Imperla Hotel

Hotels
9.1 (337 reviews)
Av. Hidalgo, Col. Centro, Isla Mujeres Lote 11, por Av. Fco. I. Madero. A un costado del oxxo. Antes "Don Chepo". , Isla Mujeres , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Safety deposit box
Soundproof rooms
Non-smoking throughout
Daily housekeeping
Adult only
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Cons:
Room Quality Issues
Limited Amenities

Categories

Cleanliness
8.49
Most reviews indicated cleanliness was good, but there were a few mentions of rooms not being very clean.
Service
9.96
Numerous reviews praised the staff for being friendly and accommodating.
Location
10
The location was frequently highlighted as excellent, being close to the beach and main attractions.
Room Quality
8.45
Rooms were described as mostly comfortable but some complaints about specific issues.
Amenities
8.98
The amenities were considered standard for the hotel tier, with some mentions of needing more.
Value for Money
8.94
Value for money is deemed acceptable, though some feel the price could reflect better amenities.
Food and Beverage
8.49
No significant comments on food and beverage options.
Overall Experience
9.47
Overall feedback was very positive, indicating a good staying experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:28

Property Description

Stylish Accommodations with City Views
Immerse yourself in the vibrant city of Isla Mujeres at Imperla Hotel, located just steps away from El Cocal Beach. Enjoy the modern comfort of air-conditioned rooms equipped with a desk, safety deposit box, flat-screen TV, and a private balcony offering stunning city views.

Convenient Amenities and Services
Experience a hassle-free stay with our 24-hour front desk and complimentary WiFi throughout the property. Relax in our non-smoking environment and make use of the wardrobe in each room for your convenience.

Prime Location near Top Beaches
Discover the beauty of Norte Beach just 200 meters away and Isla Mujeres Beach within a kilometer from the hotel. With Cancún International Airport a short 32 km drive, your tropical getaway at Imperla Hotel awaits.

Book your stay now and indulge in a perfect blend of comfort and convenience at Imperla Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

9.1
Based on 337 reviews
Cleanliness: 8.49
Service: 9.96
Location: 10
Room Quality: 8.45
Amenities: 8.98
Value for Money: 8.94
Food and Beverage: 8.49
Overall Experience: 9.47
S
Sara • couple • it
10
Isla Mujeres da sogno
Pros:

Hotel con personale adorabile, disponibile e pronto ad aiutare in caso di bisogno e con un’ottima comunicazione prima dell’arrivo. L’hotel è in posizione perfetta, sulla via principale del paese quindi logisticamente perfetta e si dorme benissimo (non si sente il rumore da fuori). Per colazione, hanno una convenzione con il bar accanto, pieno di cose buone. Lo stra consiglio!

2026-09-06 • via Nuitee
N
Nir • solo_traveller • il
10
Pros:

Everything. location, room, people.

2026-09-05 • via Nuitee
A
Andrea • solo_traveller • it
8
2026-08-24 • via Nuitee
S
Sandrea Flores • couple • br
10
2026-08-18 • via Nuitee
R
ryanne • solo_traveller • us
7
Pros:

nice location and clean.

Cons:

noisy and the beds were really stiff.

2026-08-12 • via Nuitee
K
KIRSCH • solo_traveller • mx
9
2026-07-06 • via Nuitee
L
Laura • couple • us
8
Top notch location right in the heart of Isla Mujeres!
Pros:

Location is prime

Cons:

Only a single thin bedsheet. Need to add at least a duvet cover for comfort.

2026-07-06 • via Nuitee
D
Dafer • solo_traveller • mx
10
Pros:

La ubicación

2026-06-12 • via Nuitee
C
Cynthia • couple • cl
9
hotel comodo y bien ubicado
Pros:

La ubicación del lugar es excelente, cercano a llegada de ferrys y de las mejores playas de la isla. Tambien tiene restaurantes y comercio cercano. El personal de recepción es muy amable y la habitación es muy cómoda, al igual que la cama de excelente calidad.

Cons:

El único punto negativo es que no tienen baños disponibles para huespedes despues de realizar el check out. Nosotros dejamos las maletas hasta mas tarde resguardadas en el hotel, pero no pudimos cambiarnos ropa ni ingresar al bañoa antes de ir a tomar el ferry de vuelta a Cancún. E sun detalle porque en general la atención del personal fue excelente.

2026-06-03 • via Nuitee
F
Fernando Alberto • solo_traveller • mx
10
2026-05-10 • via Nuitee
V
Vanessa • couple • fr
9
Très bien. Très bon rapport qualité prix. Personnel très agréable
Pros:

Très bien placé dans la rue animee du soir et situé très près des plages playa Norte

Cons:

Rien

2026-05-09 • via Nuitee
F
Fabio • couple • nl
8
Pros:

Location

2026-05-05 • via Nuitee
S
Stefan • solo_traveller • mx
10
2026-04-29 • via Nuitee
A
Ashkan • solo_traveller • de
8
Pros:

Service Top. Thanks to Romy :)

Cons:

Leider ist es zu teuer gewesen, wobei das nicht gegen die Unterkunft spricht. Isla Mujeres ist einfach alles zu teuer

2026-04-17 • via Nuitee
B
Bussers • couple • nl
7
Beetje prijzig, maar prima om het eiland te verkennen!
Pros:

Locatie is een dikke 10! Je kunt het eiland lekker verkennen vanuit hier. Personeel is vriendelijk en geeft tips als je ze nodig hebt

Cons:

Je betaalt best wel wat voor wat je krijgt. Maar het is ook gewoon een wat duurdere locatie. Prima als je enkel ergens slaapt en hele tijd weg bent.

2026-04-04 • via Nuitee
C
christy • couple • us
8
2026-04-03 • via Nuitee
E
Elio • couple • it
9
Pros:

In ottima posizione, direttamente sulla via più animata dell'isola e a pochissimi passi da Playa Norte

Cons:

Non ci sono aspetti che non siano stati all'altezza delle mie aspettative

2026-03-27 • via Nuitee
A
Adlane • solo_traveller • fr
10
2026-03-23 • via Nuitee
T
Thomas • couple • at
9
Gut +
Pros:

Tolle Lage, Zentral aber ruhig

Cons:

eig. nichts

2026-03-23 • via Nuitee
Y
Yuval • solo_traveller • il
8
2026-03-21 • via Nuitee