Andaz Delhi, by Hyatt

Hotels
•
Andaz
8.9 (2466 reviews)
Aerocity, New Delhi , New Delhi , in

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Free
Children allowed
Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Health club
Guest education on local ecosystems and culture
Long-term parking
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
See all facilities

Review Highlights

Pros:
Exceptional staff service
Great family-friendly amenities
Cons:
Staffing issues during peak times in dining
Minor concerns with room maintenance

Categories

Cleanliness
8.69
Neat and clean, with some minor issues mentioned in the reviews.
Service
9.16
Staff service was exceptional, with numerous positive mentions of concierge and management.
Location
9.2
The location is perfect for international travelers.
Room Quality
8.85
Rooms are modern and highly praised, though some mentions were not detailed.
Amenities
8.78
Amenities enjoyed, including the pool, though temperature concerns were mentioned.
Value for Money
8.54
Considered good value, though some reviewed dissatisfaction with specific services where management fell short.
Food and Beverage
8.89
Food was a highlight, especially breakfast and customization for families.
Overall Experience
9.06
Overall, a positive experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:50

Property Description

Experience unparalleled luxury at Andaz Delhi by Hyatt, your oasis just a 5-minute drive from Indira Gandhi International Airport.

Culinary Delights
Indulge your palate at our award-winning dining venues, featuring AnnaMaya Foodhall, Juniper Bar, and Soul Pantry. Each offers a unique culinary experience, from delectable flatbreads to exquisite gin selections.

Wellness Retreat
Rejuvenate at our state-of-the-art spa and fitness center, or take a refreshing dip in the outdoor swimming pool, complemented by serene garden spaces designed for relaxation.

Convenience at Your Fingertips
Enjoy complimentary high-speed WiFi and a range of amenities like free parking and easy access to Aerocity metro station, making your stay as seamless as possible.

Book your escape today at Andaz Delhi by Hyatt, where luxury meets convenience!

Important information:

Please note that the property will charge pre-authorization of INR 10 on guest credit card in order to guarantee all bookings before arrival.

Kids below 18 years are not allowed at the Business Center/ Executive LoungeGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for Rs. 1,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2466 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.85
Amenities: 8.78
Value for Money: 8.54
Food and Beverage: 8.89
Overall Experience: 9.06
S
Shetty • family_with_children • ae
8
2026-05-30 • via Nuitee
S
Sabine • couple • de
7
2026-05-30 • via Nuitee
P
Pratiyush Singh • couple • in
8
2026-05-30 • via Nuitee
N
Noriko • couple • in
8
2026-05-29 • via Nuitee
R
Rajesh • solo_traveller • in
1
Cons:

The property was not accommodating in terms of cancellation and charged. There was a personal exigency and they were just bothered about charging the money. Will never stay here again

2026-05-27 • via Nuitee
S
Sarvjit • family_with_children • in
10
2026-05-26 • via Nuitee
Y
Yashjeet • extended_group • in
4
Unhygienic room and bathroom and bad quality of service
Pros:

The room was spacious, the check-in process was easy, and the Wi-Fi was good.”

Cons:

“The quality of service was extremely poor. I had to repeatedly ask for simple requests like water bottles, ice cubes, and Coca-Cola multiple times. I asked for Coca-Cola at least 10 times, and when it finally arrived, it was at room temperature instead of cold. Room dining was not answering calls, so I had to keep calling reception for everything. I also ordered chilli chicken, which took nearly an hour to be delivered.
The room was not cleaned properly. I could clearly see finger marks, the floor was not vacuumed properly, and there was hair in the bathroom. It looked like the room had been closed for a long time and was given to me without proper inspection. An unhygienic bathroom and such poor housekeeping standards are completely unacceptable.
The service coordination was chaotic. For nearly two hours no one came with the requested water and Coca-Cola, and then suddenly multiple staff members started arriving one after another. In the end, I received three ice buckets, 10 water bottles, and six Coca-Colas. I had to repeatedly get up and open the door, and around seven different staff members came to the room. Overall, it was a very frustrating and disappointing experience

2026-05-26 • via Nuitee
R
Raana • solo_traveller • ae
10
Pros:

Professionals staff all around the property

2026-05-25 • via Nuitee
S
Shatajit • family_with_children • ae
4
2026-05-25 • via Nuitee
N
Nico • family_with_children • de
9
2026-05-25 • via Nuitee
B
Bhupendra • solo_traveller • in
1
Dont waste your hard earned money staying in this hotel.
Pros:

Breakfast spread was nice but the dinning wasnt comfortable enough .

Cons:

One of the rudest hotel staff I have ever come across in any so called 5 star property. In fact, I wouldn't even consider this a true 5 star hotel. I have never seen bouncers standing in a hotel lobby behaving like local goons and treating guests with such disrespect and arrogance.

It was extremely uncomfortable especially for famalies, and people planning to stay here with family should genuinly be aware of the kind of behaviour they may face from lobby security goons.

What disappointed me even more was the complete lack of professionalism from the hotel senior managment. I complained about the incident and later recieved a call from the managment team. I clearly explained everything that had happened , but after that , nobody even bothered to call back or apologise. That speaks volumes about how little they care about guest experience and accountablity.

This is exactly what seperates brands like Hyatt from many other hotel chains - professionalism, courtesy, and respect for guests. Sadly , this hotel had none of it. I will never stay here again .

2026-05-24 • via Nuitee
A
Amer • family_with_children • in
9
2026-05-24 • via Nuitee
M
Mitali • solo_traveller • ae
9
2026-05-23 • via Nuitee
D
Divya • solo_traveller • in
10
Pros:

The ambience, spacious and clean rooms and the food. Staff were also very friendly.

2026-05-23 • via Nuitee
T
Taposh • couple • in
9
Good
Pros:

We did not avail of the food options. The room and the provisions were great

Cons:

All was good

2026-05-22 • via Nuitee
C
Chinmay • couple • in
5
2026-05-21 • via Nuitee
N
Natasha • couple • us
10
Amazing stay 100/10 recommend
Pros:

Staff services food and lovely facilities .
Took amazing care of my family thank you soo much

2026-05-18 • via Nuitee
A
Anat • couple • il
8
Nice hotel in aerocity
Pros:

The room was big, facing the pool, we enjoyed the pool, the service was great

Cons:

We didn’t like the design, there is no lobby, we had dinner at annamaya and it was average
There are not enough pool beds

2026-05-18 • via Nuitee
S
Samuel • solo_traveller • il
9
Great Hotel
Pros:

Great location next to the airport, good facilities and very polite and professional staff.

Cons:

Limited control of ac.

2026-05-18 • via Nuitee
A
A • family_with_children • in
9
2026-05-17 • via Nuitee