Hotel Neue Post I self check-in

Hotels
8 (2078 reviews)
Maximilianstraße 15 , Innsbruck , AT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Hiking
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Cons:
Room heating issues
Small bathrooms
Aging facilities

Categories

Cleanliness
7.96
Guests reported good cleanliness overall, although some mentioned issues with heating.
Service
8.43
Guests praised the friendliness and helpfulness of the staff.
Location
8.47
Multiple reviews highlight the excellent location of the hotel.
Room Quality
7.42
Several comments on room size and comfort, deemed average with some issues noted.
Amenities
7.95
Amenities like breakfast and self-check-in were positively noted.
Value for Money
7.91
The perceived value was good considering location and services offered.
Food and Beverage
7.96
Breakfast received positive feedback, though some guests noted areas for improvement.
Overall Experience
7.93
Mixed reviews overall but generally positive experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 21:49

Property Description

Historic Art Nouveau Charm
Hotel Neue Post, a gem in Innsbruck, boasts Art Nouveau architecture and a prime location near key attractions like the Golden Roof and Bergisel Ski Jump.

Luxurious Room Features
Indulge in modern comfort with flat-screen TVs, elegant marble bathrooms, and picturesque mountain views from upper floor rooms.

Convenient Amenities
Stay connected with complimentary WiFi and explore the city effortlessly with the hotel's proximity to Innsbruck Main Train Station and other popular landmarks.

Experience the perfect blend of history and luxury at Hotel Neue Post. Book your stay now for an unforgettable Innsbruck getaway.

Important information:

If invalid means of payment are specified, or means of payment without sufficient funds, processing fees of min. € 10,- will be charged

Smoking on site will incur an additional charge of EUR 250.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 2078 reviews
Cleanliness: 7.96
Service: 8.43
Location: 8.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
C
Christian • couple • at
9
Zentral gelegen. Mit dem Privatauto angereist. Parkplätze in der Tiefgarage vorhanden.
2026-09-18 • via Nuitee
M
Michel • solo_traveller • gb
6
I am not used to staffless hotels and don't like the impersonal nature of that approach
Pros:

Location and room

Cons:

There is literally no stuff anywhere, at reception, at breakfast etc...

2026-09-16 • via Nuitee
A
Aurelia • solo_traveller • es
9
Hotel con genial ubicación
Pros:

La ubicación, a dos manzanas del Arco del Triunfo, y de ahí al centro histórico andando muy cerca todo.
El hotel te ofrece descuentos para algunas actividades que hagas, entradas, transporte...

Cons:

Fuera del horario de recepción, no hay atención al cliente

2026-09-16 • via Nuitee
J
Joelle • solo_traveller • au
9
Wonderful discovery of Innsbruck.
Pros:

It was close to everything, the staff were lovely and the room was clean.

Cons:

Nothing

2026-09-16 • via Nuitee
S
steffen • family_with_children • de
7
2026-09-15 • via Nuitee
D
Diana • extended_group • pt
9
2026-09-15 • via Nuitee
W
Webersberger • solo_traveller • at
8
2026-09-14 • via Nuitee
G
Giuseppe • couple • it
8
2026-09-13 • via Nuitee
K
Karim • couple • fr
7
Cons:

J’ai laissé mes AirPods encore localisés là-bas ils répondent de manière assez laconique ce qui me déplaît profondément.

2026-09-13 • via Nuitee
U
Uwe • couple • de
10
Tolle Lage, sehr nettes Personal!
Pros:

Sehr schönes, rustikales und gemütliches sowie gepflegtes Hotel mitten in Innsbruck! Super Frühstücksbuffet.

Cons:

Da gibt es nichts.

2026-09-13 • via Nuitee
D
Dominik • couple • at
7
2026-09-13 • via Nuitee
S
Stefano • solo_traveller • it
9
2026-09-11 • via Nuitee
T
Thierry • solo_traveller • fr
7
2026-09-10 • via Nuitee
M
Michaela • solo_traveller • de
8
Pros:

Nettes , freundliches und hilfsbereites Personal. Frühstück ist durchschnittlich aber gut. Es findet sich aber jeder etwas. Die Zimmer sind sauber und ruhig. Die Innenstadt ist zu Fuß schnell zu erreichen.

Cons:

Waren 1 Std 15 min vor Check-in vor Ort. Der "Early-Check-in" hätte Eur 35 gekostet, fanden wir jetzt bei zwei Zimmern und der kurzen Zeit doch übertrieben.

2026-09-10 • via Nuitee
U
Ulrika • couple • se
7
2026-09-09 • via Nuitee
R
Rina • solo_traveller • nl
8
2026-09-09 • via Nuitee
G
Giuseppe • couple • it
4
Pros:

Ben fatto, con una buona posizione e pulito.

Cons:

La signora della reception ha dimostrato tutta la sua maleducazione, inospitalità, scortesia, inappropriatezza rispetto al ruolo e assoluta indisponibilità a risolvere un problema che si era presentato all’arrivo presso la struttura. Al contrario, massima disponibilità e cortesia da parte del giovane ragazzo che si è dimostrato aperto all ascolto, alla spiegazione e alla successiva risoluzione della problematica.

2026-09-09 • via Nuitee
L
Lucie • solo_traveller • kh
1
2026-09-08 • via Nuitee
A
Aanchal • solo_traveller • us
1
DO NOT BOOK: Misleading Listing, No AC, and Kept Our Money for an Unused Room
Cons:

I strongly advise against staying at this property. We felt completely cheated by our experience. We specifically booked this hotel because the listing on Booking.com advertised the room as having Air Conditioning. When we arrived in the middle of a hot summer with our kids, we discovered there was absolutely no AC.
We immediately notified management that we could not stay in a sweltering room with children. We did not use a single thing in the room—we didn't even use the toilet—and left the keys at the desk. We provided all the screenshots proving the room was advertised with AC. Even the Booking.com phone agents agreed with us multiple times when we called them right during check-in and on subsequent follow-ups.
However, the hotel management was dismissive and flat-out refused to refund our two-night booking. Instead of addressing the false advertising on the Booking.com platform where we actually booked, the hotel kept misleading everyone by continuously sending screenshots from their local German website to justify keeping our money.
To make matters worse, Booking.com customer service ultimately deferred to the hotel's management, leaving us to fend for ourselves. Instead of enjoying our trip, we wasted hours and the entire second half of our day dealing with this stressful ordeal. We were forced to frantically book another hotel last minute and move our family there in the heat.
If you want honest advertising and basic customer service, look elsewhere. Save your money and your vacation.

2026-09-08 • via Nuitee
B
Brett • couple • au
10
Great service, heat room
Pros:

Close to centre

Cons:

Clean tidy

2026-09-08 • via Nuitee