
8
良い
Pros:

少し早めの到着だったので荷物だけ預けていこうと思ってましたが部屋の準備が出来てるとのことで部屋に案内していただけました
朝食のパン美味しかった

Cons:

トイレがもう少し新しいものだったらよかったのと
テレビが小さめだったこと
朝食がバイキングならもっとよかった

2026-08-13 • via Nuitee