Miller & Carter Maidstone by Innkeeper's Collection

Hotels
8.1 (1579 reviews)
Miller & Carter Maidstone , Maidstone , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Family rooms
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Cons:
Dust in rooms
Uncomfortable mattress

Categories

Cleanliness
7.46
Several reviews mention cleanliness positively, but dust issues were pointed out.
Service
8.93
Multiple reviews noted friendly and helpful staff.
Location
8.47
The hotel is well-located near town and transport links.
Room Quality
7.42
Rooms were mentioned as comfortable, but issues with dust and mattress quality were noted.
Amenities
8.05
Amenities were satisfactory but could use some improvements.
Value for Money
8.41
The hotel offers good value based on cleanliness and service.
Food and Beverage
8.06
Food quality was positively mentioned, enhancing the overall experience.
Overall Experience
8.03
Overall satisfaction is noted, but some areas need improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:26

Property Description

Colonial Charm and Modern Comfort
Set in a listed colonial-style building, Miller & Carter Maidstone by Innkeeper's Collection offers a unique blend of history and modern amenities.

Delicious Dining Experience
Indulge in a delectable experience at the Miller & Carter Steakhouse, serving mouth-watering grills and a variety of 30-day aged English and Irish Steaks. Perfect for steak enthusiasts.

Convenient Location with Nearby Attractions
Located just a short walk from Maidstone city centre, guests can easily explore attractions like Leeds Castle, scenic parklands, golf courses, theatres, bars, and a large shopping centre. Enjoy activities like canoeing on the River Medway during your stay.

Experience colonial elegance, exceptional dining, and convenient location at Miller & Carter Maidstone by Innkeeper's Collection. Book now for a memorable stay!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 1579 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 7.42
Amenities: 8.05
Value for Money: 8.41
Food and Beverage: 8.06
Overall Experience: 8.03
D
David solo_traveller gb
10
2026-05-23 via Nuitee
B
Beryl solo_traveller gb
8
2 nights away of excellent dining
Pros:

The food at the Inn were excellent. The breakfast was delicious 😋. Lunch was served outside in the sun 🌞. Very pleasant and great food. There is a deal for 2 and 3 courses.
Dinner was an excellent quality 👌 😋 👍.

The staff were very helpful and gave assistance with y disabilities. Thank you.

Cons:

There was disabled parking but no lift in the hotel.

2026-05-22 via Nuitee
J
Johan solo_traveller nl
8
Op wat gerammel van lege flessen na een prima verblijf.
Pros:

Gunstige ligging om kastelen en tuinen in Kent te bezoeken.

Cons:

Luidruchtig, onze kamer was boven de keuken, vele lege flessen werden tot s’nachts laat in een glasbak gegooid, daar schrokken we steeds wakker van.

2026-05-19 via Nuitee
N
Nina couple gb
6
2026-05-17 via Nuitee
M
Maria couple gb
8
Lovely friendly team!
Pros:

The staff were fabulous! So friendly and helpful, our room (number 2) was big, clean and comfortable with a lovely shower, location was perfect, 5 minutes from high street and lots of parking.

Cons:

Building needs a paint job, looks scruffy. Breakfast finished at 10 and then there’s no more food until 12 so we went to the weatherspoons which was only a 5 minute walk.

2026-05-17 via Nuitee
P
Peter solo_traveller at
9
2026-05-16 via Nuitee
L
Laurence couple ie
7
2026-05-15 via Nuitee
C
Claire solo_traveller gb
6
Food and staff amazing, building needs tlc
Pros:

The food and the staff!

Cons:

The building looks so shabby and feels dirty, the exterior is not very inviting as in such disrepair

2026-05-11 via Nuitee
D
Denise couple gb
10
Slept so well bed was so comfortable & room was spacious
Pros:

How comfortable the bed was & wasn’t noisy even though close to the road

2026-05-11 via Nuitee
P
Philip couple gb
7
Cons:

no cereals at breakfast was unusual

2026-05-10 via Nuitee
A
Allan solo_traveller sk
10
Pros:

Perfektný steakhouse, výborné jedlo aj kvalita ubytovania. Na raňajky potešila špeciálna ponuka Miller & Carter breakfast so steakom. Personál vynikajúci.

2026-05-10 via Nuitee
W
Warrick couple au
8
As we had arrived from Sydney that morning we were in need of some space to relax
Pros:

The staff considerate Dan’s gave us an early entry.

Cons:

Hotel is close to a big round about which was noisey all night.

2026-05-05 via Nuitee
C
Cazann1 couple gb
2
One night in a mouldy smelly room, wouldn't stay again, staff miserable.
Pros:

The room was okay, the bed was comfy. We did find the room didn't suffer from the bar downstairs. Large carpark. kettle for tea and coffee in room. That is about all you could say about the plus side of the experience.

Cons:

The shower was mouldy, made the room smell of mould, staff could smile occasionally. The bed was comfy, the manager was so miserable as if we were a nuisance, not paying guests. No wardrobe, just a small hanging contraption that just about did our coats and as it rained that was all you could hang up or it would all have got wet. Wouldn't stay there again. We know the town well as we lived there for over 30 years so knew where it was, so the traffic was no surprise and to be honest does calm down, until about 5.30am, then the lorries and cars start again, but we needed to be off early so didn't affect us, but if your looking for a quiet lay in you won't get one. There was one disabled space and was taken by a non blue badge holder, this does not seem to be policed.

2026-05-05 via Nuitee
C
carol extended_group gb
9
2026-05-05 via Nuitee
C
Chris family_with_children gb
7
2026-05-04 via Nuitee
C
Cornelis W L couple nl
7
Prima hotel voor 1 nacht op doorreis naar Norfolk
Pros:

Ontbijt was prima daar is niet op aan te merken wij hadden een Engels ontbijt. Het parkeren was prima geregeld en er was plek genoeg. Wifi is minder je moet eerst een account aan maken.

Cons:

Het hotel ligt aan een drukke weg waardoor er veel geluid is

2026-05-03 via Nuitee
J
Joanne couple gb
8
Good location
Pros:

Great location for a 5 minute walk to the town centre. Lots of free parking. Huge breakfast. Staff really friendly. Nice clean room, comfortable bed

Cons:

Noise from the road.. The very creaky floorboards but as it is a grade 2 listed building, nothing to be done about that.

2026-05-03 via Nuitee
P
Paul solo_traveller gb
6
Great restaurant, hotel rooms need improvement.
Pros:

The good reviews are obviously relating to the restaurant which is excellent. The food is very good and the staff are excellent.

Cons:

Our room (10) was terrible. It had a strange smell of soot and was directly above the kitchen extraction system. It was very stuffy and impossible to get air into the room. Also the staff were disposing of empty bottles into the yard below which was very noisy.

2026-05-03 via Nuitee
N
Nicholas couple gb
8
Good.
Pros:

Excellent staff. Food very good. Room was what I expected for the money.

Cons:

Shower was poor. Hardly any pressure.

2026-05-02 via Nuitee
A
Anthony extended_group gb
8
Good food, rooms and friendly staff
2026-04-30 via Nuitee