Richmond Boutique Hotel

Hotels
6.8 (114 reviews)
Upper Nathia Gali Rd, Nathia Gali, Abbottabad, Khyber Pakhtunkhwa , Nathia Gali , pk

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Free
Children allowed

Facilities

Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Housekeeping on request
Private picnics
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Breathtaking views
Cons:
Bad food quality
Management issues
Noise disturbances

Categories

Cleanliness
6.3
Rooms were neat and comfortable, but issues with maintenance like no hangers in cupboards.
Service
7.8
Standard service quality for this hotel tier, but management needs improvement.
Location
8.8
Excellent location, highly appreciated by guests.
Room Quality
7.3
Rooms were comfortable with basic amenities.
Amenities
5.8
Limited amenities and functionality like heating, impacting the experience.
Value for Money
6.3
Food quality and prices were not satisfactory compared to expectations.
Food and Beverage
5.3
Breakfast options were very bad with poor tea.
Overall Experience
6.8
Overall experience was marred by service and food issues, but location was a plus.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:37

Property Description

Luxurious Accommodation with Scenic Views

Gourmet Dining and Relaxation

Convenient Location and Multilingual Staff

Book now to experience the perfect blend of comfort and hospitality at Richmond Boutique Hotel in Nathia Gali.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children 12 years old stay for PKR 1,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 114 reviews
Cleanliness: 6.3
Service: 7.8
Location: 8.8
Room Quality: 7.3
Amenities: 5.8
Value for Money: 6.3
Food and Beverage: 5.3
Overall Experience: 6.8
S
Syed • family_with_children • pk
9
I would definitely recommend this place to anyone else going there.
Pros:

From my stay I can say that the best thing about Richmond is their location. Since there is too much traffic in Nathia gali during the time I traveled the best thing about location is that there is no traffic on the upper nathia gali road and you can easily travel to different places back and forth from Richmond.

My another recommendation would be to dine out or lunch and the Grey Cafe which is at walking distance from Richmond as it they have the best taste across the different restaurants I visited.

Cons:

When we talk about services then there are majorly two concerns we have in mind. One is the speed of service and the other is the quality. If I were to talk about their quality that definitely met my expectations but the speed is slow. For example I called the waiter to the room he definitely arrived but after 30 minutes which could be improved.

Also they have free breakfast but it is not as per my expectations so I did not avail it daily as well.

2026-06-01 • via Nuitee
U
Usman • solo_traveller • pk
4
2026-05-31 • via Nuitee
Z
Zaid • extended_group • pk
10
2026-05-29 • via Nuitee
S
Sultan • solo_traveller • pk
5
2026-05-28 • via Nuitee
A
Ali • family_with_children • pk
6
Pros:

Location of richmond is exceptional, bazar is near, donga gali mushkpuri trek is nearby (10 minutes drive). Hot water was available all the time., during electricity outage, they turned on the generators. Parking was available on property.. Breakfast was simple yet v good. Overall Food was good.
Exceptional views around the property.

Cons:

Services aren't that exceptional. Had to even ask for room service multiple times, kettle wasn't working but they changed it promptly. No tea or tea bags were provided. Heater wasnt working but was changed upon asking. A little expensive for the services they provided.

2026-04-05 • via Nuitee
H
Hassan • family_with_children • pk
9
2026-02-28 • via Nuitee
A
Ali • family_with_children • pk
8
Place turned out to be better than expected
Pros:

Location was very nice and so was the staff. Unexpectedly, the food taste was awesome as I was expecting average taste we get from every other hotel. It was a good experience overall. Parking was inside the premises which is a good thing.

Cons:

There were no electric or gas heater. The had to get the wood and light it multiple times. Still they were able to maintain a comfortable temperature with some effort.

2026-02-14 • via Nuitee
T
Talha • couple • pk
7
Pros:

the surrounding was good but need to take a ride to go to main bazar as walking is approximately 30min if by car then the location is good peaceful quiet

Cons:

there should be proper heating system as in my room there was only a small heater which made it very cold in morning and night as of snowfall and they said cant have extra heater as wire cant take much heater in one room and should be some Matt or something in toilet as because of cold you cant put feet on marble as it make feet num and difficult to use washroom or even for performing wuzu

2026-02-12 • via Nuitee
F
Faisal • family_with_children • pk
10
Come once
Pros:

Location and services at its best۔will come again

Cons:

Nothing

2025-09-04 • via Nuitee
R
Rameez • extended_group • pk
8
Overall a good experience, good staff
Pros:

Good location, spacious rooms

Cons:

Steep to go to the dining, washrooms needs heavy maintenance

2025-08-20 • via Nuitee
S
Sam • couple • fr
7
Pros:

The place is simply amazing. The surroundings have breathtaking views. It was so nice. The food was good. Live music every night is like a cherry on top.

Cons:

Noise from next door.

2025-08-18 • via Nuitee
U
Umair • family_with_children • pk
7
2025-08-17 • via Nuitee
S
Salman • family_with_children • pk
5
Management can be improved to uplift the property
Pros:

Location and gardens

Cons:

Heating not available
Leaked toilets
Bad food n breakfast

2025-08-13 • via Nuitee
S
Shamal • extended_group • pk
8
2025-07-25 • via Nuitee
L
Liqa • family with young children • pk
8
Very good
Pros:

Well maintained

Cons:

Very bad breakfast with poor tea and limited options

2025-07-22 • via Nuitee
A
Ameer • solo traveller • pk
10
Exceptional
2025-07-19 • via Nuitee
A
Ather • young couple • pk
7
Good
Pros:

Location was excellent

Cons:

Bad quality food with high price

2025-07-19 • via Nuitee
O
Okash • family with young children • pk
8
Very good
2025-07-18 • via Nuitee
A
Anonymous • family with young children • pk
10
Exceptional
2025-07-07 • via Nuitee
M
Muhammad • family with young children • pk
1
Terrible Experience – Booking Denied Upon Arrival
Pros:

I had one of the worst travel experiences with Richmond Boutique Hotel Nathiagali. I had booked a room in advance, received confirmation, and planned my trip with my entire family based on that. But shockingly, when we arrived at the hotel, they flat-out denied our booking and refused to give us a room.

Cons:

Their management showed zero accountability, and there was no apology or compensation offered. If this is how they treat confirmed guests, I strongly urge others to avoid this hotel. Don’t trust their booking system or promises—they can cancel on you without warning.

2025-07-06 • via Nuitee