Hotel Gilbert

Hotels
8.5 (253 reviews)
Calle Amado Nervo 37 , Mexico City , MX

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Affordable rates
Cons:
Unsanitary conditions
Internet issues
Limited amenities

Categories

Cleanliness
7.71
There are mentions of bugs and poor hygiene, affecting the score.
Service
9.68
Multiple reviews mention friendly and attentive staff.
Location
9.72
Many positive comments about the location being central and convenient.
Room Quality
8.17
Some rooms are small and have issues, but others are spacious and clean.
Amenities
7.7
Lacks some basic amenities like a mini-fridge and reliable Wi-Fi.
Value for Money
9.16
Generally regarded as fair for the price considering its economical nature.
Food and Beverage
6.71
No food service and some mention of a lack of options.
Overall Experience
9.18
Overall satisfaction with a couple of major concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 06:52

Property Description

Modern Comfort and Convenience

Step into Hotel Gilbert, a gem in the heart of Santa Maria la Ribera, Mexico City. Enjoy the convenience of free WiFi, room service, and a 24-hour front desk. Relax in our hot tub or take advantage of our concierge service for a truly luxurious stay.

Entertainment at Your Fingertips

Each room at Hotel Gilbert is equipped with a flat-screen TV with satellite channels, ensuring you stay entertained during your visit. Unwind in a private bathroom with complimentary toiletries after a day of exploring the nearby attractions such as Museo de Memoria y Tolerancia and Museo de Arte Popular.

Prime Location for Explorers

Located just a stone's throw away from The Museum of Fine Arts and The Angel of Independence, Hotel Gilbert is the perfect base for avid explorers. With Benito Juarez International Airport a short drive away, your adventure in Mexico City starts the moment you land.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.5
Based on 253 reviews
Cleanliness: 7.71
Service: 9.68
Location: 9.72
Room Quality: 8.17
Amenities: 7.7
Value for Money: 9.16
Food and Beverage: 6.71
Overall Experience: 9.18
K
Kennia • extended_group • mx
9
Normal
Pros:

Que estuve muy tranquila

Cons:

Poca iluminación en la habitación

2026-10-24 • via Nuitee
D
Dennya Teon • solo_traveller • mx
9
2026-10-23 • via Nuitee
G
Goes • solo_traveller • br
8
Pros:

Localização e a limpeza

Cons:

Internet muito lenta

2026-10-15 • via Nuitee
S
Silva • family_with_children • mx
10
Excelente servicio y limpieza
Pros:

El personal de recepción es amable, cerca de amenidades y servicios

2026-10-15 • via Nuitee
J
Josue • solo_traveller • mx
10
Pros:

El jacuzzi está muy bien

Cons:

El elevador está feito, pero me tocó en el piso 2 entonces no hay problema

2026-10-13 • via Nuitee
G
Gustavo • couple • mx
5
2026-10-12 • via Nuitee
P
Paulina • solo_traveller • mx
9
2026-10-10 • via Nuitee
N
Natalia • solo_traveller • cr
10
Pros:

La ubicación y el trato del personal y lo limpio de las habitaciones

Cons:

El ascensor es muy antiguo y decía que cafe gratis pero nunca habia

2026-10-09 • via Nuitee
S
sarcruz • solo_traveller • mx
8
Pros:

Las camas comodas

Cons:

No está funcionable la rampa para silla de ruedas y el baño no tenía adaptable para una persona con discapacidad

2026-10-07 • via Nuitee
J
Juan Carlos • solo_traveller • mx
9
2026-09-15 • via Nuitee
F
Fernando • solo_traveller • mx
9
Pros:

Ubicación, nivel de limpieza aceptable.

Cons:

El costo, y que no siempre se encuentra disponibilidad, aunque eso no depende del hotel.

2026-09-13 • via Nuitee
D
Delgado Cabello • family_with_children • mx
8
segura y agradable
Pros:

La ubicación es céntrica y te queda cerca de diferentes lugares de la ciudad, el centro, bellas artes, reforma y otras atracciones de la ciudad. Santa Maria la rivera es un a colonia tranquila y antigua.

Cons:

Que el hotel es ya de instalaciones viejas y aunque es muy limpio se nota lo antiguo que es, donde los colores y la distribución no es tan grata a la vista.

2026-08-29 • via Nuitee
C
Cristian Johnatan • solo_traveller • mx
8
2026-08-27 • via Nuitee
R
rodrigo • solo_traveller • mx
8
2026-08-24 • via Nuitee
F
Fernanda • family_with_children • mx
5
Bueno, pero en definitiva solo es para dormir
Pros:

la ubicación es muy buena hay bastantes cosas cerca y personal es muy accesible para recibirte

Cons:

me termine pagando más de lo que era porque no funcionaba su terminal, la sabanas de la habitación estaban sucias en varias ocasiones, y los canales de la television tenian cosas explicitas

2026-08-14 • via Nuitee
T
Tony • solo_traveller • us
7
Not perfect but overall good value for the money
Pros:

• Big king size bed
• Blackout curtains to block out light
• Reliable room service
• Friendly front desk staff
• Lot of channels available on the TV, although I never used it
• Good amount of food options nearby including OXXO and Wal-Mart.
• Overall good value for the money.
• Best thing was that the shower was immediately warm with good pressure! That is honestly quite rare.

Cons:

• WiFi was very unreliable. Sometimes it worked and sometimes it didn't.
• Street vendors can be heard and are very loud.
• Closet was a bit dirty and disgusting.
• Hotel still uses old school key instead of key card. Not a huge deal, but hated how big it was. Luckily you can drop it off at the front desk whenever leaving the hotel.

2026-08-10 • via Nuitee
R
Riccardo • solo_traveller • it
8
2026-08-07 • via Nuitee
B
Beatriz • solo_traveller • mx
8
2026-08-07 • via Nuitee
S
Saul Salazar • solo_traveller • mx
10
2026-08-06 • via Nuitee
A
Atzin • solo_traveller • mx
10
2026-08-04 • via Nuitee