The Old Mill Whitchurch

the decor is very asian - an assault of colour and odd textures

Room was very warm, not helped by the heatwave. However they had provided fans in the room and not something the hotel can directly control short of installing air con. No option for breakfast however loads of great local cafes in Whitchurch.

There were stairs up to the rooms, so if you book expect these as on 2nd floor and the room door access had a long pin number (I could not remember)!

Shower was in need of repair,room especially blinds needed good dust,decor was a mismatch off wallpapers.

We were very disappointed the property looked very tired and the Thai restaurant underneath was permanently closed, our room was up a spiral staircase so not ideal and only one light switch for both bathroom and room. We had to feed a bedside lamp into the bathroom in the night. Bed was very bouncy and not very comfortable and when one person tried to get out of bed the other person was disturbed. We didn’t sleep very well at all.

We were shown 3 rooms initially
It wasn’t clean it was very dusty cobwebs
Nothing appeared to be finished off
All the extensive plugs were over I felt it was very unsafe
I couldn’t believe it had been checked for anyone to stay there

Not very well insulated lots of noise from rooms above

They kept cancelling the accessible room booking I had made for my son in law and daughter and tried to put them upstairs which would have been very difficult. Thankfully they sorted it out.

Arrived at the venue with no communication from owner, to find there was no reception, instead a sign saying to check in at Thai restaurant bar. Thai restaurant was closed. Rang them using the number provided on booking.com. She was SO RUDE to me, shouting at me down the phone, made me cry. At this point I’m sat in my car outside crying while she shouts telling me she already sent my room code (which she hadn’t). She thinks realises she had confused me for someone else, finally sends me the code. When you walk in, your face is swarmed with flys. Go up to room, fancy hi-tech door code, but the room was definitely not fancy at all! Was dirty, crowded, VERY outdated, cigarette burns on the cushioned ledge by window. After crying that I wanted to go home, I managed to survive the night, with my bags against the back of the door as I was panicking that I couldn’t double lock it and she knew the code so could walk in at any minute as there was no lock from the inside! I then woke up to get a shower to find bugs on the towels she had provided, like little bed bugs, mite sized. I hated it! Worst night stay of my life!!