Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Uncomfortable rooms

Categories

Cleanliness
6.45
Numerous complaints about dirty rooms and bedding.
Service
8.45
Mixed reviews on service quality, with some positive notes about staff friendliness.
Location
9.95
Consistently praised for its convenient location.
Room Quality
6.95
Issues with room comfort and amenities reported.
Amenities
7.45
Amenities like air conditioning and parking are highlighted but often criticized.
Value for Money
7.95
Considered reasonable for the price, though some feel it could be better.
Food and Beverage
5.95
Many found breakfast options to be poor and inadequate.
Overall Experience
8.45
A generally average experience with several highlighted issues affecting comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:54

Property Description

Convenient Location
Hotel Suramericana is ideally located in Medellín, close to popular attractions such as El Poblado Park and Lleras Park. With easy access to key landmarks, guests can explore the city effortlessly.

Modern Amenities
Experience comfort and convenience with our 4-star accommodation featuring a hot tub. Relax and unwind after a day of sightseeing in Medellín.

Exceptional Services
Enjoy a seamless stay with our 24-hour front desk, airport transfers, and free WiFi. Our attentive staff is dedicated to making your visit memorable.

Ready to experience the best of Medellín? Book your stay at Hotel Suramericana now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

7.7
Based on 2329 reviews
Cleanliness: 6.45
Service: 8.45
Location: 9.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 7.95
Food and Beverage: 5.95
Overall Experience: 8.45
J
Josué • couple • co
8
2026-06-06 • via Nuitee
L
lopez • solo_traveller • co
8
Pros:

La cama

Cons:

El piso servían el desayuno y hacen mucha bulla y no dejan dormir, no servía la tv

2026-06-06 • via Nuitee
Y
Yailin • family_with_children • co
10
2026-06-05 • via Nuitee
O
Oidor • solo_traveller • co
10
Lugar ideal, precio justo.
Pros:

Lugar cómodo, limpio y muy buena atención.

2026-06-05 • via Nuitee
V
Valeria • family_with_children • co
10
2026-06-05 • via Nuitee
M
Maldonado • solo_traveller • co
9
2026-06-05 • via Nuitee
M
MAIRA CRISTINA • solo_traveller • co
8
2026-06-02 • via Nuitee
E
Eneristo • solo_traveller • pa
4
No te dejan descansar bien
Pros:

Nada en particular

Cons:

Apenas tienen unos 4 estacionamientos y te despiertan en horas de la madrugada para mover el carro para que otro carro salga.

2026-06-02 • via Nuitee
O
Olga Cecilia Muñoz • solo_traveller • co
10
Pros:

Me gustó mucho la calidad en la limpieza, las habitaciones cómodas y limpias y el personal amable.
Además de la ubicación.

Cons:

Todo bien.

2026-06-01 • via Nuitee
M
marielly • solo_traveller • co
10
2026-05-29 • via Nuitee
Z
Zapata • solo_traveller • ec
10
2026-05-29 • via Nuitee
S
Suarez • solo_traveller • co
8
2026-05-29 • via Nuitee
P
Pacheco • couple • co
9
2026-05-28 • via Nuitee
D
Danny • solo_traveller • co
10
Pros:

La atencion en recepción fue excelente al entrar o salir, la educación y la comunicación muy formal y bien dada.

Cons:

Nada.

2026-05-27 • via Nuitee
B
Benavides • couple • co
6
Las duchas son incomodisimas , la atención en el hotel malísima por el personal , las arepas del desayuno casi crudas
Pros:

Aseo

Cons:

La ducha , la atención

2026-05-27 • via Nuitee
J
Jessica A. Lopez Sua • couple • co
7
Observaciones
Pros:

Buena atención, rico desayuno, amabilidad, la habitación era limpia y bonita, la cama muy cómoda.

Cons:

En la habitación 202 tenia una ventana que no cerraba y entraba el ruido de un motor o consola de aire que sonaba muy duro toda la noche, los canales de claro no funcionan.

2026-05-27 • via Nuitee
L
Laura Camila • couple • co
7
2026-05-26 • via Nuitee
G
Greys • solo_traveller • co
9
Muy limpio buena ubicación
Pros:

La ubicación y limpieza

2026-05-25 • via Nuitee
W
Wilson Andres • family_with_children • co
8
Aceptable
Pros:

La ubicación

Cons:

No es cierto que tengan parqueadero gratuito. Tuve que parquear frente al hotel a la intemperie. La habitación por ser en el primer piso se oía todo lo de recepción y lobby

2026-05-25 • via Nuitee
A
ALEJANDRO • solo_traveller • co
1
Pros:

Me asignaron una habitación horrible en un altillo por un precio altísimo

2026-05-25 • via Nuitee