Family Hotel Alex

Hotels
7.3 (7 reviews)
5 Bulgaria Blvd. , Zlatograd , bg

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Easy communication with hosts
Cleanliness in general
Cons:
Clogged bathroom siphon
No POS terminal for payment

Categories

Cleanliness
6.7
The bathroom siphon was clogged.
Service
8.2
Easy phone communication with the hosts, they waited for us for check-in.
Location
7.7
Convenient access, hosts were accommodating.
Room Quality
7.2
The room was clean but had maintenance issues.
Amenities
6.7
Lacked a POS terminal for payment.
Value for Money
7.2
Overall reasonable for what was offered.
Food and Beverage
7.7
Not mentioned in the review.
Overall Experience
7
Mixed feelings due to cleanliness issues but good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-02 08:28

Property Description

Centrally located accommodation
Modern amenities
Multilingual staff available

To experience comfort and convenience during your stay in Zlatograd, book now at Family Hotel Aleks.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 7 reviews
Cleanliness: 6.7
Service: 8.2
Location: 7.7
Room Quality: 7.2
Amenities: 6.7
Value for Money: 7.2
Food and Beverage: 7.7
Overall Experience: 7
Ваня • couple • bg
10
2025-09-05 • via Nuitee
O
Olga • couple • bg
8
Pros:

Лесна комуникация по телефона с домакините. Забавихме се с пътя вечерта, но те ни изчакаха за чекирането. Беше чисто.

Cons:

Нямат пос терминал и по случайност имахме пари за нощувката в кеш.
Сифонът в банята беше запушен.

2025-09-03 • via Nuitee
Димчо • couple • bg
10
2025-08-31 • via Nuitee
L
Lachezara • couple • bg
6
2025-08-24 • via Nuitee
M
marinov • extended_group • bg
1
2025-08-08 • via Nuitee
P
Petar • young couple • bg
8
Very good
2023-12-16 • via Nuitee
V
Viara • family with young children • bg
8
Very good
2023-05-04 • via Nuitee