Miller & Carter Maidstone by Innkeeper's Collection

Hotels
8.1 (1652 reviews)
Miller & Carter Maidstone , Maidstone , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Family rooms
Garden
Bar
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Cons:
Dust in rooms
Uncomfortable mattress

Categories

Cleanliness
7.46
Several reviews mention cleanliness positively, but dust issues were pointed out.
Service
8.93
Multiple reviews noted friendly and helpful staff.
Location
8.47
The hotel is well-located near town and transport links.
Room Quality
7.42
Rooms were mentioned as comfortable, but issues with dust and mattress quality were noted.
Amenities
8.05
Amenities were satisfactory but could use some improvements.
Value for Money
8.41
The hotel offers good value based on cleanliness and service.
Food and Beverage
8.06
Food quality was positively mentioned, enhancing the overall experience.
Overall Experience
8.03
Overall satisfaction is noted, but some areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:26

Property Description

Colonial Charm and Modern Comfort
Set in a listed colonial-style building, Miller & Carter Maidstone by Innkeeper's Collection offers a unique blend of history and modern amenities.

Delicious Dining Experience
Indulge in a delectable experience at the Miller & Carter Steakhouse, serving mouth-watering grills and a variety of 30-day aged English and Irish Steaks. Perfect for steak enthusiasts.

Convenient Location with Nearby Attractions
Located just a short walk from Maidstone city centre, guests can easily explore attractions like Leeds Castle, scenic parklands, golf courses, theatres, bars, and a large shopping centre. Enjoy activities like canoeing on the River Medway during your stay.

Experience colonial elegance, exceptional dining, and convenient location at Miller & Carter Maidstone by Innkeeper's Collection. Book now for a memorable stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1652 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 7.42
Amenities: 8.05
Value for Money: 8.41
Food and Beverage: 8.06
Overall Experience: 8.03
C
Craig solo_traveller gb
6
Pros:

Convenient location, good food

Cons:

Lack of air conditioning in rooms. Generally rooms etc need some tlc e.g. carpets worn, paint work needs refreshing

2026-07-10 via Nuitee
A
Angela Mary solo_traveller es
6
Comfortable but overpriced.
Pros:

The location. Very convenient for town and the train station.
Excellent cocktails from the bar.
Very good, informative, check in.

Cons:

Tables in the garden only for eating in the evening. We were also told (by a very young waiter, possibly new?)that drinks could not be ordered without food. After purchasing our drinks from the bar we saw other tables being served with only drinks.
The coffee and tea selection in the rooms had not been refilled after the previous guests.
Elevated price for a very basic service. This B&B was very good value for money years ago but has sadly gone downhill. Also needs a good lick of paint on the facade.

2026-07-09 via Nuitee
M
Mark couple gb
8
Great hotel sadly troubled by excessive traffic
Pros:

The hotel was very nicely done albeit dated in some areas however I thought that added the the charm of the building. The location is dreadful in terms of traffic from the M20 it is literally not much more than 1.7miles however it too 40 mins to get in and 25 to get out. The rooms were very good and we had air conditioning which made for a restful nights sleep.
The shower cubicle was a little strange in room 10 as it had no door and the shower head was in the opening so the floor quickly became very wet which possibly needs addressing.
We also ate the restaurant and as expected that was excellent.

Cons:

The location

2026-07-09 via Nuitee
P
Peter solo_traveller au
4
Sweltering and tiring.
Pros:

Location

Cons:

31.6C at midnight for 2 nights. Fan was on its last legs and pretty ineffective.
Same thing 4 years ago so nothing changed.
Probably buy a great steak restaurant but little focus on accommodation.

2026-07-09 via Nuitee
R
Roswitha solo_traveller de
9
Pros:

Großes Zimmer, gute Schallisolation, gute Lage, sehr gemütlicher Außenbereich, Parkplatz inbegriffen, freundliches Personal, gutes englisches "cooked breakfast"

2026-07-09 via Nuitee
P
Phil couple gb
10
Excellent, booking again says it all
Pros:

Friendly staff,close to town centre, ample parking

2026-07-08 via Nuitee
A
AS solo_traveller de
8
2026-07-08 via Nuitee
A
Anthony couple gb
7
Satisfactory 1 night stay
Pros:

Location suited our needs
Restaurant on site
Free parking

Cons:

Room was very hot ( weather was also hot)
No aircon but fans supplied but 1 not working properly.
No real interaction with staff manager seemed very busy

2026-07-07 via Nuitee
R
Roger solo_traveller gb
9
Pros:

The staff were brilliant, every one of them were friendly and helpful. The food at breakfast and in the evening was good.

Cons:

Located next to a busy roundabout, during the current hot weather you need the window open, letting in the noise. Also concerned that the car park is controlled by Euro car parks.

2026-07-06 via Nuitee
P
Peter extended_group gb
7
2026-07-05 via Nuitee
A
Andrea solo_traveller gb
9
Miller and carter
Pros:

Great room in a good location as we used it for our onward journey to Folkestone. Great food in the evening. We left before breakfast though. Staff were welcoming and friendly.

Cons:

It was a particularly hot day and our room had sun on it all day so was very warm at night. However a fan was provided.

2026-07-05 via Nuitee
C
Carly couple gb
10
2026-07-05 via Nuitee
M
Michael extended_group gb
8
Great place
Pros:

Really spacious room and handy for the tiwn

Cons:

Breakfast included

2026-07-05 via Nuitee
M
Michael couple gb
8
2026-07-04 via Nuitee
G
Grasiele solo_traveller gb
10
2026-07-03 via Nuitee
B
Bernie solo_traveller gb
8
Lovely friendly staff, really enjoyed my stay and even though it was near to a busy road I was not disturbed by noise
Pros:

Lovely spacious room, very clean and comfortable

Cons:

No lift

2026-07-03 via Nuitee
A
Anne solo_traveller ch
8
Pros:

La chambre était spacieuse.

Cons:

On entend beaucoup le bruit des voitures.

2026-07-03 via Nuitee
M
Martin solo_traveller gb
10
Pros:

Best hotel I have stated at

Cons:

No air con in room 2

2026-06-30 via Nuitee
M
Monique Tomlinson solo_traveller gb
10
Peaceful and relaxing.
Pros:

I loved my room, (No1) It had plenty of space to walk around. The bathroom was clean and had all the mod cons. The bed was comfy. Both my light dinner (Hot Honey Wings with Mac & Cheese) and Breakfast (power up Bowl) was beautifully presented, and tasty. I have no complaints. Only thing was i wish i stayed longer. A good reason to go back.

Cons:

I have no complaints. All was very well presented and even when my room serve came a bit late, the staff was so good at dealing with it.

2026-06-29 via Nuitee
L
Lewis solo_traveller gb
7
2026-06-28 via Nuitee