Hotel Charlotte

Hotels
8.4 (1752 reviews)
Philippine-Welser-Straße 88a , Innsbruck , at

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Good breakfast
Strategic location
Cons:
Value for money
Room condition
Limited amenities

Categories

Cleanliness
8.79
Alles netjes und schoon, generally positive sentiment on cleanliness.
Service
8.76
Very friendly and helpful staff, positive sentiment regarding service.
Location
9.3
Strategic location near tram, positive sentiment on location.
Room Quality
7.75
Some concerns about room condition noted, but overall cleanliness is good.
Amenities
7.78
Expectations for amenities were not fully met based on guest comments.
Value for Money
7.24
Price not justifying the offered service as per some reviews.
Food and Beverage
8.79
Breakfast was noted positively across multiple reviews.
Overall Experience
8.76
General positive sentiment despite some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:57

Property Description

Family-Run Hotel Near Ambras Castle Gardens

Comfortable Dining and Relaxing Terrace
Guests at Hotel Charlotte can savor delicious meals in the cozy dining room or on the sunny terrace with breathtaking mountain views. The bar offers a variety of beverages and snacks for a perfect evening unwind.

Heated Outdoor Pool and Convenient Location
Enjoy a refreshing dip in the heated outdoor pool or bask in the sun on the spacious lawn during the warm season. Located near the A12 Motorway exit and with easy access to public transport, exploring Innsbruck is a breeze.

Bright Rooms with Modern Amenities
Each bright room at Hotel Charlotte features a private bathroom, cable TV, and most include a balcony. Free Wi-Fi in public areas and proximity to a large shopping center add to the convenience.

Book now to experience a delightful stay at Hotel Charlotte!

Important information:

Guests arriving after 18:00 are kindly requested to inform the hotel in advance.

Pets are only accepted on request. Price for dog is 20€ per day.Swimming pool: Closed from Thu, Oct 15, 2026 until Fri, Apr 30, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1752 reviews
Cleanliness: 8.79
Service: 8.76
Location: 9.3
Room Quality: 7.75
Amenities: 7.78
Value for Money: 7.24
Food and Beverage: 8.79
Overall Experience: 8.76
H
Heidi • family_with_children • dk
6
Pros:

Fin placering lidt udenfor byen.

Cons:

Personalet var ikke særlig serviceorienteret, vi fik en følelse af at det kun handlede om penge og at de nærmest blev irriteret over vi gerne ville betale med kort.

2026-07-24 • via Nuitee
J
Johan • solo_traveller • se
8
Pros:

Poolen var faktiskt. Mysigt rum. Nära till restauranger.

Cons:

Vägledningen till hotellet gjorde att vi hamnade på en gång och cykelväg.

2026-07-24 • via Nuitee
I
Iztok • couple • si
9
2026-07-24 • via Nuitee
V
Viktoriya • family_with_children • de
10
2026-07-22 • via Nuitee
N
Nikolaj • solo_traveller • dk
10
Pros:

Rent og pænt

Cons:

Sengene var for hårdere til min smag

2026-07-20 • via Nuitee
B
Benito • solo_traveller • es
9
Pros:

El emplazamiento y la comodidad, la piscina

Cons:

No había comida en el restaurante, solo bebidas

2026-07-17 • via Nuitee
A
Alexander • family_with_children • de
8
Sehr zufrieden, wir würden wiederkommen!
Pros:

Anreise bei 32 Grad, der kühle Pool war super! Wir hatten ein Familienappartment mit zentraler Eingangstür, wonach es sich in 2 Doppelzimmer aufgeteilt hat. Die Zimmer waren frisch renoviert, TOP. Die Bäder wären in Ordnung eines mit Fenster. Umfangreiches Frühstück, das laufend aufgefüllt wurde. Sehr nettes Personal. Es gab nichts außergewöhnliches aber genugend Auswahl und gute Qualität. Die Lage ist etwas außerhalb aber mit der Straßenbahn kommt man problemlos ins Zentrum. Ausreichend Parkplätze vor der Tür und nicht an der Straße! Nähe Autobahn bekommt man überhaupt nichts mit.

Cons:

Im Flur funktionierte der Bewegungsmelder nicht. Ist sicher nur vorübergehend! Hat bei geschlossener Tür nicht gestört.
Alles prima! Wir waren auf der Durchreise, Für eine Nacht super!

2026-07-17 • via Nuitee
A
Andreas • couple • dk
10
Pros:

Fantastisk personale. Meget imødekommende, smilende og service i top.

2026-07-17 • via Nuitee
I
Ilona • family_with_children • cz
9
2026-07-17 • via Nuitee
P
Patricia • solo_traveller • ch
5
2026-07-16 • via Nuitee
K
kira • family_with_children • dk
9
2026-07-14 • via Nuitee
P
Peet • couple • nl
10
Uitstekend
Pros:

We verbleven hier op doorreis naar Italië. Wat een fijn hotel! Hele gemoedelijke sfeer, ontzettend schone kamers, fijne bedden en erg vriendelijk personeel.
Het voelde voor ons echt als het begin van onze vakantie!

Cons:

Niks wat wij kunnen verzinnen

2026-07-13 • via Nuitee
M
Michał • solo_traveller • de
8
2026-07-12 • via Nuitee
C
Corinna • solo_traveller • de
9
Pros:

Wir haben uns lediglich auf der Durchreise dort aufgehalten, können uns aber sehr gut vorstellen, einen längeren Zeitraum dort zu verbringen.

2026-07-11 • via Nuitee
J
Jose • family_with_children • nl
9
2026-07-11 • via Nuitee
C
Camilla • family_with_children • dk
4
Dejlige omgivelser, men vi er ærgerlige over den manglede gæstfrihed.
Pros:

Beliggenheden af hotellet var dejligt. Rigtig hyggelige omgivelser og dejligt værelse.

Cons:

Vi følte os som gæster ikke velkomne. Der var et arrangement og det er helt fair der er travlt, men vi blev mødt med det ved vi ikke og det kan vi ikke hjælpe jer med.
Der var døde fluer i noget af maden til morgenmaden. Vi går derfra med en ærgelig oplevelse og booker ikke en overnatning der igen.

2026-07-11 • via Nuitee
E
Eske • family_with_children • no
8
Fint hotell
Pros:

Vennlig personale som tok i mot oss sent på kvelden. Fine rom og svømmebasseng i hagen.

Cons:

Ingenting

2026-07-11 • via Nuitee
L
Luigi • solo_traveller • it
9
2026-07-08 • via Nuitee
R
Roland • extended_group • at
8
Pros:

Hat alles gepasst, sehr gute Auswahl

2026-07-08 • via Nuitee
Z
Zsófia • solo_traveller • hu
9
2026-07-07 • via Nuitee